My mother has been attending for 2-1/2 years now. Mary's Place has such an excellent program for…read morethose with dementia. The staff is wonderful and caring. Mary's Place has been such a help to be as a full time caretaker, and to my mother. Thank you!

Lorene is great to partner with!! She works hard to find the insurance policy that's right for you…read moreand she works hard to make sure you understand the benefits and policies. She goes the extra mile in submitting the application which makes it easy for the consumer. I highly recommend Lorene and I'm so glad she helped my family.

Lorene has been truly top notch when it came to finding myself and my family health insurance under…read moreour unique circumstances. We were thrown countless curve balls but Lorene navigating them flawlessly and confidently. She was always responsive and extremely patient with my countless coverage questions. I look forward to referring anybody needing a broker her way. Thanks Lorene!

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

I worked with Shantae at Gentle Hearts. She is amazing. She was able to find a place for my 90 year…read moreold mother with Alzheimer's within a couple of days. I'm so grateful I don't know what I would have done without her and this company. I didn't have any idea a company could help so much. My mom is in a wonderful home with great caregivers. I can't thank you enough!

Hi Zac, I hope all is well with you! I just wanted to take a…read moremoment to let you know personally how much I appreciate your excellent customer service! You helped make a very difficult process a whole lot easier! You considered our input and stayed connected with us from start to finish with my mother's placement! Please know, that was valued and deeply appreciated. You are to be commended for your professionalism, patience and understanding in helping us find appropriate placement for my mother. You went above and beyond with your follow through and believe me, that was definitely impressive! Keep up the great work and know our family will be forever grateful for your kind and empathetic service! Kudos to GentleHearts for employees like you! Sincerely, Anita White

We brought our mother, Betty, to your facility on July 17th or 18th, and I want to extend a…read moreheartfelt shout‑out to CNA Sandra, OT Kelly, OT Raul, and PT Bert. You can have the strongest brand name in the industry, but without a truly dedicated staff, excellence is impossible. Sandra, Kelly, Raul, and Bert are anything but ordinary. My mother has been very weak due to the number of medications she's been on, and your team has done a wonderful job reducing some of them. The real gold stars, however, belong to these four incredible caregivers who, when Mom tried to skip OT and PT, kindly, professionally, and skillfully encouraged her to get out of bed and participate in her rehab. Every morning, Sandra helped Mom out of bed, into her wheelchair, and guided her through brushing her teeth and preparing for her therapy sessions. The food and food service team is surprisingly delicious and outstanding! It takes a special kind of person to stay positive, patient, and motivating day after day. Sandra, Kelly, Raul, and Bert, embody those qualities fully, and our family is deeply grateful. The food service team, and medical staff A+ too!

Had a wonderful tour with Tammy to see the facility. The facility was very nice clean very…read moreinviting. The workers extremely helpful a friend will be coming here for rehab rehabilitation and we came to check it out and very happy with what we see. Thank you so much and again Tammy who works at the front desk is awesome.

Nurses, especially Jennifer was great. Neill was a great support for my nephew as well as the…read moresocial worker. They were quick to respond and get everything ready for my sister. Mountain View Hospice really made everything easy & were there for my family during a difficult time. Highly recommend them.

Extremely pleased with Mountain View Hospice-Wonderful in every way ! Angie our social worker was…read morehere just this morning and is great as is his new nurse Andraya-almost met coowner Jamie who is top notch . My husband is declining recently and needing more help which Angie clarified for me today -many thanks again

All I can say is Clear Sky of Avondale is the best Rehab Hospital. If you need rehab look no…read morefurther. Three hours ver one hour per day. gets you up and going. The staff works with each person depending on their needs as to how long your sessions last. I am a meat & potato person so I had to learn how to eat healthy food. Over all the food was very delicious. Here you can enjoy the company of the others at meal time in the cafeteria or the recreational room. One more piece of advice: stay away from Banner Rehab Hospital. It is best described as a prison, Zero being with any other people, you eat in your room alone, company is in your room, pets are in your room only.; enough said.

I was looking forward to my fathers recovery at clear sky. Turns out my dad ended up back in ICU…read moredue to a PEG tube infection. I notified his nurse about right lower quadrant redness on a Sunday evening at 7:15pm. Blood work and X-rays weren't done until the next day. He was sent to the ER the next day at 1:30pm. In my perspective it was neglect from the nurse. CNA's were not doing oral care for my father three times per day as ordered. His mouth was filled with gunk when he was admitted into ICU he had a swallowing exam it was awful.