10/10. I brought my car in for repair after I got hit and the staff there was top notch. They helped with my rental, checked in via text/email/call every step of the way and made sure my car was clean and pristine when they delivered it back to me. Fixing a damaged vehicle is always frustrating and this group made it seamless and pleasant! read more

I had a piece of broken trim as well as scratches on tyhe bumper and front fender of my 2021 Audi. It was fixed promptly and expertly at a lower price than I expected. Logan is fantastic! read more

My Car came back looks like new! LOgan and everyone very friendly and kept me informed on progress every day. I would highly recommend them to friends or anyone looking for a super repair shop! read more

Even before the new cdc guideline, front receptionist Lisa doesn't wear mask. Logan wears a neck gaiter which was deemed by cdc not suitable for a mask. Gave my car back saying it was fully ready to be picked up even though they didn't fix the windshield part. So I have to waste my time to go back to get it fix. Looked at my trip for my car on my hondalink, it said my car was taken for a minute trip with the speed of 70mph. Went back to question about it and Logan said its possible they took it for a drive on the freeway which is 70 mph. The freeway entrance is not within 1 min. It's not possible to take a round trip within 1 min where this location is at. Unless you're claiming you stopped my car on the freeway then turned my car back on to start a different trip. Ridiculous. Logan and Lisa both were rude; Lisa was rude for the start. There's a sign on the door saying wait outside to be called in. So I waited outside and then was called in and was asked why am I waiting by the door. If you don't listen to your own sign, don't post it up. She works behind a small protective shield even though you're making contact with her outside this shield. Logan was rude when I had to go back because the repair was done badly. Left the shop with a dent. Before dropping the car off, there was no dent there only damages where I got my car fixed. They claim they didn't do it. They didn't touch this part at all. Okay, sure. You added clear coat to this part. Anything could've fallen on my car sitting at your shop for the whole week you so poorly did on my car. The voicemail box is full also, you cannot leave voicemails. Working at a place that needs frequent incoming calls, you should be checking your voicemail frequently and making space for new voicemails coming in. I will not be coming back to this company overall. Come here if you want to experience "Ken and Karen!l Don't even deserve my generous 1 star. My experience at Sparkle Auto Body was way better. read more

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Professional, timely and quality service. Gerber estimator, Mr. Logan Tretter, provided outstanding and thorough customer service all around. I highly recommend this particular Gerber location for all car repair services. read more

Gerber Collision had my vehicle for repairs and kept in constant contact with me. When the job was completed earlier than expected, I did not have a way to pick my vehicle. After paying my insurance deductible, they confirmed my address, and had my SUV to me that afternoon. It showed up on a trailer, all clean with paperwork in hand from the driver! What excellent service! I am so happy I went with Gerber Collision and will definitely recommend your service to anyone! My vehicle looks like new also! I'm very happy with it! Thank you! read more

I absolutely love this place! I should have written this review a few months ago, but I lost the estimator's card. I found it and had to make my review because this guy was awesome! His name is Logan Tretter. One of the kids in the neighborhood had hit my car while it was parked. I came into Gerber to get an estimate and Logan fixed it on the spot! NO WAIT, NO CHARGE! He simply explained that the scuff on my car was only the paint from the kid's car and that it would come out with no issue. I offered to pay but he said it wasn't an issue and to just come back to Gerber if you have any future issues. I will always return to this place, as they provide great customer service and are easy to work with. Thank you Logan! read more

I had my car broken into a little over a month ago; it was really stressful and scary and Gerber made everything 10 times worse by being terrible at communicating. Everything was fine at first, the website and text updates I was getting told me my car would be done on June 9th so I made a plan to pick it up. On June 9th, an hour before my Gerber location closed, the website updated and said pick up was now the 12th. Confused, I called right away and it turned out whoever was supposed to update the website was on vacation, so far from being done, nobody had even touched my car yet. None of this had been communicated with me until I called; I had no reason to suspect they were not updating the website. I had to cancel my pick up plans and wait for them to call me back on Monday (06/12) with an actual estimated end date. They never called so I called and had to leave a voicemail (btw I had given them 3 separate ways to contact me at this point). Tuesday (06/13), nobody updated the website or called me or returned my call so I called again and I was sent to voicemail. I called Wednesday (06/14) and still nobody answered. I was so frustrated I hung up on the voicemail and called again; finally someone picked up and gave me my first real update on my car. I was told they would call me on Monday (06/19) and give me an update on the last part we were waiting on, yet on Monday once again I get no calls/texts/emails or voicemails. They eventually called on Tuesday (06/20) (which shows they know how to work a phone, up to this point I wasn't so sure) and they told me my last part came in and they would start on it soon; I was also told that once they started repairs would only take a day or two. I called Thursday (06/22) for an update and I was forced to leave a voicemail; nobody contacted me the rest of the week. I called Monday (06/26) morning and left another voicemail, nothing. I called that same Monday afternoon and was sent to voicemail again. The website had not been updated since their first mistake so I had no way of knowing how much longer I would be carless for. Finally on Wednesday (06/28) the website updated and now the 1-2 day repairs will somehow have taken up a full week and a half and now my car wouldn't be ready until Sunday (07/02). Still nobody contacted me or called me back to talk about it. I had to call 4 times in a row that Wednesday (06/28) before I was finally put in contact with a real person who could give me an actual update on the status of my vehicle. I was told it would be done Friday (06/30); I made plans to pick it up Saturday (07/01) and I started to feel like this nightmare might be over soon. I missed a call on Thursday (06/29) from Gerber, the nearly 2 minute long voicemail explained that my car had been put back together but when they went to test it my key got stuck in the ignition. The voicemail told me that although my keys had already been repinned to work with the new ignition, something had been messed up and a locksmith would have to be called back out to try and figure out what was wrong. Thankfully they called the locksmith quickly enough that there were no more delays and my car was officially done by Friday (06/30). Hesitantly, I followed through on my plans to pick my car up that Saturday (07/01) and to no one's surprise when I showed up the doors were locked and the lights were off despite the hours on the door saying they should be open till noon (it was only 11 at that point). I was beyond frustrated so I tried calling another Gerber location to see if anyone could help me and to my surprise Jamie Rhodes picked up the phone right away (a Gerber first for me!). Although she had little to nothing to do with the location my car was at, she was so helpful and apologetic. She helped me get my car towed to a location closer to my work so I could pick it up during my lunch break. She also emailed her boss about what had happened and what our solution was. I was able to ask her questions about what I was being charged for because I was told the repairs being done were super common and they wouldn't go above $1500 but now the website was showing a price closer to $1800 and I hadn't been able to talk to anyone about the price increase because nobody ever picked up. She made sure I got an itemized list of the charges and I noticed that I was being charged for the second locksmith visit that happened right before I was supposed to go grab my car (06/29). When I was finally able to talk with a person who had actually worked on my car, I was told that that locksmith visit would have happened no matter what and that my car was not close to being ready when that visit happened, which was a very different story then the one that was left in that 06/29 voicemail. I called Jamie again after that conversation, sent the voicemail to her and her boss so they could understand why I was so upset, and they got that charge taken off for me. I finally got my car on Wednesday (07/05). read more

Same day service! John was extremely friendly, fast and efficient. BONUS - spoke with an actual human who answered questions, laid out the terms clearly, and made my appointment. read more

Best customer service experience I've had in a long time! On a drive from northern WI back home to Chicago, we were involved in a multiple-vehicle accident just outside of Madison. Gerber was listed as the only Volvo-certified facility in the area, so we were towed to the shop. While the repair took a little longer than expected, we were absolutely WOW-ed at the end. Our service advisor knew that we had an extremely busy week with both business travel and moving into a new home. To save us a 6-hour round trip to Madison on a Saturday, and the expense of a rental car, they offered to deliver the vehicle directly to our home at no charge. I was BLOWN AWAY at this offer and happily accepted. I'd say this little gesture really made our week, but I can't call it little! We just got our vehicle this morning and they did a fantastic job. Great customer service and updates throughout the repair process. THANK YOU for making our lives a lot easier this week, Gerber Collision! read more