Allstate recommended that we send my son's car to this shop after he was rear-ended. From the pics and video that my son shared, the damage didn't appear too severe. However, the inspector warned that the car was unsafe to drive due to the risk of carbon monoxide leaking inside. We scheduled a repair start and end date, but the deadline kept getting delayed. The shop held the car for an entire month, and when we finally got it back, the results were unacceptable. The car sounded like a lawnmower, the housing that secures the rear bumper was broken, and I can easily pull the bumper back from wheel well. There were also duct tape residue marks and visible overspray. Initially, I assumed they had installed a cheap muffler because of the horrible sound. In reality, the flange connecting the pipe to the muffler had no gasket. When I checked, I can feel the exhaust pouring out of the joint, explaining the noise and, more importantly, creating a serious risk of carbon monoxide ent the cabin. This was the very danger they warned us about initially. I only discovered this issue once my son drove the car back to NY from Fla. Had I known the shop returned the vehicle in such a hazardous condition, I would never have allowed him to drive it. read more

Nothing worse than an accident other than... mom getting in an accident!! I often feel like older folks get taken advantage by places that work on their cars. It was such a pleasure to see the way the staff treated my mother here! What was really amazing is that they offer to call you a minimum of twice a week to give you an update while your car is going through the repairs. Wow! What fantastic service! As far is the quality of the workmanship, they have a discerning I, as though they were working on there very own personal cars. They even insisted on fixing something on my mothers car that had been done incorrectly buy the other repair company, which is pretty phenomenal. All was done in a reasonable time frame and with updates. Could not have been happier with the service and workmanship! TL/dr: Boo-boo's auto bodies worked on well! read more

Excellent service and repairs. Everyone was amazing and treats the customer with care

The Order name is Amber bass My car was also pushed back again! To today so it's been an entire month without my car. Out of work and missed thanksgiving with my family because I have no car ! read more

I took my car to Gerber for an insurance collision repair after a car accident. They screwed up the estimate, damaged my radio leaving it inoperable and refuse to fix it, and left the tire sensor with an intermittent on and off. The radio was not even involved in the accident, but the speakers were. They tried to bill my auto insurance to fix the radio and refuse to fix it themselves. That is just unacceptable. I will never take my car there or refer anyone there. read more

This was my second time using Gerber. My in-laws had collision repair done here after the local Lexus dealer referred us to them. Great repair, and when I had a parking lot fender-bender I did not hesitate to take mine to Gerber. Seriously, the bumper actually looks better than new (better color match to body). Friendly and helpful staff (thanks, Donna!). Very highly recommended. read more

Excellent work & Service. I was referred to Gerber collision by my dealership. I worked with Barry, who was so awesome! He handles all the insurance stuff for me, got my car looking brand new, and kept me informed of the work as it was being done. I would definitely refer my friends and family to! They were great and made the whole process a breeze! read more

Came here to fix my bumper and they did a wonderful job. For something that could have been very stressful, they made the experience easy and pleasant. My car looks brand new too. Great customer service. Barry helped me. He was very courteous and professional. Thank you. read more

Very curious. Came in with a scratch I thought needed to be painted. They buffed it out for free. They did a wonderful job.

UPDATE: A manager called me a few days later after I left the review and explained to me that this was a mistake on behalf of the agent I spoke with. He seemed like a really nice person and emphasized that they care about customers and the agent needed more training. I respect businesses like this. I did not use their services this time, but I will surely keep them in mind for any future projects on my car. I am updating my review to 4 from 1 star just because I did not use their service. Old Review: Very bad customer service. I called to check if I can use their frame straightening service to fix a bent in my Lexus car frame... I bought my car as rebuilt title, and I had it for a year. Awesome car! After I installed new tires and doing the alignment, the shop told me the right side frame has a small bent, and it needs frame straightening machine to fix it. I called this shop to get an estimate and ask about the process. Donna was the name of the lady answered, and she just did not seem interested in helping or even willing to help in giving me some information at all. Once, she heard the word "rebuilt title", she was like "no no no no".. I told her you do not have to deal with insurance, and I am paying directly for it. I just want some answers about the process. She just wanted to hang up the phone. Fine, thanks! I will take my business somewhere else. Call somewhere else who cares about their business and customers. read more

I called Gerber on a Friday to get a quote to repair damage to the back door of my suv. They were able to schedule an appointment for the next morning. When I arrived I was greeted, asked to complete a little bit of paperwork then Barry accompanied me to look at my vehicle. After just a few minutes, Barry provided a detailed quote in writing and thoroughly explained the process. I scheduled the repair for about a week later. When I arrived to drop off my car I was greeted and given a short review of the steps again as well as the anticipated turn around time. In just a few days I was notified that my vehicle would be ready several days earlier than originally expected. This was a blessing because if it was done one day later I would have paid a few hundred dollars more for a rental due to a previous commitment. I truly appreciate the compassion that was shown and the effort that was made to assist me in this challenging time. read more

Top notch, exceptional work. They fixed my bumper and fender in in 24 hrs. That's just ridiculously fast. Not only that but my car also came back cleaned inside and out. You can tell they take pride in their business. Definitely one of the best service I have ever had. read more

I recieved my vehicle and shortly after it overheated and the A.C didn't work, which it did prior to delivery at the Lutz Florida facility. I had my radiator replaced and my condenser. The radiator was over a gallon and a half short on coolant on return and my A.C system was said to have a leak although it dosen't, the ambient temperature sensor was intentionally left off the radiator which causes the new condenser to shut down. The individual bringing my car from the back drove my car recklessly whereas he drove fast and let the cement parking block cause him to stop and scraped up the bottom of my Mercedes Benz in which my whole front bumper cover is brand new and the inside roof upholstery has been pulled away slightly in both fronts and pretty well in both back corners only. On return also my seat was fully back and now won't go forward but did before drop off. Seriously, why did the front desk secretary test drive my vehicle and not the mechanic on completion. Although this is an insurance claim I'd rather pay out of pocket to fix my a.c than trust this facility ever with its guarantee on the work. These many errors in treatment don't seem accidental but intentional. If anyone responds to this or calls me on it please let it be corporate because I have very little if no respect for the staff at the Lutz Florida facility of Gerber Collision and Glass. Very unhappy patron! I even returned my vehicle to be re evaluated and they claimed they couldn't find the problem but referred me to a freinds outside shop for repairs sounds like a kick back scheme to me on already paid for parts. Corporate will definitely hear from me. read more

Woohoo, as good as it gets does say it all about this place. From all of my interactions with Paula on the front desk to Mike who took care of the coordination of repairs I have NEVER experienced such a wonderful repair experience from ANY body shop, EVER! Mike chased down the proper parts to ensure a stellar Lexus fit of replacement parts and I also need to give KUDOS to all those behind the scenes who actually repaired my car. They washed it before I arrived to pick it up and always kept me appraised of the status of repairs. I could not have asked for any better treatment. I HIGHLY recommend this shop for any collision repairs. And it's where Lexus of Orlando takes all their work! read more

This is the worst collision auto body shop I have ever experienced. They delayed completion date 1 week so it took them 30 days to fix my car and it wasn't a lot of damages. I spoke with the manager and all I heard were excuses, no solutions . He mentioned during our first conversation that he couldn't control anything (manager can't control his company then who can???). We will never go or recommend anyone to come here. I haven't seen any body shop that took 30 days to fix any vehicles and it's a Honda Odyssey which is a very common vehicle. read more

Came here for a repair to my rear bumper and boy were they helpful. They really cooperated with me in spite of their busy schedule to drop my car off since I was gonna be on vacation in NY. They finished the repairs in about two days which surprised me. They held the car for me there until I came back from vacation which was very nice of them. They even washed it for me and vacuumed the interior. Very nice people, I'll definitely be coming back here again. read more

Great experience!!!! They are friendly, professional and your safety is their number one concern. Someone backed into my parked car and messed up the back quarter panel. The work only took 4 days and when I picked up my car it looked brand new! Thank you for your amazing detailed work. I would recommend to everyone. read more