I had an extremely disappointing experience with Classic Collision in Ft. Walton Beach. I got into…read morea wreck at the beginning of May, and the projected completion date for my car's repairs was a month. However, I didn't receive my car back until mid-July (2.5 months total). Initially, communication was decent, and they used a platform to keep me updated on the repair status, which was appreciated.
However, things took a turn for the worse upon picking up my car. When I arrived, I found Warren, the estimator, sitting in my car. If the car was ready, why was he in it? Additionally, I was informed that two warning lights (traction control and another I can't recall) were on, but they couldn't determine if these were issues from before the wreck or if they arose after so they did not fix them. I was told to drive 30-40 minutes at 60 mph to see if the sensors would turn off, but I couldn't fit that into my work schedule on a weekday.
After driving 40 minutes home, my dashboard lit up like a Christmas tree with multiple warning lights. I called Classic Collision, and they asked me to drive the car back. I refused to drive it again and requested they tow it, which they did to a Honda dealership.
The service from there was lackluster. For a month and a half, there was no communication from Classic Collision's end. My boyfriend, mom, and I had to make repeated calls to get any updates, and we were often told they would call back but never did. When I finally spoke with Warren a few weeks ago, he was dismissive and didn't let me get a word in. His first response was that he had no clear answers and it was "out of my pay grade."
The only person who managed to get some information was my boyfriend, who was met with unhelpful and condescending responses, including comments like, "Well, we're not just sitting on our hands over here" and blaming external issues on the repair process. There was no apology for the delays or for the lack of updates, and it was disheartening to see the disrespect, particularly towards women, which felt like a stark reflection of the stereotypical behavior often associated with car repair shops.
On a positive note, Classic Collision did cover the costs of the second round of repairs done by Honda. However, given the overall poor communication, lack of professionalism, and disrespect, I would strongly advise anyone needing car repairs to look elsewhere.