LeKia helped me definitely coming back great customer service helped me very fast answered all my…read morequestions.

Please do not go to this store the amount of incompetence my family has experience is almost…read moreunexplainable. So my mother in law wanted to upgrade her phone. Her phone was paid off and she wanted to trade it in. So the rep did the trade in, and also added another line without us know. While my mother in law and wife were processing the paperwork, the rep who was handling the situation just left. The supervisor had to come over and finish the process. When the bill came in the mail we saw they added the line. Now my wife has been on the phone with T mobile for hours trying to fix the situation. How can they screw you in the store but you have to fix the situation over the phone. We are about to cut all lines from T mobile. This is unacceptable. We should be aloud to give no stars on this app.

I accidently dropped my android phone and it would not charge (not even with a wireless charger)…read more After my telephone service provider could not fix it, they referred me to Phone Masters. At Phone Masters, the manager, Ahmad J, was friendly, understanding, and knowledgeable about the telephone issue that I had acquired. After doing a quick but thorough assessment, Ahmad was able to provide me with a solution to my problem at a reasonable price. Excellent service!

Efficient (both giving me an estimate and doing the battery replacement), friendly, and reasonably…read morepriced!

Horrible customer service because they are use to dealing with a certain demographic of customers…read more So reasonable compensation can not be agreed upon. This store logic is " I'll give you a discount on another shitty fix " that's it. That's all. Wouldn't recommend that anyone looking for a good business experience visit this store. Paid to have my phone fixed . Not even a week later the screen is lifting out of the casing and the screens cracks due to this . Then when I take the phone back to be fixed they refuse to fix the phone due to the screen being cracked. Which would not have happened if the screen was actually secure. Unfortunate that my money was wasted and no compensation was made.

Unscrupulous business practices. Fixed a screen on a phone that they knew the screen was not the…read moreissue as to why the phone would not come on. Would not refund claiming it is now a used screen when it left the store. Policies covered on the walls don't apply. Would rather argue/ go back & forth with customer than to provide solutions or ways to rectify the issue. Beyond unhappy and feel conned. Would never do business with nor support this fraudulent "business"!

I didnt have any services done because they dont work on my phone.... but I did want to comment on…read morethe fact that they responded to my inquiry pretty quick. :)

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy