Horrible service, poor communication, and increased prices. Now, with the pleasure of 2 different pickup days each week (1 for trash, 1 for recycling). What a treat. Do yourself a favor and select a different provider. read more

Goochland Area compliant here: After the recent snowstorm, the company said our service would be postponed (totally understandable). We emailed to find out when the pick-up would happen, and they gave us a day and date. After that day and date came and went, we contacted them again and got another day and date. After that day and date came and went, we contacted them again and got ANOTHER day and date. After that came and went, and three weeks after the last previous pick-up, a whole TWO WEEKS AFTER school busses started rolling down our road again, we emailed them again and asked to cancel our service. 8 days after sending that email, they replied saying we couldn't cancel our service and had to call them. We had to call and cancel over the phone. Side note: if the roads are ok enough for school busses to be running, shouldn't the roads be ok for trash trucks to be on the roads and doing their job? So it has been one month today since our last trash pick-up, and in that time, we have been able to get a new trash pick-up company, and they have not only dropped off our new cans, they have already picked our trash up once. All of this happened since the last time I saw a GFL truck come down our road. Long story short: they suck at the very thing they charge customers an astronomical rate for, but their rates just keep going up (imagine that!). We went with Rush Disposal out of Montpelier. They are way cheaper and seem to be way more reliable, so save yourself the time, and skip this company if you want to save your money and your sanity. read more

When these guys bought County Waste a few years ago, the quality of service plummeted immediately. It got so bad with them not making pick-ups that the county told citizens that if they brought a GLF invoice with them, the county would waive the landfill fees so people could get rid of their trash. If GLF missed a pickup for a week, they still charged for the full month. The price went up steadily from the original $25/month to $40 by the time we canceled and went to a better service that only charges $25/month. When we canceled, we had already paid for the coming month, and they said we would get a refund, but they never refunded our money. Stay completely away from them unless there is no other choice. read more

They've missed our collection twice in the last three months and for no apparent reason. They didn't pick it up this week which is Thanksgiving week and they said they can't do missed pick ups this week. So we have nowhere to put our trash because our can is full and we have guests staying for the week. I need a new trash service. read more

This is for GFL Richmond, we have repeatedly asked them for 3 months, not to pick up trash and recycling before 7am, this morning we had another 5:45am wake up. Which woke up my husband and I and my 8 year old son. Please stop with pick ups prior to 7am at Union Market. read more

GFL Environmental - 5:45 am pick up - Junk Removal & Hauling Near Me - Fredericksburg, Virginia

We have been customers for almost 10 years. Right now, we have 9 bags of Garbage waiting because GFL hasn't picked up in ( 3 ) weeks due to snow/ice in Mechanicsville 3 weeks ago. Every other Trash Company has been picking up for the past TWO WEEKS. Furthermore; myself and all my neighbors have been driving to work for two weeks and you are telling me a 30 ton Dump Truck can't drive in our neighborhood where numerous little 2 door sedans can ????? I've called them multiple times and held for over 30 minutes just to be told 'Sorry, your house is tagged as can't pick up.' I've cancelled our service and I pray they don't pull the same crap I've read from others who tried to do the same. I took photos but I guess I can't upload them here..... Don't use them !!!! Disgusted in Mechanicsville, VA. read more

The worst of the worst!! Hadn't picked up trash since January 19th. Last week while I was talking to customer service after being on hold forever, Girl Scouts rang my doorbell to deliver GS cookies!! And gfl can't??? I called a competitor and hired them and within 45 minutes they were at my house. read more

Terrible, terrible, terrible. Customer service-terrible. Drips hydraulic fluid all over the road- yes, terrible. Missed pick ups, terrible.

These people are pure and simple crooks! They will not let me cancel their service. They will not pick up their dumpster. They say I have to talk to the salesman and then he never calls back. They believe they have the right to raise their prices at any time, add any fees they like, without any authorization from the customer. This is the worst company I have tried to deal with in my career. BEWARE!! read more

Have 3 accounts with GFL. One petsonal account and 2 business accounts. When canceling one of the business accounts I was told to get into my account which I did and send an email. A month later the account was still activate. I called and was told that request needed to be called in. Phone are waiting periods over 15 minutes. Incorrect information and poor customer service. My existing commercial account base is $250.00 a month. However, the actual bill with the additional charged has been an additional $135.00 per month. Beware when they give you a cost that it is not going to be what you actually pay.​ read more

I am trying to reach someone in management because your local office is charging my account and my service was canceled on June 17, 2025. I have been trying to resolve this for the last three days and are getting the runaround with GFL. Emails have been provided to show I should not have been billed and my account closed effectively June 24, 2025. I need someone to respond because the local office in Chester is not handling the issue professionally. If you can inbox would be great. read more

They haven't been out for almost a month ! We are on a 2 week pickup schedule. They have taken over a week to return emails. I understand the snow we had, but our drivewmay is almost cleared save a small area near my house. We haven't had any issues getting in or out with 2 wheel drive cars for over a week. They pulled in our driveway 2 days ago, after nearly 60 degree days and only went in the length of the truck and stated they couldn't get that big truck in ! What do they want, sand and palm trees ? This company is such a scam !!! Even during the summer and fall, they would be 3-4 weeks late. No wonder they aren't members of the Better Business Bureau !!! read more

So GFL environmental does never pick up your garbage when they say they're going to. And if your business they have a dumpster, they will leave you for a month and not answer their phones or call you back. This is the worst business I've ever dealt with, and I would never never never tell anyone to use them. read more

GFL Environmental - Overflowing dumpster! Hasn't been picked up in a month despite many calls. - Junk Removal & Hauling Near Me - Fredericksburg, Virginia

They are the worst company by every metric. Definitly mobbed up from NJ. Everything about them is a scam. Other than every now and then they will pick up your garbage. I cannot even begin to warn you about all the problems intrisoc to their business that prevents them from responding to your concerns. Even the refund check that was sent to me was designed to never be able to be cashed. This is the level of criminal thought that they have designed into their business model for you to never recieve a response and lock you into annual increase on cost for service. I left them for choice w no ossues everything about choice is better than GFL in Stafford VA and I assume anywhere this company operates for 1/2 the price. Yes. 1/2 the price. Super simple customer service easy to work w. This isnt rocket science pick up my trash and dont try and scam me. GFL is skirting every law i the book to screw you over. DO NOT USE THIS COMPANY. THEY ARE CRIMINALS! I have nobaffiliation w choice i will say any other service offered other than GFL is better and cheaper 100%. Do not ude this company. Do your self a favor. On that note if there was bo other company in existence other than GFL i would drive my garbage to the dump out of principle. Thats the level of scam GFL is. And Im lazy AF. read more

Maybe the worst company I have ever utilized. Have not retrieved my garbage can three of the last 4 weeks. Extremely long wait times for customer service who then lie to you and tell you that the replacement truck is in your neighborhood and will retrieve your garbage bin. I don't know how they stay in business and actually feel sorry for their employees. read more

This company is responsible for the dumpster and trash pick up at Pinecone Harbor condominiums Hampton, Virginia. We have had a contract with them for over four years. We are a private property and have two dumpsters with this company. They are always late picking up the trash and the dumpsters are in horrible shape. One of the dumpsters has not had a top on it in over two years. Our management company has continue to ask them to replace the Garbage dumpster but they won't. The trash dumpster now has rodents inside of the garbage cans. I am planning to call the city and file a complaint if you are thinking about hiring this company do not do so. They have a terrible rating everywhere. I have enclose photos where we have rodent feces I won't be going to the local news company to have them to come out to see how awful this is and just to let you know the property I live on is absolutely beautiful. It's a waterfront property. We have never had problems before this company came along read more

GFL Environmental - Junk Removal & Hauling Near Me - Fredericksburg, Virginia

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I have the pleasure of working with Casey Leitch servicing HOA's I assist in managing. Her customer service, attention to detail, timeliness & phenomenal approach to every concern we've had has been outstanding. Working with Casey makes my job extremely smooth and allows us to provide services to our homeowners that we can depend on. Thank you! read more

I was driving from Norfolk to Newtown Rd and the driver of a GFL truck # 353170 pulled out from the shoulder into moving traffic in front of me. Then he cut me off at the exit by changing lanes then changing back at the last minute. Unsafe driving-I will never use this company. If they can't be safe on the road, I'm sure they aren't doing much better off the road. read more

GFL is the worst; hence the reason I switched companies. I've been waiting for nearly 3 weeks to have my trash and recycle bins picked up and that's after giving them nearly a month's advance notice I was cancelling my service. I would drop them off to GFL myself but they won't give me an address of where to take them. read more

Missed services often, and was told many times that it would be tomorrow over and over. Call, text, and email sales person and local office and it could take over a week to get a reply. Billing more than what was quoted, a lot of extra fees that were not discussed. I see now why they have a 1 star rating. read more

Taking money while denying us service is nothing less than fraud. We had one snow day last week (Monday) and GFL Environmental refused to pick up garbage in the Hidden Lakes community later in the week. Instead, they told us they would pick up our garbage the following Monday, allowing overflow since we all had two weeks of garbage by then. They didn't keep that promise either -- nobody came this Monday either. I called and after 15 minutes on hold, the lady assured me they would pick up our garbage by 7pm yesterday. I've been through this before with them, and sure enough, nobody came last night or all morning. This company simply does not care about reliable service. We are now left with two weeks of garbage, much of it piled on top of cans which leaves us vulnerable to bears. They keep taking our money while not giving us service. Boo. Hiss. read more

These people are CROOKS. DO NOT USE THEM! My friend canceled her trash service in April and they were still charging her credit card one month later. After numerous phone calls, the matter is still not resolved. Just canceling their service does not prevent them from still charging you each month. read more

Simply the worst garbage pickup company. After eight phone calls to get my garbage picked up, no apology no garbage picked up. Customer service staff pleasant but ineffective. Would not recommend this company read more

Trash service is good enough unless there's a holiday or weather and then we have to wait another week Which can be tough when the can is already full. The biggest issue is the incompetence of the office/billing staff. I was paying via electronic transfer, but they kept screwing that up so I switched to old fashioned checks. Surprise. They can't process those in time either. I have proof that the check cleared and I still get bills every other month saying I am overdue. Will just start going to the dump. read more

They smashed our garage with the garbage can pickup arm. This is one of multiple broken objects in our community They take no responsibility. Stay far away from this company. You sign a contract and pay them a handsome fee to pickup your garbage, THEY DO NOT CARE ABOUT YOUR PROPERTY and will do whatever they please. read more

Terrible rude drivers!! I was in the Sheetz parking lot and encountered one of their drivers. Not being able to read his mind or know which direction he was going, I backed up and waited. He backed up, so I backed up even further but was not willing to back all the way out of the parking lot. He put his truck in reverse and slammed on the gas and narrowly missed my car by about 2 inches. He got out and started slamming the gate and acting aggressive. My husband is a truck driver and when he needs people to move he gets out of his truck and politely and professionally talks to them. He does not drive aggressively and act in a dangerous manner. read more

Do not sign up for residential waste removal. They do not come on schedule and lie about coming to get it after you call. I'm certain their drivers knocked over my can and let the trash run up and down the street. Find another service; this one is a complete waste of time. read more

Absolute racket. Price has increased year over year and is now $43 (up from $19 when before Shifflet sold to them) for two trash cans and a recycling can. Called today to cancel the second can and they wanted to charge $25 to pick it up. Would even charge us if we dropped it off to them! Decided enough is enough and cancelled the service altogether and we're being charged $50 to pick up the cans. I can't help but laugh. We're looking for another service in the 22406 zip code area cause GFL is a joke of a business. If we can't find a service, we'll take our trash to the landfill ourselves. read more

We've been forced to use GFL as there is no competition. They frequently fail to serve and last week I spoke with them about not picking up on Tuesday, Wednesday, Thursday, and Friday and they just don't care. Trash is out on the curb from last week. If you have a choice, use a different company. If you can't get another company but you're able to go to the dump then do that. This company will not care if your trash bins are full. read more

This is the most unprofessional trash company I have ever dealt with in my life. Their rates continuously go up. Service sucks. DO NOT go with them, they are trying to become a monopoly. Customer service is garbage. Don't waste your time or your hard earned money read more

Each week we are being skipped for trash pick up because they don't like the tightness of our cul-de-sac. The town of Rolesville should consider finding a new servicer. We had our trash picked up regularly with out an issue for years and suddenly the have decided our front yard does not have enough space and we are being skipped almost every week! We have worked with the management and they seem to have no control over what their employees are doing. read more

Cancelled GFL service by mail and messages on their website. Still billing us. Had to cancel credit card at bank to get them to stop. Bad deal! DO NOT USE THEM! read more

I wish there was a zero star option. this company needs to be reported. As others have said HORRIBLE customer service. I canceled my services paid for months of no services done-endless calls to cancel and have them pick up trash cans. paid my balance to zero more than once had to keep requesting a cancelation on wrvices they hadnt done for MONTHS. was sent to collections long after they finally collected their cans for a debt I didnt owe. HOURS on the phone with borrible customer service to get it sorted put. An Efraine was aweful and would not give me my confirmation number of payment. had to get it from a different branch who then helped me sort it out and comfirmed my balance had paid months ago. Absolute WORST company watch out! read more

terrible company - fails to pick up during scheduled times as promised but continued to bill for non-service - failed to pick up contrainers for two weeks when ended service and said would charge me $75 if I didn't continue to leave unretrieved container out for them to pickup after a third week - cautionary tale about using this company - don'! read more

It's been three weeks and no trash pickup. I called their customer service number and the woman is prickly and unfriendly. I tried going through their email but the first reply took 48 hours and it was end of day Friday, so the next email wasn't until Monday. I assume my one email a day will show up later today. Today, I saw their truck come down my street and grab my neighbor's trash and ignore mine. I immediately called and was told by the same unfriendly woman that there was nothing they could do until tomorrow because it wasn't a "miss" yet. But she couldn't do anything about the other two misses either. We frustrated each other and the entire time I felt like she truly didn't give a single fig about the situation. read more

i'd give it a zero if I could. The previous trash company was great. We have the older companies trash cans and they are quite beat up- Called about that without a resolution. I have called several times over the last three months- my trash has just not been picked up.. They offer zero accountability. They won't pick it up. We had it sitting out there in the summer in the heat, we had the wind and storms and they didn't come to p/u and trash was all over. Customer Service tried to blame it on an issue with the billing. No resolution, wants to charge to pick up the cans after canceling. Not to mention they won't pick up anything that isn't in a can. constant issues terrible customer service, and careless pick up service read more

Worst customer service ever! We are lucky if they pick up our trash every other week when we pay for it to be picked up every week. Plus every time we get a bill our rates get hiked up. When you report a missed pick up they still will not pick it up. I have 3 weeks of trash out now because they won't pick it up. read more

Cancelled service by mail, then by 45 minute hold on phone since I received next bill Next day a trash can was dumped on my front lawn. I cancelled right!!!!!! Another 15 minutes on hold to find out what the office is doing. How can you confuse pickup/cancel with drop off new can?????? My advise Run do not walk away from GFL Choice Services are 50% cheaper for the same service. This type of service may work in Canada but not here! read more

Terrible service. Do not use! Their website and customer portal is the most outdated website I've tried to navigate in at least a decade. Sometimes they just skip my house and don't offer any resolution other than telling me to wait until next week. Requested a refund for not collecting as scheduled... $0.93 refund tentatively offered out of a monthly bill of $99.75! But I need to wait and see if a supervisor is willing to approve those 93 pennies which the rep on the phone made clear was solely within the supervisor's discretion to approve, or not appprove. Horrendous customer service!! read more

Get them if you love being ripped off with all the fine prints on the contract. Just not good friendly people