I was greeted as soon as I walked in the store. There was a nice selection of Indiana t-shirts for…read moremy son and grandson! I also found an alumni hat for my son!!

Had a little trouble ordering on line but once I got it ordered the items were ready quickly. And…read morethe customer service was terrific.

Had a 20-30% off if ordered online. Asked for help with the online not working to give % off and we…read morewere told by 3 employees that's store policy we can't give you that discount. So we spent our $300 at Dicks sporting goods instead where staff was very helpful and got 20% discount.

A recent experience at the store was very disappointing because they failed to put proper pricing…read moreon products. I picked up an item that had an on sale sticker on the shelf below it. But when I went to pay for it, it rang up with the original price. I addressed that with the manager and he said that it was not his responsibility that some items not on sale, would get placed with the wrong sale item. I found him very disingenuous and failed to give any consideration for his customers. I asked the girl at the cash register to call up the manager and she said just go back and take a picture of it. When I got back there, I was ambushed by the general manager, who informed some things get moved and the price didn't apply to the product sitting above it. I believe that the general manager could use some training when it comes to his customers and not wait to ambush them at the location of the product. I consider this to be a bait and switch tactic. They were hoping the customer wouldn't notice the change in price at the register. Therefore, I would give them a very low rating and now I know why I don't do any business with them. Be careful when you buy something from Academy. If you don't watch them, they will steal your money at the register.

Do not order from them! It took me 3 months to get a refund on a reel I ordered in June that was…read morelisted as "in stock" but was not. So I cancelled the order and fought for 3 months to get my money back. They NEVER answer the phone, slow to respond to emails with excuses. Ironically I put a in a bad review on Google and got a "refund processed" email from SHOP 10min later! They been telling me it was credit card causing the delay.... Then Whala! Refund came from their point of sale system, not my credit card holding any up. Just go fool the all bad google reviews!

BUYER BEWARE! Ordered a "NEW " Fenwick Pole and received a…read moredamaged rod with the eyelets crushed against the rod. I have tried to reach out to them by way of their customer service link for a RMA and by phone number which rings a few times and disconnects.

False advertisement is how they do business. Product was advertised as something that it isn't,…read moreonline. Product showed up wrong and the store says that I need to email the owner, who is never in. Owner has yet to reach out to me after sending multiple emails and jumping through all of the hoops that they asked of me. I am so glad that not all locations are ran like this one. Avoid them.

Had my first experience here yesterday. Bought a pair of shoes for my mom. My mom and I had the…read moremost pleasant experience. Customer service was amazing and thorough. Very detailed and kind. Prices were great. Color selection was great. Will definitely be returning in the near future. Any one looking to purchase new tennis shoes, please consider shopping at Ultimate Fit. I will recommend to everyone.

I'd also like to add that my most recent visit to buy some new Hokas (Sept. 2023) was equally…read morefantastic. Kylie was the best!

I am working through a situation with Christy from customer service. The response time to my email…read morewas amazing. She has been so helpful and kind. So far I would give them a 5 star. Angie

I purchased arachnid dartboard with cabinet. lasted 3 months total. I was told warranty was only 90…read moredays and warranty had expired and I had to purchase parts from an item that never worked from the start. I will NEVER purchase anything from this company again.