Could not figure out y the hood of the vehicle was not aligned right. Thought it was Gerber's fault. I owe them a apology. The design of the bumper was not aligned right. Which caused all the problems. The offered us a rental car for a week. read more

I can't even begin to describe the horrible service we received. Started with them refusing to total out our car. They claimed they could replace the roof. They could not. Brian yelled at me on the phone and told me a dealership was scamming me because they reported the roof was put on the car incorrectly. The car had to back in 3 times to continually get fixed. Last straw was when they thought it was no big deal they didn't connect any of the vents to work in the back of our Palisade. Everyone was rude there. I was yelled at because they messed up my car. They did not take any responsibility for their shitty work. We will never be returning there. If you want you act fixed correctly go somewhere else! read more

Customer service is terrible at this location. They do not give one iota of care about the customer. Delays after delays with different excuses every time. I've been lied to, hung up on and Jamie is too lazy to do her job. Aren't you tired of apologizing for bad behavior? Hire people that know what they are doing read more

Do not recommend. They allowed an unsafe vehicle to drive on the road when it wasnt fixed completely from and accident and refuse to fix the rest of the parts that were damaged from the accident. read more

Gerber came highly recommended to me in an unfortunate situation after a carjacking experience. My car was recovered by police and sent to Gerber. Repairs took well over two months due to parts being ordered from Germany. While I understand some of these delays were out of Gerber's control, I was promised compensation for my rental car once the max $2500 insurance limit was met. Unfortunately ever since the job has been completed, I have gotten the run around with regards to receiving compensation. I figured that would have been the least that could be done in such an unfortunate situation. While my car was repaired to its original state, I can't say it was worth the lack of integrity. read more

Gerber followed up investigated what happened. The manager was very nice and discovered the error. I was impressed with the full refund of my rental car cost. He apologized and assured me that's not how it usually goes. Thank you read more

Used these guys for years, great service and quality of work. Don't know what happened here, change of management, ? Customer service out of the window. Just an overall bad experience with my last auto. They know they earned this review and worked to assure that it would be made. unfortunately they don't care... Can't recommend this place any more for anyone, better off going elsewhere to be treated like a paying customer.... read more

Very professional. I was very please with the work! They detailed my vehicle afterwards. They explained everything up front, no BS and was done ahead of schedule. read more

I had to make sure I didn't forget to write this review, especially since I am a nut for great customer service! There were a couple of issues but they weren't Gerber's fault. As a matter of fact, Nick at Gerber seemed to have more up-to-date information than my insurance adjuster. Towards the end, the wrong part was delivered and it was going to take an extra day. Even though it wasn't Gerber's fault, Jamie apologized for the trouble and offered to pay the extra day of rental and offered to deliver my car to me. Being new to Joliet, they will be my first "go to" for recommendations. Thank you Gerber!! read more

These guys do the best work. They called me as the repair progressed to let me know what was going on. It was finished when promised. They are honorable and trustworthy people. read more

Terrible costumer service by the front desk lady, she completely forgot that I had been waiting to see my agent at 10:30 and while I sat there for 45 minutes she gossiped with another employee.... The rest of the service was fine; however, a person at the front desk is the image of your company! It doesn't matter how good of employees do you might have working for you, if the direct guest interaction is poor, it reflects on the whole company.... read more

Terrible service. scheduled a windshield repair for my daughter's car who is home from college for Friday morning 3/22. We called to confirm earlier int he week. Were told "all set" They called to confirm this morning, and we said, yep, we are here. They charged my credit for the service when we made the appointment. Well guess what, nobody showed up. Called several times to find out why and we were finally told that they scheduled us on Sunday, only they don't work on Sundays, so how does that happen? Safe lite may be more expensive but you get what you pay for. I told the guy who clled us - Victor, that they were terrible and the funny thing is he said, "I know" that's all you need to know about this place. Stay away. read more

These guy's are reasonably priced very professional and your vehicle look's showroom perfect when you get it back. AVOID "McBride's Collision, Inc." in lockport il, 3510 S.State street! read more

I am very upset that I trusted this place to get a $2,600 job done. When I first walked in to get an estimate on getting my car painted the receptionist glared at me and said "You know that its about a $2,000 job right?!" like I couldn't afford it. After getting an estimate I decided to get my car serviced by them. The paint job was good and I was happy with the results. However they cracked my key and I noticed new water damage on my car. They also killed my batter while working on the car and said they would install a new one in for free. Okay awesome! Fast forward 6 months, my car's electrical system is going haywire. Turns out they installed the incorrect battery in my car. Probably whatever they had laying around. Very rude and careless. Go somewhere else. read more

I would never suggest anyone take their vehicle to this location. After hitting a curb (like a typical woman), I was recommended to this location by my insurance company. On the initial statement (which was $800) I was supposed to have the car back in a week. This I could live with. On the date that the car was due back, I received, not one, but three text messages informing me that my car would be ready to be picked up that evening. At about 2 p.m., I got a call that unfortunately, Gerber forgot to order some of the parts that were necessary. Due to the damage, I also asked three times, twice on the phone ones in person, if the frame was damaged and was promised that the frame, and sub-frame of my vehicle were OK. Two weeks later, I get the car back, and decided to have my mechanic review the car to find that the frame was severely bent, not to mention that the nut that holds the strut in place was hardly threaded on (a safety hazard, considering I drive 40 miles to work on the expressway several days a week). After bringing the car back a second time, my claim went from $800, to $3,000. After another 2 weeks, I get the car back again. It seemed OK at first, until I was driving in the neighborhood and heard a very loud noise coming from the front end. Long story short, the car was brought in three times because of their mechanic's incompetency. The frame damage was visible without any measuring tools at all. Don't waste your time here!!! read more

I brought my Traverse in here to have some dents removed after a hail storm. I didn't even consider taking the car anywhere else because they did such great work on my Equinox 3 years ago. I couldn't have been more disappointed in this experience. They ran over schedule by three weeks, dodged every call I made and constantly had a different completion date. When I finally did get the car back(two days after the "final" completion date), it had not been washed, waxed, or even dusted off. When I voiced my displeasure, they offered me a free car wash. Shouldn't that have been done anyway? My favorite part: the insurance mailed the check to me instead of the the body shop. All of a sudden, their phones worked and they were able to get in touch with me right away. Lousy work, lousy customer service, lousy management. Stay away. read more

I had my car fixed at the Fort Wayne, Indiana location, and they did an AMAZING job with my car. The eestimator was Jeff and a tech named Brad did the repairs. I will recommend them to everyone I know!!! read more

It's a shame what has happened to all of these shops...they were awesome before getting bought out. Don't even bother going to Gerber if you are paying out of pocket...prices are insane and they fudge every estimate. read more