Offered a good review of policy with competitive prices Could not match my current policy but…read morewill review again at a later date.

Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full…read morecoverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!

Horrible service and experience here. I have lived in multiple states and have had multiple agents,…read moreand this by far has been the worst experience I've ever had. When I needed to add my wedding bands to my policy, it wouldn't go through for months. I was only ever notified by mail of the problems and was never reached out to in an attempt to rectify the situation. Then, after we bought a home I tried to cancel my policy. It has taken me MONTHS to cancel a policy for an apartment that we haven't lived in for over a month and it is still not resolved. State Farm does not allow you to cancel the policy via their customer service line so I have been playing back and forth with the agent to try to get this resolved. In the two years I've worked here, I believe I've worked with over four people to help me (new people every few months) and I have only been in contact with Felix once. Please-- do not go here for your insurance needs!

My long time agent retired at the end of last year so I was moved to Mr. Kuteyi's office. To start…read morewith I had called the office during normal business hours several times and always received the voice mail and never a person. When I did leave messages they didn't get returned until after the 3rd voice mail and after 2 weeks. Since I recently had moved and had this experience with this office I figured that I would change agents for one with an office closer to my home. When working through refinancing this year his office was called (because they were the old agent on the homeowners) and no answer however they returned an email saying "we don't insure this property or this person" I have been with State Farm for 25 years and continue to be insured however no longer through this agent. There is no reason that Felix and his associates couldn't have said yes he is insured through State Farm but I'm no longer his agent. Very very un professional. This guy gets a 1star review because I can't leave a no star review. It's based on professionalism, response time and the ability to get a hold of someone.

Very informative, attentive , & professional . Mrs. Tenere…read morehas been such a big help when answering any questions I may have .

I had the pleasure of working with Tenere; the owner of T. Robertson & Associates. It has been an…read moreabsolute game-changer for my finances. From start to finish, her and her team provided top-tier service -- professional, knowledgeable, and incredibly responsive. They took the stress out of tax season and helped me uncover deductions and credits I never knew I qualified for. 10/10- I HIGHLY RECOMMEND!!!!

Insured beware, after nearly 30 years of homeowners insurance on at least two properties sometimes…read morethree over that time our first claim has become a nightmare. We were sold replacement cost and believed that meant matching repairs but apparently that is a different rider known as wrap around or something. Now that Donius took over Patterson I would run for the hills before working with this company. The adjuster told us that there should be a declination of wrap around in our file but when requested we were told there is none and they send out letters to communicate such matters. Those letters are formatted as sales brochures in our opinion and did not help anyone understand these nuances. Our very first claim in those 30 years and all we are getting are delays and denials and the adjuster hounding contractors that did come to estimate.

Insured since I was a teen and now all my children are insured through Donius. Christian and Ashley…read moreanswer questions almost immediately and provide the insight we need when we need it! Thank you

I came from a truly full service Erie agency who I would have happily been with forever if not for…read moremy teenage daughter and her "learning experiences." So imagine my shock when I had my 1st claim (a hit-and-run while my car was parked) with this agency. They did absolutely nothing for me except to steer me to the worst body shop I've ever come across. All my other dealings were with the poor saps at the 800 customer care number who promised to pass along my displeasure to Mr. Coyle. Of course, the only time I EVER heard from this agency was after I cancelled my policies. I've since heard from several former Allstate agents that he tells his staff that they are to keep all calls from policyholders to three minutes or under. I make it a point to pass this along to anyone I know. There are agents who earn their commissions out there -- but Jamie Coyle is most certainly not one of them!

I have used this Agency for many years. They have always been extremely helpful and made great…read morerecommendations to both make sure I am covered in the event I should need to file a claim, but also keeping my price low. I would recommend Jamie and his staff to anyone that wants a great Agent who stands behind his clients.

Chris has been great. When my car was broken into and I called State Farm, he called me personally…read morewithin 10 minutes of making the claim to check in to make sure I was ok and the nothing was taken. He then helped walk me through steps on what I should be doing next. Definitely glad I made the switch to State Farm with him.

Recently, I contacted Mr Hasan Jamil's office to discuss discrepâncies in my 5 auto insurance…read morerecords. Ms Natalie Barnum, staff of Hasan, discussed the matters with me and made a best possible effort to understand the problems and offered solutions. i Hope that the discrepencies will be resolved in the best interests of my and state farm. Muhammad Masood

Always great service! Bethany is always ready to help and answer all questions our questions about…read moreour policy.

Graber and Associates are wonderful to work with. Their team was thorough, knowledgeable and…read morehelpful in preparing my tax returns. They were responsive and proactively reached out when there were changes to the tax code that impacted me, saving me the headache of a huge tax bill at the end of the year. I recommend them to all my friends!

Getting a letter from the IRS saying that you owe a lot of money is a scary thing. I had never…read moreworked with a CPA before, and quite frankly, wasn't sure what to expect. I called Graber & Associates because I read a number of reviews that had been left for them, and I'm so glad I called. Steven was fantastic. From explaining to me exactly what I needed to do, to then handling all of the bits that I would have been completely unable to do, and ending up with me owing a fraction of what the IRS told me I owed. I can't recommend Graber & Associates enough. If you're reading this, and you need accounting help, don't hesitate for a second to call them!! :)