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    10 months ago

    I called to get a quote for a windshield on my 2010 Honda civic and they where Affordable and professional the job got done fast

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    Auto Glass Installed - a view inside the garage

    Auto Glass Installed

    (9 reviews)

    Fishtown

    In January 2024, Rich replaced the windshield on my 2022 Nissan Leaf. At the time he replaced it he…read moreasked me if my car had Nissan ProPliot feature (driving assistance) which I confirmed. A higher price windshield is needed to be compatible with this feature - he explained to me that the system is calibrated to cameras are connected to the windshield. He charged me accordingly and replaced my windshield expeditiously same-day (I have to give him credit for this). As this is a feature I use rarely, I didn't recognize that ProPilot would no longer engage until 2 months later when I was driving on the highway and saw the feature was grayed out. I took it to my local dealership, who were quickly able to identify the failure to re-calibrate the cameras and ProPilot system following after-market glass replacement as the cause. I called Rich to discuss this and he denied having anything to do with the issue and actually claimed he never told me anything about the ProPilot calibration issues (which I actually learned about from him). This is a cash only business with limited record keeping and recourse for issues like mine. I'm rather disappointed in Rich that he denied even the possibility of his repair causing this issue (despite the evidence for this). Even more, he tried to argue with me that he knows better than the Nissan dealership mechanics and lied to me about what he said when I had my windshield replaced. His place a of business is probably perfectly fine for simple glass repairs but cars have become quite complex and he should not be offering repairs without the appropriate expertise. The driving assistance features are not just a luxury feature but affect the vehicle's safety, as they can engage automatic braking etc. This business should not take on jobs it cannot handle.

    Rich is great. I phoned in after my vehicle window was burglarized and received fast and…read moreconvenient service. Here was cleared about the price, which was less expensive than the manufactured dealership and Safelite. He also offers same day service if required, but I did not complete the sale that way. Please note, he only accepted cash, so use the ATM before you arrive.

    Kens Automotive

    Kens Automotive

    (175 reviews)

    Callowhill, Spring Garden

    Went to Ken's for an inspection. Dropped off at 10am and had my car back by 1pm. Fair price and…read moregreat customer service. I had previously went to PepBoys for an inspection and they were very critical and ended up charging $2000 if I wanted make the fixes to pass inspection. I spent just over $100 at Ken's on the inspection, the sticker, and new window wipers. Would 100% recommend

    After coming here for 4 years for their overpriced and deceptive services, I'm taking my business…read moreelsewhere from now on. Granted that I don't know much about cars, I initially trusted the highly rated google reviews on this place since they seem to be run by honest people who are trustworthy. I really should've trusted my guts after my car's AC suddenly stopped working after taking it in for a yearly inspection here a couple of years ago, but I kept coming back in hopes that it was just a one-time thing (when I took the car back to have them take a look at it after that incident, they claimed the issue was not reproducible that there's nothing wrong with it. As if by magic, my AC suddenly worked after I picked up my car from them). This year, I dropped my car off with them for the yearly inspection and oil change (each of those services cost at least $100 btw). I was pretty busy at work when they texted me several images of my car tire. When asked if it needed a change, I was told it's highly recommended but not needed to pass the inspection. On the other hand, since I just replaced my car battery, I needed to drive my car in order to generate sufficient emissions data for the inspection. When I called them to ask about the tire issue on the phone, I was also told that the tires would only last around 25 more miles before they gave out. Since I don't wanna risk having a flat/blown out tires, I asked them to give me the quote for the cost of the tires. On the phone, they mentioned a set would be around $621. I thought it sounded a bit expensive, but after checking online, it seems like a reasonable range so I proceeded with it. They later sent me a text that all services (oil change + state inspection + 3 tires) would cost around $840. Mind you, whenever someone mentions a set of tires, one would assume they meant the entire set of 4 tires unless you're driving a tricycle. I didn't pay much attention to the part where they mentioned 3 tires since I thought it was a typo. Nope. I was fooled. They REALLY meant the change was only for a set of 3 tires. Since I picked up my car at the end of a workday, I didn't have much energy left for anything else than to just get home and rest. Granted that I've been going to this place for the past 4 years, I also thought that my loyalty to them would allow me to trust them with a high level of service. To hell with that expectation since none of the following were provided on the day I picked up the car: 1) the digital invoice (they link they sent on the day of service did NOT work), 2) the physical copy of the invoice, 3) the information on the tires' warranty, which they claimed verbally was only 6 months from the date of service or based on the tires' thread life, and 4) the safety inspection results. Before I picked up my car, I looked up Yokohama tire's website (the manufacturer of the kind I purchased), and it clearly states that they offer a warranty up to 65,000 mile and a 30-day trial satisfaction guarantee. After mentioning this to Ken's Auto on the call, they said that guarantee is only applicable if I were to 1) purchase 4 tires, and 2) submit the claim on my own on Yokohama's website. Granted that I last changed all 4 of my tires at Costco at the same time, I fail to understand why they'd only change only 3 of them ESPECIALLY if it would limit me from being able to get the manufacturer's warranty honored. Any automotive resources would also tell you the replacing either a set of 2 tires (front-wheel drive) or 4 tires (all wheel drive) simultaneously would be optimal to prevent uneven wear and tear and maintain balanced handling. This place has snake oil dripping down their teeth when they mentioned that the last tire didn't need to be replaced since it's still in good working condition and that I'm being charged fairly since I wouldn't be able to find a business that'd install my tires without charging for the labor costs (hello, Costco does this ALL the time). The part that pissed me off the most was how gaslighting they were about all the things they mentioned on the phone call and texts as follows: 1) they claimed they never told me my tires would only last 25 more miles, and 2) they claimed they DID inform me that I'd be charged for 3 tires by the 3 text images (despite the fact that they look like they're pictures of the same tire but from a slightly different angle) as well as on the phone (a complete lie). If you're looking for an honest and trustworthy car shop, this place isn't it. Keep looking elsewhere and save your money. Update: In response to Ken L.'s reply, I'd like to clarify that the estimates were provided AFTER the complaint call. The link to the invoice on the date of the service only says to "contact the shop to reshare the link". I was probably put on blast/speaker by the business during the complaint call rather than when the original conversation concerning the tires issue and pricing. So much for customer service...

    Get It Done - autoglass - Updated May 2026

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