Point blank, the head manager said he would check the alignment and never did, then he told me it was the box cause I drive a truck, and he never dead. I went in there for one thing and one thing only. He lied to me multiple times and then played dumb. I wasn't pissed I was livid with him, because when I went to pick up my truck, three weeks later, he tried telling me that the tailgate was bent. The man's a fucking idiot I wouldn't go there ever again. I wouldn't recommend it to my friends. I wouldn't recommend it to my worst enemy. read more

My 85-yr old mother was rear-ended and Gerber Verona was contracted to do the repair (paid for by the other driver's insurance). Not only did the simple repair take a month to complete, but when the car came back someone at Gerber had stolen her almost-new tires (less than 10,000 miles) and replaced them with tires so horribly treadworn that they failed to pass inspection when we moved her down to NC a few weeks later. Unbelievable. I guess they figured a little old lady who rarely drives would never notice the difference. Just sad. read more

Please keep in mind that any review prior to November 2021 was for Carstar, not Gerber. I had many positive experiences with Carstar and often recommended them. My recent experience with Gerber was certainly not positive, and rather than apologize for their customer service blunder, they suggested I take my business elsewhere rather than try to accommodate me. Truly the worst customer service I have dealt with in recent memory. I rescheduled my repair with Ball Body Shop and I hope they have a greater appreciation for their customers. Actually, no one from Gerber has ever gotten in touch with me, even in response to my original complaint that my appointment disappeared. I was told someone would get back to me same day, but no one ever did. When I called back the following Tuesday, Matt said he had not been told about my missing appointment. Matt told me I could drop the car off then, but he couldn't tell me when they could get to it or when I would get my car back. After expressing my frustration with a couple of colorful words, I was told I should settle down and that maybe I should take my business elsewhere. Never even got an apology. Carstar would never have dropped the ball in the first place, but they certainly would have gone out of their way to make up for their mistake. read more

They failed to secure a driverside panel which popped out while driving, obscuring my vision of the road. We also discovered items were stolen from the car while in possession of the company. read more

We took both our SUV (Ford Escape) and car (Honda Civic) to Carstar for some body work. The Ford Escape ran over something on the highway (in a construction zone) which blew out a tire and broke part of the bumper off of its mount (it was flapping in the breeze). The Honda Civic was backed up into a dumpster which damaged the trunk, making it unable to stay closed. In both cases Carstar repaired the damage on the same day we brought the vehicle in for an estimate and for what I think are extremely reasonable rates. Before checking out Carstar, we took the SUV in for an estimate to M&M Auto Body because they get very high reviews on Google Reviews (we drove way out of our to go there, I might add). The person who gave us the estimate at M&M seemed grumpy when dealing with us and the estimate was very high as he wanted to replace the entire bumper. In contrast, Carstar had enough skill to simply fix the broken mount, which ended up costing an order of magnitude less than what M&M wanted. Carstar also removed the sticky gunk left over from when we had duct tape holding the bumper on for a couple months - looks good as new now! So far my experiences with Carstar have been exceptional and I plan on returning every time I need any body work done on a vehicle! read more

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Took my car in for hail damage repair. They scheduled me right away, gave me a free loaner, and finished in one day. They worked well with my insurance. Friendly and professional. read more

Mark at Dependable is Amazing. Just the nicest guy. Always kept me up to date with the process of my auto body repairs on my Lexus. I have recommended him already & will continue to do so. Thanks! read more

I just got the body service of my vehicle last week around front driver's seat side. They replaced the front bumper and painted it. Overall, I never have been happier with any other body shops for the service. Their estimate was accurate fast and away lower than the other competitors and took only 1 day to finish. I am glad I found this place. read more

Went through the hail storm that hit the west side of Madison in the fall of 2016. After a terrible experience at ABRA on the west side of Madison, I went to Dependable CARSTAR in Verona and was treated courteously, professionally, and got a well prepared estimate immediately. I will definitely go here again in the future and would prefer them to do the bodywork by far! (BTW: Went to ABRA on Odana Rd in Madison first. Even though I had an appointment, there were many other people there scheduled at the same time. ABRA lost the hail damage estimate, but never admitted it when I called asking for it 3 times. Long story short, after another unsuccessful trip to ABRA to redo the estimate - who was again overscheduled at the same time as my scheduled appointment - I finally asked my insurance company to direct me someplace else. Hence the much more pleasant experience at Dependable. Even though its a longer drive to Verona, it would have saved a lot of time to just go there first!) read more

Carstar has fixed my car twice now from being in 2 separate accidents. They've done a superb job and I highly recommend them to anyone who needs any autobody done. Very pleased with their work & paint!! read more

This is the second vehicle they have done repairs on for me . Both times excellent work done on time as promised. This time a deer ran into the passenger side of my Ford Flex and did more than $4000 in damage.They worked with my insurance company , after my copay no additional charges to me even though the damage turned out to be greater than the original estimate. My vehicle looks great, just like new.They were a pleasure to work with on both occasions . I highly recommend them. read more