If I could give zero stars, I would. I don't even usually write reviews but this one needed to be out there. This company does not value your time or fulfill the service requested. I had a ferry this evening that was taking me back to the city to start my fourth year of university tomorrow. In other words, it was very important that I make it back. I called at 7:40pm and asked for a cab at around 7:55pm so I could arrive with ample time for my ferry departing at 8:30pm. I was only a 5 min drive away from the terminal and it was the passenger only ferry so only needed to get there 10-15 mins early. I had accounted for any delays in my original call time. Driver arrived at 7:45, I asked both him and the operator to come back in 10 minutes and received confirmation from the operator that I would get a cab around 7:55pm. At 8:00pm I called to confirm, and was told the cab would be there in 5-8 minutes. The operator tried to lie to me and say that he didn't confirm the second cab arriving at 7:55- I had a friend there, and we both heard him confirm it. Frankly, it was super unprofessional. Why work in the industry if you don't like helping people? I was extremely stressed and frustrated but agreed to the 5-8 minute wait as I would still arrive, although cutting it very close. Cut to 8:15pm--it's been 15 minutes since I was told "5-8 minutes" and I have 10 minutes left before the doors to the ferry close, and there are no cabs in sight. Bear in mind at this point it has been 35 minutes since I originally called my cab and 20 minutes since the second cab was supposed to arrive. I called the operator to receive any updates and was continuously put on hold despite getting through to the operator within 30 seconds each time prior. I ended up coming close to a panic attack on the street due to the stress of missing my first day of my graduating class. A lovely woman Tyla (unsure of spelling) noticed I was having a hard time and offered to drive me. Right as we were leaving (8:15pm) I got a call that my cab had arrived. I was extremely upset and told them they had taken too long and I had to hitch a ride from a (very wonderful) stranger. If I could do it all again, I would use literally ANY OTHER TAXI SERVICE! read more