Used their services for body work on a van. They kept me up to date throughout the process. Prior to bringing it in they warned me it would take 3 weeks to 2 months to fix. It took only 2 1/2 weeks. Was pleased with results. read more

I brought my 2023 Toyota COROLLA in for body work and painting and unfortunately my experience could NOT have been worse! After the car was repaired, everything appeared to be fine but after about 4 months the paint began to peel on the bumper near to right headlight. Just to be clear, I understand things can happen and maybe it wasn't prepped properly or there was paint failure. I took it in stride. After having brought the car in for the second time and after they installed a new bumper and repainted it, I got the car back and it wasn't calibrated! That's RIDICULOUS! How could somebody not notice the car needed recalibration, the thing lights up like a Christmas tree when you turn it on! So now I'm driving a car without ANY SAFETY SYSTEMS WORKING! What happens if I get into an accident? Does that make me liable? Does that make Gerber Collision and Glass liable? Who the actual HECK (would like to use a stronger word here) DOES THIS? Oh by the way, while there was a severe thunderstorm, I don't appreciate the fact that the entire driver's side floor and the inside of the door entry are CAKED IN MUD! Due to the painting of the bumper, I can't bring it to the car wash for 1 month. As a customer, I just don't want to be treated like a total jerk, ya know? So let's just say, I would like to calibration done by a third party. I DO NOT want to step foot into your place again! read more

Tina and team at Gerber Pueblo West were amazing to work with on our recent insurance claims. She was very responsive and knows the value of great customer service. We appreciate all of her help and will be back for any other vehicle body/glass work in the future! read more

I had repairs done on a Forester about a year ago, after I hit a curb swerving to avoid another driver and took out most of the suspension on my right side. Gerber was recommended by my insurance company, because they guarantee the repairs for life related to the initial incident. The repairs took a week longer than the initial estimate, which was understandable given how repairs go and how much damage my car had on the suspension. Got my car back, and noticed that the body repairs were poorly executed. The door that was taken of for paint was misaligned going back on, so the air vents are off-center in the car. The misalignment also left part of the floor covering misplaced, and it couldn't' be "tucked" back in where it belonged. (Mind you, the door had no body integrity damage, it was done solely for paint, so alignment back on should not have been a problem since structurally the door wasn't compromised.) I've heard that body work ends up never being exactly the same, and I figured it wasn't anything life-threatening to the car, so I just let that go. Sloppy, yes, and definitely not professional in appearance, but I can understand that particular oversight or appearance. Biggest issue was that I had an axle seal break that was repaired with the suspension. The seal break caused a transmission fluid leak when the car initially hit the curb, and the shop never double-checked the levels, despite the seal being repaired. My car was sent out without any transmission fluid at all. Bone dry, not able to be registered on the dipstick, and needing nearly 4 quarts of replacement fluid once I got home 50 miles later. And this was not just me checking the levels because I had an inkling; the transmission was popping out of gear every few minutes the entire way back in a snowstorm, and wouldn't go into gear properly within the first few miles all the way back. Reported the issue, and they denied that they had to check the fluid in the first place and tried to tell me that nearly four quarts wasn't even "that much" to worry about. Never took responsibility for the mistake, or even apologized for the oversight on their part, an oversight that could cause dangerous and expensive repercussions to me. I called my insurance claim adjuster, and they made a note of it for me, since the manager didn't do anything in taking responsibility for the mistake. 25,000 miles later, my transmission is starting to have issues with shifting, sticking, and engaging. I've also had some premature clutch disc wear that has affected the drivability of the car. Luckily I had the foresight to report the issue to my claims representative when I first had the issue with transmission fluid, because Gerber has never taken any steps towards responsibility with the initial problem. They even went so far as to deny that driving a bone-dry transmission would ever be a problem at all. I was also told that a 5-speed manual transmission doesn't have fluid requirements, and there was no dipstick available to check, both of which I checked myself on my car to validate there wasn't any fluid. Never offered any help to diagnose or alleviate concerns, and I had to deal with one of the most dismissive, belligerent, and overall poor examples of customer service and support of which I've ever had the misfortune to be a part. The terrible support combined with some horribly false statements regarding basic car functioning have completely stricken any interest I have in ever trusting my safety and security to them again. Would not recommend getting any vehicle serviced here for any reason. 90% of business with the public is the customer service aspect, where the customer feels valued, respected and listened to. The customer should also feel like if there is a mistake, things will be taken care of, and the safety and quality of the service is top priority. This place lost 90% of their experience with the dismissal of my very valid issues with their mistake, and then the subsequent complete dismal with the potential repercussions of their mistake. My safety and quality of experience was never their top priority, and for that, I will never give them another dime of my money or my time. read more

This place is unprofessional. Took my truck in for hail repair. They said 3 weeks well 6 1/2 weeks later. Go to pick it up and they didn't repair all the damage and scratched the roof up with sand paper. They refuse to take responsibility. AVOID THIS PLACE. EXTREMELY UNPROFESSIONAL AND DISHONEST. read more

My father always said if you can't say anything nice, don't say anything at all. He never had to go to Gerber's to have his car repaired. I really don't understand how this business gets highly "wreck-commended because my entire experience with them revolved around them making me feel like I was trying to scam them. I had a front end collision and received bumper damage and I kept pointing out that I thought there was frame damage also because the hood did not line up after the accident. I also let them know that there was a crack in my window before the accident, but I received another one as a result of the accident. From the minute I met the skeptical adjuster the place made me feel like I was scamming them. Everything I said, they claimed it was a result of a small dent in the back of the car, not the fact that the frame was bent as a result of the accident. They did repair the bumper and they did give me a windshield as a result of the lousy service received in the initial visit. But here is the kicker, after I got the car back, a few days later I went to Denver and travelled at higher speeds. The car started shaking like a leaf. I called the company and explained this situation. What a surprise, once again it felt like they thought I was scamming them. It turns out that no one drove or even checked it before or after the repairs were done. So when I brought it in again, after several private conversations that included a mechanic and I think an office supervisor (without me included) they decided it was a bent wheel. Yes....really. As of yet no one in this company believed that they needed to discuss the damages on my car to me. I did get the mechanic to come out and tell what the damage was that was making my car shake to, but no one would have told me about what they thought was wrong with my car unless I asked someone to explain it for me. Once again they had decided that it couldn't have been due to my accident, it would have happened at another time. I am trying to understand why this company would not want to have all of the damages from my accident repaired, unless they can get more money (deductibles) or more business from the insurance company as a result of them denying my other damages. Really don't get this but I have decided that it would have been worth it to pay for it myself, then to feel like a thief bringing my car to this place. My son just got home tonight after being gone 2 weeks (before the accident)...and surprise surprise..he said that the back door was fine before he left..."did the accident do that?" I said that I guess we are the only two that believe that. I wonder now if I was just imagining the hood out of line and the lack of shaking of my car before I had an accident? Hopefully, your damages will be clear cut and you won't have to feel like I do. Two bright spots: the receptionist and you don't have to worry about remembering names...cause no one ever introduced themselves except the manager over the phone when there was a problem with their service. Good Luck! read more

They were very nice when they were getting my business but their lifetime guarantee means nothing to them.I took my truck to Gerber because GEICO said the repair was lifetime guaranteed! I got rear-ended 4/28/2014 in my Toyota Tundra, the tailgate was pushed up into my truck topper and wouldn't open. I trusted that I was taking my truck to a reliable business that would give my truck back the way it was before the accident, unfortunately I'm too trusting.  I picked my truck up 5/16/2014 and the tailgate is obviously not adjusted correctly but the "nice" employee took my truck to the back and adjusted it then gave me his "insurance" that the work is lifetime guaranteed, if it needs adjusted again "come by anytime"! Several things have happened in my life and 2 years have flown by quickly. My truck topper NEVER leaked before the accident and we take very good care of my truck. Now it's leaking badly and the tailgate needs adjusted again. Today I finally had time to take the 45 minute drive to Gerber only to be told by a very "rude" employee that they never touched my tailgate in the repairs and it's not their fault that my topper leaks because I waited 2 years to bring it in and none of the work is covered with the "lifetime" warranty! It's awesome how you get a "nice" employee that assures you that you can bring it back anytime when they're taking your money but the time you go to redeem that offer you get the "rude" employee that denies touching the part that was hit in the accident? I also stated how my life had been busy and difficult the last two years and I couldn't jump in my truck and make the 45 minute drive there between helping with my infant grandson, 4 year old son, moving my mom into an assisted living home and work?! Which his very rude and unnecessary reply was "Sure you could" now. read more

Gerber Collision & Glass - This is my tailgate - Body Shops Near Me - Pueblo West, Colorado

They did a small body repair on my vehicle. Everyone was very pleasant and knowledgeable . Did the repair in very timely manner. Thank you! Would recommend any time! read more

DO NOT - repeat- DO NOT have any work done by these shysters. I had a chip in my car windshield smaller than a dime and the tech insisted he did all he could to fix it. The chip is still there. They were willing to replace my windshield for me of course and I told them if I did I'd have it done somewhere else. I've had similar work done by ABBA in Pueblo West and the window was blemish free. Do yourself a favor. Call ABBA instead. I certainly will in the future. read more

I had a close encounter with a rather large deer a few weeks ago which destroyed the right side of my hood and right fender along with my right headlight, fog light and grille on that side. The car was still drive-able and had no issues other than the body damage. My insurance company suggested I take my car to CARS Collision in Pueblo Colorado for the estimate. They completely disassembled the front end of my car to do this estimate and told me they'd put it up on a lift to check for undercarriage damage too. I then got a phone call from the progressive adjuster telling me my damage went $300 over the figure that would make it a total loss. He gave me my options. 1) Take the $3100 and give up the car 2) Don't do anything and take the car home but it was totally torn apart 3) Take the $3100 less the scrap value and keep the car/have it repaired and pay out of my pocket. I asked CARS how much it would be to fix it and they got me an estimate of about $3500. Ok I told them to go ahead and fix the car. I did also tell them I did not want aftermarket parts used in the repair and stated that I'd prefer used OEM parts over cheap aftermarket parts. CARS was completely friendly and help full thus far though the manager did tell me the paint wouldn't match perfectly and suggested I pay $500-$700 extra for them to blend the paint. I asked how much extra it would be to paint the whole car. It's a 1995 so it isn't without a scratch or two. The manager told me it would cost me another $6000 to paint the whole car! $6000! Maybe that's what you guys get for a paint job but being $3400 into this already! That would have been a $9400 bill. Somehow I think that's way excessive though I haven't went out to get quotes on full paint jobs yet. Two weeks later I get a call telling me that my $200 hid headlights don't work. They worked when I dropped it off! They were holding up putting the rest of the car back together because of this "headlight issue". The gal told me she could have a manager call me right back. Well that actually took about 24 hours. When he finally called me back he suggested they put the stock halogen bulbs back in and insisted the HID system was destroyed by the accident. Wrong! I asked if they were testing the headlights with the ignition in the "ON" position. He then got upset and stated "you don't have to insult our intelligence; we work on high end cars all the time." I told him not to worry about my headlights and just to finish the car. I then asked when I could pick it up. He stated Monday morning. I arrived first thing Monday morning (35 mile drive) and he brought me back to the shop. The bumper was still off my car, and pieces were still missing...he then went on to tell me how much time they spent screwing with the headlights after I told him mid day Friday not to mess with them. He told me how he wasn't going to charge me for that time and that he was doing me a favor because they never repair "total losses" and swore he advised me of that. Lie! He also lied and stated he never told me the car would be ready Monday morning. He told me it needed to be put back together and needed an alignment. Ok, when can I pick it up? He told me "Probably later today or first thing tomorrow" (Tuesday). Headed out of town first thing Tuesday morning we thought we'd call just to make sure. Still not ready!!! "It got back from alignment late last night and we still have to clean it up and do quality control on it." What?!?!?! Yea, the car was a mess by the way. They didn't even wash it before starting work on it so everyone that rubbed up against it was scratching the paint while rubbing on the dirty finish. Finally by 3:30 Tuesday my car was ready. I went to pick it up and wasn't ready for what I was about to see. The paint job itself was pretty good though the assembly was terrible in my opinion. None of the body lines were even. The hood wasn't adjusted property, either was the fender. Under the hood was filthy even after they took a whole day to clean it. Livid as ever I paid as I had given up arguing with them. As I was paying the gal at the desk told me I might get a survey call asking about my experiences when the manager chimed in and said "he's a cash customer, not an insurance customer so they won't call him" so my business isn't as good as the insurance companies? When I got home I could smell coolant and upon inspection I found the car had spewed about a gallon of coolant all over the ground. I still haven't found the source of the leak but this looks like an aftermarket radiator to me. Now I paid $3400 for these repairs, I could understand issues like this if I had only paid $1000 (been there, done that) but that's pretty much top dollar to me. I expected much better results. Total bunch of jokers down here. I'm semi fluent in paint and body, auto mechanics and highly fluent with dc electrical systems so I know when I'm being fed a line or two. Steer clear of this place read more

Thanks Gerber. We were treated with professionalism and great customer service. Could not have asked for any better.

If I could have chosen a negative star I would have. This has truly been the worst experience. We had our vehicle "repaired" at the pueblo west location and they did a horrible job and even caused damage to the car including but not limited to putting a large dent in the floor board of the back seat caused by improper lifting, never reconnected trunk so was unable to open it with the key, and numerous paint and sunroof issues. They "redid" the car 3 times and still continued somehow to make it worse. After lots of trying to get them to fix the car we finally gave up and gerber refered us to Colorado Springs gerber to fix the issues caused by the pueblo west gerber. They had our vehicle for three weeks and sunroof still makes horrible whistle sound and Now our interior fabric is covered with black smudges everywhere. Gerber also refused to fix the structural damage caused by their shop employees. I am so fed up with this company. If you are reading this please do. It go to gerber, they will not fix your vehicle they will distroy it. read more

This place is terrible, they are everything you hear bad about a car repair place plus some... I took my Acura there after i hit a curb and they gave me an estimate for $6,500+, insurance was covering it so i went for it. The problem is they didnt even fix the problem. Then after waiting a week for my car, i finally got it back for the second time and was still not fixed. The manager is lazy and does not actually look at the car, but claims he does after glancing at the paperwork. He is ignorant and a scam artist. Their staff has a high turnover for a reason, the place isnt managed well at all. I finally took my car to midas and they fixed everything that cars and collision (gerber) could not in a day and under $500. This place needs to be shut down and judging by their reputation, it wont be long. Terrible terrible, oh did i mention... terrible! To stay afloat they need a new manager fast, preferably one who is not ignorant and lazy... oh ya, and maybe knows a little bit about cars other then how to sell them... read more