My son backed our 20 year old Sienna into a parked car. Dented the rear bumper and the passenger…read moreside back panel. We brought it here for an estimate. No problem, got a quote. We decided to allow them to do the work. Two weeks they said. Over 3 weeks later I start calling, I've had no contact. We need this car as we can carry our 5 rescue dogs to the parks. They said they could not contact our claims adjuster and would not give me my car until they had. Later I found out that without asking, they decided to up the claim by throwing in fixing the automatic sliding door (it's been broke for years). They never ran this by us, just did it, doubled the claim. This brought the fixes over the book value of the car. All this happened behind our back. Anyone with a brain looking at the damage can see the accident was not near the sliding door. But Caliber decided to just add it up. Now I am facing a total loss and having to deal with people asking me if I am going to turn over my car. That it must be reported to the state, and the mess that causes. Also they won't give me my car. I finally said I am coming to pick it up anyway and they would have to physically stop me from taking it. I got it, they gave it to me with some signatures. It still had their marks all over it. Never had an experience like this before, don't bring older cars here. They may decide to junk your car without you even knowing and then decide to not let you have it back. End result, the only way to stop the total loss was to drop my claim. I had to return the money I had received to fix the car. So because I brought my car here to get fixed, I lost all the money to fix it up. Even when the insurance company called them back with what we knew, after I told them we were getting scammed, Caliber refused to change anything. NOTE: they reply to these to look good, but they don't respond nor really care. It's all just eye candy for the reader.

Poor execution of paint job, all the painted surfaces have orange peel, and I was told that it is…read morenot fixable. They said it's normal which I know is not after having many cars painted in the past. Orange peel is the bumpy, uneven texture that resembles an orange peel on a painted surface. This uneven finish is considered a defect in the painting process. The effect is a result of the paint not stretching or leveling properly as it dries, leading to a rough, dimpled appearance. They should repaint everything to get it right since they couldn't fix it by wet sanding and buffing. Crazy to charge over $10k for orange peel paint on 3 panels. I will go somewhere else next time.

Dented my Ram Truck. I was in the auto industry so I know how even good repair jobs, still look…read morelike repair jobs. Miguel made the truck look as good as new, even detailing it so when I picked it up I felt like I had a new truck! They turned around the job fast, worked around my schedule and worked it all out with my insurance.

Car repaired meticulously. Earlier than expected. Great service and value. Highly recommended.read more

Be warned. My car was delayed multiple times, and even after pickup it still had several issues…read more Neither the service advisor nor the manager bothered to return my calls or emails. I ultimately had to bring my car to a different shop to get the job done right.

I am very impressed with Crash Champions. I had an unfortunate incident where my car was hit, and…read morethis was the place the insurance recommended. You can tell they are big on customer service, so everyone was attentive, knowledgeable, and personable, both over the phone and in person. It took me mere hours to get my estimate, and they were able to get me in immediately. Grant especially stood out to me because he was so empathetic and really showed care to my concerns. And Danny was very communicative and kept me in the loop the entire time. I wanted it to be done within the week, but they did have it ready in less than 2 weeks which was standard. My only issue is that the initial estimate was much lower than what the job cost. I would much rather have the total cost up front. Even still, they offered the best price and did an excellent job on the repair! It was sparkling and look brand new upon pickup. They even detailed my car- like what a beautiful touch! I hope I never have another accident, but if I do, I know where to go! Thank you all!

This is my second time coming to John and Sergio's body shop to have my car fixed…read more They are very responsive and friendly and I have found that no where else but here. They may take a little while if your car is super damaged from collision like mines but overall, I recommend them for their family friendly service. Parts are not an easy thing to find right now with our market and they did the very best in my eyes finding all the necessary parts that I needed to have. Everyone is treated like family and hopefully I will be back but only to visit! No more car damages for me please! Lol!

Good as new! I got referred to Sergio's by a friend and I'm glad I did. Sergio and his team are…read morevery responsive & kind. My car looks brand new if you need auto body repair, I recommend this place 10/10.

I took my Nissan Juke to Jerry's, which had been damaged in an accident. They took care of my…read moreproblem, with great and efficient service. I would definitely recommend them to anyone looking for body or paint services.

excellent family run business - worked with me with my insurance and did excellent work - very…read moreimpressed. Thanks Louy

I am going to add to the other reviewers who were not happy with their service here. I wish I had…read moreread their reviews before going. It is one of the top choices with insurance as it is a franchise. Perhaps one of the other locations has quality body shop guys but this place is a joke. I had to return twice for the work to be repeated because not only did the technician not do his job or maybe they just dont know what they are doing, but the person in charge of checking didn't do his job. This is just a feeling I had but I dont think they did the work they claimed and charged for it. I have never encountered such incompetence in a repair shop/work . Save yourself frustration and stress.....go somewhere else.

DO NOT GO TO THIS SHOP! I strongly advise against using…read morethis auto repair shop. Your insurance policy allows you to take your vehicle to any repair facility, and if your car is still under its factory warranty, it is best to take it to the dealership. My car was repaired here after a rear-end collision in early 2024. Approximately two years later, I noticed my muffler was damaged and making noise. Remembering their warranty, I brought it in for inspection. They informed me that they had used a non-OEM part that failed and needed replacement. While they agreed to the replacement, they never followed up as promised. After a week of no contact, I had to call to follow up. They then claimed the part had been ordered and would contact me the next day, which never happened. I had to call again. After repeated attempts finally the part arrived and appointment was scheduled, they provided a rental car, but I still had to repeatedly check in throughout the day for updates on the repair. Upon picking up my car, it was not cleaned after the repair, and I was sent home without any paperwork. I called the next day requesting the paperwork, and the manager promised it the following day. The next day, I received an email with outdated paperwork from 2024. When I requested a receipt for the recent work, I was told that they were unable to provide one. I raised concerns about the unprofessional behavior of the client representative, Brian, and how I had to repeatedly follow up, only to be sent home without the necessary documentation. The manager, Damian, responded with, "We have concluded business with you and will agree that from here forward we will not be conducting business with you again."

Everything from beginning to end. Professional staff explained everything and kept us advised…read morethroughout the process

My 2025 Tesla model 3 performance only had 1900 miles on it when I was run into by somebody while…read moresitting at a traffic light. I was sick to my stomach and really concerned that it would never be a new car again. Paul and team from Crash Champions Luxe/EV restored my car to 100% factory new. They did an absolutely perfect job, and I'm very picky! Lol. Thank you, Paul!

Rick and his staff did a great job repairing my damaged bumper. I picked it up yesterday and the…read moretruck looked good. The service I requested was went well. Thank you.

Sub-par quality and service. Will not go back. Would not recommend. Vehicle was more filthy when…read morepicked up than when dropped off, heads of fasteners were stripped, some fasteners were missing. Some fasteners were only 50% installed. Overspray! Broken turn signal inadequate re assembly of wiring. Miscommunication about payment/pick up. Imperfections/debris in the paint. Puddle of water inside the vehicle upon pickup. Lack of accountability. Lack of management. Disappointing.