The customer service representatives were very kind and helpful. They did a wonderful job with the car and kept everything very clean. They even had a towing service that made life easier. Repairs were quick and they kept you updated on text. read more

To be fair, the work they did seems solid. My tesla was rear ended in August of 2022. They billed just over 21,000 for the repair. They were well compensated by the persons insurance that hit me. DanRich Carstar customer service is the worst I've ever dealt with in any business I ever patronized. My car was dropped late August. This repair shop was chosen because they boasted that they were a preferred Tesla repair facility, which I was told meant they would have priority access to parts. Tesla does have an issue with parts, from my research. My car was finally put into structural repair on Nov 3. They have an app to update their progress and I was given weekly updates. I was told that my car would be ready for pick up on December 23. I was specifically told that any delays in pick up would be communicated by a phone call. My area was forecasted for a winter storm on December 22. I called to confirm pickup on December 20 & 21 and 22. No return call was given. I showed up to pick up my car on the 23; the facility was closed. They had a sign on the door. They did not return my calls or message. They did not change their voice message to alert anyone of the closure. I called the following week, assuming that missing a few days because of the storm, my car would be ready the following week. They did not send me a message until January 6, saying at that point my car was entering reassembly. They updated my pickup date to January 12. I picked up my car after hours on the 12th. When I got in the car, I noticed that the steering wheel leather was peeled off. I left the car and returned the next day. After a wait, I was addressed by Rich, of DanRich. He had no explanation of why my wheel had the leather peeled off. After a brief discussion, I was assured that a new wheel would be ordered and installed at the facility expense. I called the following week, as I was told it would take a week to receive the steering wheel. I followed up with Jordyn at customer service on January 19 and was assured I would hear back by the 20th. I gave her to the 27th to call me back, they never did. I was given excuses of how they didn't hear back from anyone at Tesla, that the issues in getting parts was far out of their control and that the peeling on the steering wheel was probably from my oily hands. It's a shame that a business such as this does everything in their power to not take responsibility for the easiest thing they can control....how their customer sees them. All they needed to do was tell the truth, instead they lied, sidestepped responsibility and pointed fingers at anyone and everyone. I won't use them again, and If this review can help one person to choose any other repair facility, then it accomplished its goal. Not that it matters if they can bill 20K to every car they bring in. read more

This place was terrible. My car got dinged in a parking lot and it took them over a month and a half to get it fixed, and then they fought with me about getting a new rental car after my 30 day reservation expired. They also barely sent me any updates, I had to call repeatedly to get updates and find out what was going on with my car. Terrible service and customer service. I will never let them near another one of my cars again! read more

3 1/2 years a go Danrich repaired a bumper on my jeep that someone hit and drove away. Doing a great job at a reasonable price. Next I had a dead battery on my Cadillac. I phoned Danrich for a battery jump, both Dan and Rich came to my garage jumping my car within minutes. I asked if they sell batteries? Yes. I said I'll follow you to your shop. They told me they wanted to test my battery first to make sure one is needed. It tested OK but questionable. I told them to install a new battery as I don't want to be stranded again. They have a great oil change program that I signed up for. That includes tire rotation and new wiper blades and lots of extras. When finished my car is always spotless both inside and out! A GREAT PLACE TO DO BUSINESS AND GREAT GUYS!! read more

They're only getting 1 star because 0 isn't an option. To be fair, their work may be fine, but the customer service is horrible.I could go on forever about how bad it was, but I'll try to keep it short. I called in the morning and they said to come in to get an estimate at any time. I came in at 1130 on my lunch. I was told that the guy who does the estimates was on a tow and would be back in 5-10 minutes. 30 minutes later I was going to leave so I looked for the guy who was previously at the desk (I was left sitting in the waiting room by myself - no clue where the reception guy went), he was nowhere to be found and there was literally not another person in the shop. After walking through the shop and finding no one I went to leave (around 1210). As I was getting into my car the guy from the front desk came out and said the person who could do my estimates was back. I went back in and that guy was walking in, I asked him if he could still take a quick look at my car because I was on lunch and had been there over 45 minutes. He said "yeah, I'll look at it right now". He then sat down at the computer. 15 minutes later I am still standing right in front of him as he's pecking away at his computer. I said "I have been here for my hour lunch, I have to go" and he replied that he could look at my car now if I wanted. I just left as there is NO WAY this place is getting my business. Altogether, I was told that an estimate would take "less than 5 minutes" and that I could come "any time". I spent an hour and 10 minutes in the shop, didnt get an estimate and there was literally not a single person doing any work in the shop. read more

A family member referred me to Danrich Automotive to fix a mishap with my hood and right side fender. I live in Chicago so for me to drive from the city to Home Glen just to get my car fixed should tell you something. These guys did an amazing job and went above and beyond any other collision shop I've ever been too. I think they rebuilt my entire car on accident b/c I don't remember my VW ever looking this new. Great job Danrich. Nothing is more painful than trying to get your car repaired, but these guys made it fast and easy without the normal "price shock" I normally receive from other autobody shops. They do quality work for a great price. Next time you need any repairs I would highly recommend going to Danrich...even if you live in the city. It's well worth the drive. read more

Quality work at an affordable price. I took my car in for rear end damage and my car came back good as new. They stayed true to their cost and time estimate. They made everything easy for me. I highly recommend this shop. read more

*apologize for the long review, but it's worth the read if you want to save yourself a headache* I really wish I could give them negative stars. This place (John in particular) is absolutely horrendous. They should be ashamed of the way they treat their customers and run their business. Let me give you a little background on my experience with Danrich. My father worked with the two owners, Dan & Rich, when they were younger. As a result, when I needed some collision repair last July (2016) after my uncle backed into my parked car, I trusted my father's recommendation. I live in the city and drove out to Homer Glen to have the repairs done by a shop that was trustworthy (or so I thought). I worked with John for those repairs. He mentioned that a belt in my engine needed to be replaced (unrelated to the damage). It seemed legitimate, so I gave the OK to fix that too. Everything seemed fine. In November 2016, I was in a minor fender-bender. Took the car out to Danrich again since I had had a relatively positive experience in July. Again, I worked with John. Same deal - in addition to the damage, there were a few minor things that needed to be fixed. I gave the OK to fix those, got my car back, and carried on. Fast forward to March / April of 2017. I started hearing a rattling noise when I would hit bumps. Brought the car in for them to take a look at. John called me after their initial inspection. Instead of explaining what they had found, the first thing he asked me was "are you planning on keeping this car?" I was a little surprised and said yes, since I live in the city and the car is only 7 years old. He then proceeded to tell me all of the things that were wrong with the car, most of which had nothing to do with the rattling noise that brought the car there in the first place. He also indicated that most of these things should really be fixed immediately. I let him finish and then asked the total cost. Before he would even give me the total, he went into his whole speech about financing etc. When I finally pried enough, he told me the total for everything was ~$2,500. WOWZA. I let it all sink in for a second before something dawned on me - why were none of these repairs mentioned to me in November? Why now all of a sudden do my brakes need to be replaced ASAP but they were fine in November, ESPECIALLY considering I had only drive 1000 miles since November (85% of which were highway miles...)? Things didn't add up, so I pushed back on him and began asking questions. He started backtracking and said he needed to talk to his mechanic. We hang up, he talks to the mechanic and calls me back. He explains that they probably should have warned me about them in November because they weren't great then etc etc. Hmmmm still fishy. At that point I was about to say, ok just fix the broken struts (which were causing the rattling noise) when John said "You know, if you'd like, I can talk to your husband or your father about this and explain it to them. Just have them give me a call." Listen, John - my husband and father were never involved with this discussion, so for you to insult my intelligence by suggesting I need a man's assistance comprehending the very simple concept you were explaining to me is beyond appalling. Needless to say, I said "you know what? forget it. don't do anything to the car. I'm going to come get it." John was surprised, but agreed. I decided to give the owners a call to explain what had happened. After speaking with one of them, he was very apologetic and said it was unacceptable. He said I would deal directly with him. I felt good about the conversation and was going to give them one more shot. .......Until 10 mins later when I received a call back from John. He began the conversation by apologizing and explaining how surprised he was that it was him in particular that I had a problem with. He then continued on to explain how he "knows how to work with women by treating them with kid gloves" and how "most women have to talk things over with their husbands before making a decision." At that point I was tired of being continuously insulted and I calmly explained he should never make that assumption or say those things to a customer. I also told him to never call me again. It really felt like I was being harassed. Moral of the story: I REFUSE to give my business to an establishment that is as untrustworthy and personally insulting as Danrich is. Between the pushing unnecessary repairs and the relentless personal attacks, I will NEVER be back here again. You should be ashamed of yourselves. read more

My brand new Jeep got rear ended and I was so sad. There were only minor cosmetic damages, but Danrich did an excellent job at repairing my car. It looks like brand new! The workers were pleasant to interact with, especially the very friendly and helpful Aneta! I will definitely be going back if any thing else happens to my car (fingers crossed nothing does). read more

Beyond impressed. I'm from Ny and hit a guard rail smashing up my front bumper after hitting black ice on my way out here for my cousins baby shower. My vehicle would not have been safe to drive home. I brought it in and it was evaluated and secured in under 30 mins. I was very pleased with the quick response and service. Additionally I was shocked when I was not charged. I am thankful that my trip was not ruined by excessive cost of repairs or driving an unsafe vehicle around. I am also thankful that I will have a safe vehicle to return home. I am beyond grateful and would recommend them to any of my friends and family in the area!! ......Follow up I made it back to NY safe and sound. I cannot express my gratitude enough. Thank you!!! read more

So a little over a month ago my daughter got into in accident with my car. Long story short, I just picked it up from Danrich and I am BEYOND happy!!! They've worked hard on it for 4 weeks and it is absolutely BEAUTIFUL!!! I couldn't have been more pleased!!! I HIGHLY recommend them. Everyone was super nice and went above and beyond, but especially Alex. He called me on a daily basis with updates. Annetta helped me out when I was having problems with Enterprise. They did everything for me as far as dealing my with the insurance company and arranging for a rental car. When my car was delayed because of an error with the Jeep plant (the Jeep plant kept sending Danrich damaged parts) Danrich loaned me one of their courtesy cars for a week (free of charge) so I wouldn't have to pay another week for a rental car. They made an extremely stressful situation easier on me. They made me feel at ease the minute I first walked through their door. Thank you so much Danrich!!! read more

CARSTAR DanRich - Auto Glass Services Near Me - Homer Glen, Illinois

Great service. Fast tow response Had my car tire fixed quickly. Reasonable price. Thank you!

December 23, my car blew a cv axle on my way to work, in the city. I don't trust any of the shops that would've been in the immediate vacinity of my breakdown so I decided to bite the bullet and have it towed to a shop back in Homer Glen(where I live). I whipped out my trusty smartphone and yelped it up for a good shop. *BING* Danrich has the best rating and happened to provide tow service. Called them, they unfortunately can't tow outside of town but referred me to E&R Towing, they picked me up quickly, got me back to Danrich. Randy was very friendly and was able to roll the tow bill into the repair cost. The car was finished Dec 28th and repairs, including tow, was VERY reasonable. At a time of year I really couldn't afford for something like this to happen, Randy & the guys @ Danrich made things as painless as can be. I cannot think of a better shop. read more

Any time I'm in need for a towing car repair or had an accident I've always used Danrich and have always been very pleased. Yesterday Danrich reached a new level of excellence when my car broke down while making a delivery for work, not only did they pick me up in the shortest of wait time but also insisted on making my delivery before dropping me of back at work. Great detailed work, honesty and fair pricing. Love Love!!! Thanks Dan!!! read more

Went to two local shops for estimates, first shop needed me to schedule an appointment for an estimate on a future date. No appointment needed at Danrich - pulled up and Rich walked out with his cell phone, took some photos and emailed me the estimate within an hour. When I went into the other shop at the scheduled time for the estimate, took an hour and the result was more than twice as expensive than Danrich (the old, 'we're not sure what we'll find but wanted to be safe' story). Was able to get my car in to Danrich the next day, and the work was finished within 5 days (relatively big job that included some replacement parts). The work and the finish was perfect - and the price was what they originally stated (even though they found some extra spots to touch up). Next time wont waste my time with any other shops. read more

I had my vehicle fixed here about 2 months ago. I called in and let him know it was my only vehicle and asked if I needed an appointment. I was told that if I brought it in first thing in the morning it would usually be ready by the end of the day. Sounded great so I did just that. After 2 phone calls my vehicle was finally ready after 3 days. I will say that this was at times an intermittent problem and they were very thorough. They are busy and they are clearly short with you on the phone (not rude). Since he had my only vehicle and I live fairly close he actually picked me up at my home. They took the time to explain things to me with advice at pick up time. Overall excellent work at a reasonable price with customer service getting a bonus star for the pickup service. Only advice, don't over promise on delivery time & provide a quick update when you realize it will likely take longer than expected. I will take my vehicle to them for service again. read more

My family and I have been taking our cars here since I got my first one my junior year of highschool. Although I drove that car into the ground, Dan Rich always found a way to get it up and running again. As my mom would say, 'The car looked like new on the outside.' I moved out of my parents house and recently had an accident with my new car. My boyfriend let me decide where to take it and I instantly chose Dan Rich. My boyfriend is very picky and was apprehensive about my decision, but as soon as I got the car back, he was very impressed. He kept going over the spot where the damage was, trying to find any imperfections. Alas, there were none. Even though I'm about 45 min away from Dan Rich Automotive, I will always take my car here for all of my automotive needs. They're the best. read more

mechanics you do not want to work here. stop in front and do a 100 foot burn out for me. there are two six foot pit bulls dan & rich that will take you apart. the first week was ok. then they told me to take my roll around service cart, my creeper, my sit down roll around work stool home. i had to carry my tools in a plastic tub around the shop and work on the floor with out my roll around creeper i had to take a piece of cardboard out of the garbage and crawl under a ford conversion van to check a starter motor out side in the snow and -20 wind chill. beware they will bury you in a bucket in a single paupers grave. read more

Danrich automotive offers top notch service! We currently have 4 cars under their Car Care Program. Whenever one of our vehicles need service I call John Trehey to schedule an appointment. John provides the highest level of customer service each and every time. Because we have dealt with Danrich so much over the past few years, we have built a relationship of trust and integrity. We would not bring our vehicles to any other place for repair. We know their quality of work is exceptional and they stand by it. read more

They are wonderful! They explained what was wrong with my vehicle. They provided an estimate and completed the work in a timely manner.

I went in because of a noise in my front tire. Randy took the time to test drive and look at my car, didn't try to sell me on unnecessary repairs, and gave me advice to try and get a refund from the place I originally bought my tires from. Would highly recommend! Trustworthy!! read more

Having auto-body work done on your car is never desirable, but Danrich takes the pain out it. Recently took my month old car to be fixed and they couldn't have been more wonderful. Not only did my car come back looking perfect, but their customer service was stellar. They put the customer first and do everything they can to make it as painless of a process as necessary. Thanks Danrich! read more

Thought they were good for the few times I was there. Then I just found out they charged me for a Trans service they never performed, this after he tried to charge $625.00 for a single bearing. I don't think he liked the idea that I checked for a better price. I had it done at Dell wood tire for half that. They can't be trusted anymore. Sorry but its true!!! read more

This place is great. My wife and daughter were t-boned by a drunk driver who fled about a year ago. Luckily they were fine. Anyway from the moment the towed my car they were nothing but professional, asking if everyone was alright did we need a ride anywhere, just nice and professional. I stopped in the shop 2 days later to clean out the car and again they asked how everyone was. I was hoping they would just total the car because of the damage but the insurance company wanted to fix it 11200.00 to be exact. Danrich fixed my car and I'll be the first one to point out a problem if something is not done right, I couldn't have chose a better company to fix my car. It looked like it rolled off the showroom floor when they were done with it. Usually after a accident you will hear little squeaks of clunks but not one issue with their work. They had my car I want to say a month and a half and when they were done they said you can pick it up its all done. I said well I have to get a ride because I have to drop off the rental car. He said you can just leave the rental car here they will pick it up. All around great service great people service just all around great place. My wife's car was rear ended by a lady with no insurance so I will be going back to danrich today. Thanks guys for everything you have done this far read more

The people and service at Danrich is amazing! The facility is so clean and a very comfortable place if you have to wait, which I have never had to do. I brought my 2011 Volkswagen Routan in for a couple deep scrapes on the bumper, I was worried they would have to replace the bumper. The manager, John suggested we detail the van since it was approaching 6 years and he would repair the bumper as well. The van looks awesome, just as it was the day we got it! It looks like the cleaned it with a Q-tip, nothing was missed. They are also very honest. My daughter's Toyota needed a lot of work to stabilize it after she hit a dead raccoon. It had over 200,000 miles and The mechanics notice there were a lot more issues that made it unsafe to drive. It was going to be very costly. Rather than just taking our money, the manager suggested we may want to get a new vehicle if we wanted the best safety for our daughter. They have always been exceptionally fair and honest. Best car care center. Check out their car care special that includes oil and wiper changes, free courtesy car, discount on work done and more. read more