Dear Croan & his team, I can not say enough good things about peace of mind. We used their services…read morefor almost 4 years. Over the course of the 4 years we had 2 aides Ron and Eileen that my father absolutely loved. It really leaves you with the "peace of mind"knowing he was in such good hands. We have had several friends and family use their services as well based on our recommendations & were very happy as well!! You or loved ones will be in good hands with anyone from peace of mind!

My mother has two aides who are extremely caring, knowledgable about working with dementia suffers…read moreand willing to partner with our family. My mother LOVES her care partners. We could not be happier.

my friend told me i was in th best rehab in the country. it must have changed since she was there…read more my friends sent me flowers. they were beautiful but not one had a name on it when it was delivered.i had no idea who they were from.iasked and asked for help finding who had sent the flowere but no one cared to help me.it still bothers me. the aides were cranky. they seemed over worked and under paid. actually the aides that were men seemed less tired and they were not cranky at all

Wonderful experience here Had right knee replaced…read moreEveryone here was great Spotless facility

The building was so run down and uncared for. All we saw were a lot of bodies parked up against…read morethe TV -- outside area had no cover. No one was out there but if they were they would burn to death. It looked awful. Just awful and SO expensive! $17k a month take your LO to rot like a vegetable. Please. Just shout this place down.

I read these midling reviews here and on google maps, but this was the best place/option at the…read moretime for my father when he was released. This facility will literally will put your loved one at risk. My father was rushed to the ER after I found him slumped over in a chair. His room was next to the nursing station. I asked the nurse simple questions like has a doctor made his rounds today and seen my father and did he eat his breakfast. The nurse would not answer these questions directly, forcing me to ask them repeatedly until she admitted she did not know the answers and would have to get back to me. I then asked for assistance for my father. Two people came to check on my father including the doctor. It was not until the 3RD person came in and they took his vitals. It was a dire situation and he desperately needed O2. Thankfully they relented and called the ambulance. During this difficult time, the nurse who I asked the simple questions reported me to the administration. Jeremy, some sort of nursing supervisor, entered my room (while my father was in distress) and accused me of threatening behavior, which he could not articulate. He then threatened to call the POLICE to have my arrested. LOL Guys, these guys are unprofessional clowns. If you have a loved one who you care about, do not send them here. If you have someone you are trying to get rid of or possibly punish, this is your place.

I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

We were most impressed with the staff as we were guided through the home health care process…read moreoffering post surgery support. The aide who came to our home for two weeks was professional, knowledgeable, responsible and a gentle presence. We highly recommend Always Here Home Care.

I can't say enough good things about Always Here! From my very first interaction with Brooke to…read morethe aides they send us. They are professional, thoughtful, caring. We have worked with Always here since early 2020 to assist my 101 yr old mum. She gets around well for her age, she has become quite forgetful and needs more and more assistance. They have been able to scale up and down very quickly depending on our needs. The support helps my mum and my sister, the primary caregiver. The service is costly, but we are getting what we pay for. Thank you to the team!!

I would like to extend my appreciation to Home Instead Senior Care for giving the Walpole, MA…read more Senior Center, Laurie and her Wheel of Fortune. I have made many new friends and Laurie is just great. She gives us an hour of fun and lots of laughs. Even though the Pandemic is here and we can't go to the center, I look forward to every Tuesday to talk to Laurie and play Wheel of Fortune.Thanks again. Loraine Ducat

From the owner: Home Instead provides Homecare services near you including Elderly Care, Senior Care, Personal…read moreCare, Companion Care, Respite Care, Alzheimer's Care, Dementia Care, Chronic and Acute Disease Care, Hospice Support, Palliative Care Support, Transition Home Care, Post-Operative Support, and Light Housekeeping to help with household tasks such as Meal Preparation, Medication Reminders, and Emotional Support. Our Care Professionals, some with CNA/HHA Certifications and others with years of Caregiving experience, undergo extensive training and ongoing education. Call us today to set up a free Care Consult. Let us help you make your today a better day!

I knew some people who had used Good Shepard for their family member's home-based hospice care and…read morethey all praised the organization and expressed gratitude. So when my husband needed hospice care, I turned to Good Shepard. I expected that as a non-profit organization that their resources would be fully focused on caring for the patient and the family. My son (who took intermittent family leave) and I provided all the hands on care for my husband under the guidance of the hospice nurses. My husband told me that talking to his hospice nurse and her oversight made him feel less anxious. And he was very relieved that his pain/discomfort was managed so well. He had an assigned primary nurse M-F and weekend nurses visited as needed. We had frequent visits in the last few weeks. All our calls when things were difficult in the night were managed quickly and well. I highly recommend Good Shepard to other patients and families.

The greatest regret of my life was allowing this organization to provide in-home care for my…read moremother. The salesperson who visited us in this time of crisis made all sorts of promises none of which turned out to be accurate. The nursing care was exhausted and robotic, their therapists inexperienced, amateurish and ethically-challenged, their response times were absurdly long, and their leadership was defensive and dismissive, more focused on their image than client care. The experience was eerily similar to veterinarians putting pets to sleep. With so many dedicated, caring individuals drawn to hospice care, we somehow drew the short straw with Hospice of the Good Shepherd. We hope other families won't make the same mistake.