they like to break our trash cans and not replace them and they also sling trash all over the place or leave the trash can in the road . The ones who pick our trash up anyways . they are careless and messy. read more

Horrible service! I rather think service is not the business GFL is shooting for. weeks and weeks go by without trash pickup. When we called we were told they outsource now and will put in a ticket. No resolution and they actually told my wife , it's not their problem. One lady told her to take it up with Red Oak Sanitation. Very frustrating to say the least. Our service for trash pickup is with GFL. Do Not hire this company. read more

agree with comments. they are a now show. they hit our mailbox and witnesses told us not them. the machine dropped a bag and they have to circle the cul-de-sac so they saw it but left it on the road. look over your history you will see the rates consistently increase every 6 mos. we are looking for alternatives. Businesses today take money and provide no service. i have started dropping as many services as possible. convenience with good service and steady rates it was worth it. but today's business model constant rate hikes and poor service.. I am going to have to give up convenience and save my money. read more

They just passed up our street and then are rude and condescending when you call. No response to my email so I called. They had my email They just dont care for customer service basics like informing us They got our communication or giving a status and when I did call they had no time frame but in summary they said they would show up when they show up. I hate this company. read more

Zero stars my bbill went from​ under a hundred a month to almost $400 month, they prey on customers that take it forgranted they wont be gouged. When i realized what was going on and tried to cancel my sevice it took 6 months to terminate. Do not do business with these crooks. read more

The online website is poorly designed and leads you in circles. Customer service was somewhat helpful while everything was GFL. The merger with Priority is a horrible mess. Good luck trying to get anything accomplished as both Priority and GFL transfer you to the other company and blame the other company. Price is fair, but at this point I am considering burning my trash in the city because of my terrible experience with both GFL and Priority. My recommendation to fix this would be a complete redesign of the website (hire a webpage designer, not someone that learned 90's office) and hire more customer support. Its impossible to get anything accomplished with (what feels like) one person on the phone and short customer support hours. As for the actual service of picking up trash, they do well. But the other aspects cannot be overlooked. read more

They haven't picked up the large items that have been piling up for well over a month now. Multiple calls have been made and still trash sitting there. read more

GFL Environmental - Trash sitting for weeks after multiple phone calls made to GFL - Hazardous Waste Disposal Near Me - Southfield, Michigan

Lazy trash guys that go out of their way to take anything large out if the dumpsters. In some cases just ignoring the dumpster altogether.

My husband and I moved. We had alot of cardboard boxes. We broke the boxes down, neatly stacked them along w Styrofoam at the road side. Our bin which was over full plus one extra was emptied, the neatly stacked cardboard was left due to laziness. We called. Oh the truck may have been full and yah they don't have to bend over to pick up cardboard. They bent over for the Styrofoam. Lazy poor integrity young folks is what I saw. And the young lady on the phone just made excuses read more

Their drivers are the rudest group of people in our area. They purposely make you swerve out of the way just to be jerks. They run over your grass and toss your recycling bins everywhere. Terrible service, wouldn't hire them to pick-up dog poo. read more

Horrible , horrible company. they duped me into a 5 year contract. Very sneaky. Then when you try to call a saleperson, they never return your call. Its a real trap. Why would the sales rep call you back anyway. Your stuck with their lousy service and high prices for 5 years? Why would anyone voluntarily sign a 5 year contract if they were tricked into it? It allows them to keep their prices high while having to answer to customer calls. Dont use these crooks. The cost to get out of the contract is equally as crooked. read more

The Wilmington, NC branch specifically a female office worker, was insensitive and told my father after losing his wife unexpectedly, that she needed a death certificate and should have been made aware. My mom passed away just about a month ago and as we are finding ways to cut expenses, we found a new garbage company. To make my father feel like he is in the wrong, to be spoken to the way you spoke to him is simply unacceptable. The last thing you need to think about when losing a loved one is, "let me call my garbage company to get the name switched over" and send a death certificate? Are you kidding me? You are insensitive and handled this matter with lack of compassion, you were out of line being so insensitive. What a disgusting person you are, you should be ashamed of yourself for handling a customer the way you did. I will never use GFL in Wilmington, NC, ever. read more

If I could give negative stars I would!! We have used GFL for 5 years now, the first 4 years where outstanding, but for the past year they have seriously dropped the ball. The only way I can get them to actually pick up my trash is to call or email and report that my trash pick up was missed. This has been ongoing for Quite some time now. Today, " Friday ", which is my scheduled day for pickup, and again they completely missed my house. It's starting to become right ridiculous I have to call or email to have my garbage picked up. Why do I pay you for trash removal if I have to call to complain and remind you to pick my trash up. If you have options for trash pickup where you live, I recommend "NOT" choosing GFL, because apparently they only pickup your trash when you call or email to remind them. read more

Avoid this company if possible. Horrible service, Horrible customer relations if you can actually contact a human to talk to. I found a local business to provide the same service for half the price. read more

I've been with gfl for 6 years. Customer service is decent. Only problem is trying to get a hold of them. Price is okay. They started me at a low rate but it increased over the years. I'm paying about 50% higher than what I did 6 years ago. I'm scheduled for biweekly pick ups. They missed maybe 2 pick ups through out the 6 years, I manage to call customer service and they did pick up the next day. My location is around Toronto. I'm satisfied with their service. I'm suprise they have 1.2 star review on yelp and no Google listing. I never thought about giving them a review until super save group came to my shop and offered me a better price. But the gfl sales rep advise me to look up super save Google reviews and so I did. I'm glad I didn't sign up with super save group. Though after I went to look up gfl review. And to my surprise, their reviews aren't much better lol. But from personal experience, I'm happy with my current service so I will be staying with gfl. read more

This company is horrible. They didn't pick up my trash when I called they said they had unforeseen circumstances so would puck up the trash the next week. They had no idea what the unforeseen circumstances were however. I asked to speak to a supervisor but Julie was not available. I called again the next 2 days Julia never came to work. The following week the trash wasn't pucked up again. I called the office a message said they were closed due to weather. Although other companies in town picked up trash and the office was closed. When I asked to have my service discontinued they said they would not refund my money I had paid 3 months in advance. Horrible company they want your money but won't do their job. read more

***If you are looking for a waste removal service in Whitmore Lake, I recommend going with Duncan Disposal*** Last year I moved to Whitmore Lake and immediately signed up for services with GFL. I paid for a full year of recycling, trash removal, and yard waste pickup. My yard waste was never picked up on time, and the only times that it was picked up (albeit late) was because I called and suffered hours on hold with customer service to address the issue. Now that I've waited out the year I paid for, I called and canceled my service with GFL and requested a refund for the yard waste service I didn't receive. I was told the bins would be picked up and a check would be mailed to my address. Instead, the bins are still sitting there, and after additional hours of trying to contact someone at GFL, my check has apparently gone through escheatment and has not been sent directly to me. It is unclear when I will receive my refund, when the horrible green bins will be removed from my driveway, and when I will ever get through to someone with a clue in customer service. GFL, do better. The lack of care and communication from your customer service team is appalling. And if the call volume is really so bad that it requires keeping customers on hold for more than an hour, that should tell you a lot about your company. At least hire more people to manage the phones while you work on ironing out the other million problems with your service. read more

GFL took over for G+O in Peoria Heights, they didn't pick up 1/2 of what G+O took before. Terrible service when they said nothing would change read more

When I changed providers earlier this year I called to cancel service to avoid any billing issues. I was told that I was up to date and everything would be taken care of by my sales rep. 3 months later received a bill for services and when I called I was told that it would be taken care of and I would hear back from a sales rep. I never heard back but received another bill in the mail. When I called again I was told that I would receive a callback which didn't come. Now they want to send it to collections. When I called they told me there was no record of communications other than the cancelation. I would avoid them as they lack the basic customer service abilities needed. read more

These men took everything. My husband actually ran out to thank them one day. Hard workers! Sure they were a little late some days but truly appreciate their hard work! read more

GFL used to be reliable but the last several months, they have missed our pick up - 3 times. I have notified them via their online service request this week twice. No response to either request and I've tried to call their customer support phone line, but after waiting on hold for over 30 minutes twice with no one answering, I've given up since I have a job. Our HOA requires garbage cans to be brought in so with 2 very full bins, I will just bring them back to my house and put them out next week hoping they pick them up. Leaving full garbage cans is a safety hazard because people think you are not home which increases the risk of a break in, I will not be paying my GFL bill and will be requesting that our HOA change vendors given I cannot do that on my on since the service is contracted through our HOA. I understand they are being bought out by another company so I guess they don't honor their service commitments any longer. read more

Do not use this company! Worst customer service ever! If you're in the Sharpsburg, GA area, use Pollard! They care about their customers!

The garbage man pass my house and when he does pickup he leaves our trash bin on the other side of my road, which is no my property

Unfortunately my issue seems to be not just an isolated incident but seems to be common bad customer service. Received a bill dated 7/22/24 for $17.27, called to make payment and was told my bins would be picked up on mon and my services cancelled and in order to ensure my services i'd need to pay 2 payments in advance as well as another $30 for them to drop off bins again. Nowhere on my bill/statement does it say its past due, or that this would be occuring. When I questioned the customer service representative she said to "read the back of my bill of which i did and it says nothing of these "policies" I think they apparently do as they please, make up policies and just want you to pay above and beyond. Super disappointed and will be discontinuing my services and will look for alternative options. read more

Three times they have not picked up all trash that I neatly placed in two carts . I'm considering going to a new company.

For the last three weeks my garbage has not been picked up. For the first two weeks, with the holidays, I happily assumed I was late or missed the right day. No problem, but in the end I just left the garbage on the curb for the next week. Then it was not picked up this week. For the first time ever I called, explained, and asked for this to be fixed. I received a fairly quick text response from an obviously annoyed supervisor stating that they had no obligation to pick up "late set items". I agree, but my garbage has been sitting there for a week. There is no way to respond to the comment, so I called again. No useful support offered, no resolution. I pointed out that I never complain .... hence it felt like I was being called a liar. Made no difference - they were unable to resolve. Left a very bad taste. Generally they have picked up well, but when I am treated poorly the one time I call, it ruins the overall experience. read more

Not a great company to do business with will automatically renew your contract even with cancellation. The absolute worst. And will not pick up trash hard to get anyone on the phone read more

Tried calling to resolve a billing issue. Called 5 times and waited on hold almost two hours. Still haven't spoken with anyone. Tried emailing on their website. That functionality is broken. Really just angry and annoyed at this point. read more

This place is absolutely horrible. No customer service. Made a payment over the phone and I purposly over paid so I was covered the whole year... they couldn't even get the total right and only charged me the one payment. Now I get a late charge and my trash isnt picked up. absolutely stay away from this company if at all possible!!! read more

I don't get this company they say they come every friday to pick our trash, but it seems it's every 2 weeks on a Friday. like cmon you guys not coming at the exact time makes trash go everywhere in our neighborhood, but when you do you can even pick up the trash that's on the floor like are you guys that lazy that you can't do your job right. it infuriates me and probably others. do better cause you guys are bad are company and I'm going to take this to the higher ups. and I have pictures and evidence to support my claim let's see how this goes in the future. read more

I live on a cul-de-sac. On garbage days GFL environmental sends the one man truck to pick up the trash or recyclables. This truck is extremely to large to go around the cul-de-sac. When the driver tries to force the truck it damages the grass and curb on the cul-de-sac. We the people that live around the cul-de-sac constantly buy sod. I have called them several times, no one answers the phone. It seems like the driver would say something to a supervisor about the truck being to large, but I guess not because the large truck keep coming. read more

Superior Township awarded our community contract to GFL moving away from Republic Waste Services, touting that it saves us money and better service. Well, you get what you pay for...have had ongoing issues since it all started in Oct 2022 with missed pickups, 1/2 of recycling pickups last year and 3 out of 5 missed recycling this year already, and then when I do report it am told I am on the pick up list and it will be sometime before my next scheduled service. In the mean time what am I supposed to do with the garbage and recycling piling up in the house, not to mention when the bins get blown over and dump stuff all over the road and ditch? The bins are at the end of a 100 yard driveway. Republic was reliable and responsive, GFL has a long way to go to get to a better review rating. read more

I don't often leave bad reviews of companies, but after the sixth time this year of my trash not being picked up (it's only February) I've had enough. They don't just pick it up the next day, instead they just tell us to put two weeks of trash out the next week. Our bin is full after one week and we have to pile it in our garage until our garbage day the next week so the racoons and stray cats don't get to it. When we call to complain they use "weather" or "the driver is just running late". But 4/6 times it's hasn't even been snowing and today our road is completely clear. They've never offered a discount on our bill even if we've asked. But God forbid we pay our bill a day late and they wouldn't pick it up that week. If the weather is severe I can understand that, but a majority of the time it's just a lame excuse for them not providing the service we pay for. If you have other options in your area for trash service I recommend going elsewhere! read more

No service for 4 out of 5 weeks. I call weekly, the reps are reasonably courteous and promise follow-up. One on-time pickup the very first week they took over and then things fell apart. Follow-up happened once so I now have 4 weeks of accumulated garbage--two crammed into the dumpster and two in my garage. On the last call, the rep tried to tell me maybe pickup just hadn't happened yet, but I told her my next door neighbor's dumpster was empty and mine (about 20 yards further down the street--visible from the neighbor's dumpster) was still there. She then said it looked like maybe my information "didn't come over correctly." I had a year's worth of successful trash collection before they took over and am a VERY unhappy customer. Allegedly someone will pick up the trash at some time but no details. All of this while paying much more for the service. read more

Unreliable! Garbage and recycling sits out for days after scheduled pickup. Our neighborhood's scheduled pickup is Monday, and today is Friday. The cans are still out there. We have made multiple calls and gotten multiple excuses. Awful. Is zero stars an option? read more

Absolutely WORST company ever. They took (stole) my recycling bin due to a mistake on their part. No replacement (as promised) after waiting two weeks. My recycling is piled up, with no way to have it collected. For trash pickup, they throw around the cans as if they were rubber. Broke mine. Customer service is useless - if you can get anyone, that is. AVOID at all cost. read more

Do not use this company! they have been bought out by another company and my trash has been left at the road for 3 weeks! I have made multiple calls, and still the trash remains on the road. this is totally unacceptable, there should be a law against this. The trash has been decomposing and full of maggot! It's just so disgusting, I don't know how much longer it can wait. I plan to make a report to BBB. read more

I've had my trash missed several times, the rates have increased substantially and I just found out my neighbor pays less than I do. When contacting them about the reason I've been missed, they could care less. No offer to reimburse any of the amount I pay for the inconvenience they cause. Finally when canceling, they can only cancel at the end of the month. The service is ridiculous. They really don't care about how they treat you. Would give 0 stars if I could. read more

Recently our city switched from Waste Management to GFL. Can't sign up through the website. City directed me to call to sign up for curbside recycling. What a joke!!! twice disconnected. third time now calling and I've been on hold for 20 minutes? all this to sign up, can't imagine the nightmare I will have if there's a problem. Second thought I will just save me $14.66 a month and throw my recycling in the garbage.. sorry landfill and environment, GFL SUCKS!!! read more

Terrible customer service. Every week we are never sure if our yardwaste would be picked up. They would say "we will credit your account" for the missed dates and never do. This company bought out Redcreek and ever since it has been a horrendous company. read more