Great service in my ride to NRGH. Driver was friendly, courteous and efficient. He was on time &…read moreprebooking worked really well. Thanks ac.

I feel the need to share our experience with AC Taxi on November 4th, 2022. Our family required a…read morevan as we were travelling with five passengers to Departure Bay for a 10:40 ferry. We called AC Taxi at 8:01AM to request a van to attend our address at 9:30AM. At 9:40, we called in to AC Taxi to check the ETA of our requested van. The dispatcher mentioned that the cab was another 10-15 minutes away. We expressed to the dispatcher to please let the driver know of our need for urgency as we had a ferry to catch. The dispatcher confirmed that the driver has been notified of this and would be there ASAP. Upon our driver's arrival, the driver leisurely exited his vehicle and walked to the back of the van. No greeting was made, just a lackadaisical demeanour that emulated the company's scheduling organization. Then after arranging the seats for our trip, the driver stood to the side of the vehicle and re-entered his leisure state. My family loaded our luggage ourself, our driver daydreaming; almost seeming as though he was attempting to show his disinterest in our urgency. It was obvious the lack of empathy and service in our driver. Upon our arrival, our driver continued his status quo. Allowing us to open the lift gate and remove our luggage. In terms of reliability, AC Taxi has proven to be untrustworthy. If you need to arrive at a location at a specific time, find other arrangements. Very disappointed in this experience as a whole.

One of their drivers was an absolute gem. Then they left me waiting 45 minutes and only then said…read morethey'd send a cab. I had booked the night before. Never again.

Never knew reserving a taxi was so complicated. I provide all information by email in advance, so…read morethat I have a written confirmation for all my travel, accommodation, meeting sites, etc. I get a response back without pick-up times, but told to call. Why bother with email if you have to call too? So I call. The person at the other end of the line says that her boss responded at 10:30 pm, and the boss also has 10 million other things to do, so this is 'a courtesy'. Not true. I put my original request in earlier that day and received the first response by 8:30 p.m. Nanaimo Yellow Cab treats you as if they are doing you are favor.

This experience was the best part of our trip! The pilots were exceptional and very professional…read more It was so enthralling to fly from Victoria to Vancouver and back again. Going to Victoria we flew a single-engine plane, which may have been older, but was so exciting. This trip took longer so we had more time to savor the beauty of the water and islands speckled throughout the landscape. On the way back, we flew a twin-engine which was faster but almost as exciting. The representatives were a little officious but they could not damper the excitement of these flights. We booked the flights and a tour of the Capilano bridge through Harbour Air and could not have been more delighted.

Horrible service! They cancelled our flight with almost no notice despite deciding to do so hours…read moreearlier. Instead of flying to Vancouver from Tofino we got the privilege to ride in a shuttle bus across the island to Nanaimo as there were no other options by the time they told us our flight was cancelled. They sited poor weather yet it looked very clear to us and to Apple weather app across the entire island. Other float planes were landing while stuck waiting for their shuttle. Flying costs 3x the price, yet no compensation was given. Horrible customer service. Think hard before booking with them.

We don't take Duke Point Ferry Terminal often. Duke Point (Nanaimo) goes to Tsawwassen. This is one…read moreof the more quieter ferry terminal and probably it's due to the limitation that it only goes one place.

On a recent trip to Victoria from Seattle, we decided to take the long way home and drive from…read moreVictoria to Nanaimo, ride the ferry to Vancouver, and spend the day there before returning home. I recommend taking Highway 1A and driving through the little towns of Chemainus (stop here if you have time, otherwise admire the many murals from your car), Saltair, and Ladysmith. 1A will take you to the Duke Point Ferry Terminal, or you can spend some time in Nanaimo and find the best Nanaimo bar (look up the Nanaimo Bar Trail and you'll find many suggestions for who sells them). Situated on a windy finger of land that shares Jack Point and Biggs Park, the ferry terminal itself is well organized and about 20+ lanes across. Buy your tickets online to save time and make sure you get to there an hour before departure. At the window, you can pay your fare or the agent will scan the prepaid barcode In your email. You are then assigned a lane. You can wait in your car or get out and walk around, grab a snack, use the restroom, take in the view, or pose with two orca statues flanking the walkway to the terminal. On the day we were there, two tents were set up with local arts and crafts. A large digital sign gave sailing information and PSAs about COVID safety. When it was time for everyone to board, an announcement was made asking us to return to our vehicles. About 10 or 15 minutes later, attendants guided us to the awaiting ferry. Everything was orderly and well organized, and I can't wait to come back.