My first nursing job was at Villa Mesa and this was awhile ago. These nurses are the most caring I…read moreknow in the area. My 94 year old aunt was having a painful transition and they took her with hospice (Cambridge). I was there for the few days and she was clean, dry and comfortable. Her room was peaceful and the nurses would come by to check on her and me often. One thing that's different here is the staff. They are staff that is invested and have spent awhile with Villa Mesa, this should be a continued goal of the management's part--there are residence that look better than many years ago from the last time I saw them when my employment ended and that is a huge testimony and the way it should be. The residence at Villa Mesa are thriving and well cared for. And even in a transitional period, my aunt was treated so well and so was I. Thank You all. Also, it really is the cleanest place too. Take it from another nurse who has instructed all around the Inland Empire, this place is a good, safe place and it's clean and their nurses are smart. All of these important requirements are hard to find but I am so fortunate to have found them during my Aunts stay. Thank You All, Bless your hearts.

Staff one of the worst. Food F Staff F Doctor refused to…read moresee ps patents F-. Social Worker D. PYSICAL.THERPY A Driver A facility F--- I would not send anyone there. Where at now A

This is an old review, but I had to stay here back in June 2020 and the staff was amazing. They…read morereally became your family. I'd highly recommend this facility if you have an opportunity to go there or send a loved one too. The nurses that I will always remember were Blandina Reina and cherry. Thank you for looking after me in one of my darkest hours.

My husband came to this rehab in September of last year from a stroke recovery and I knew from my…read moregut that this place was unsafe, in the beginning we had to remind them to change certain things to the point our family was scared, my husband went to the er every two months with sepsis and pneumonia and UTI infections he would always be sick. The people in this rehab do not care for these patients at all . My husband also took out his catheter and he tried to escape, he wasn't supervised during this they found him on the floor. he'd always be drugged up but always tried finding a way to communicate so one day my daughter and I visited him and we were just about to leave and once we were saying going to say bye my husband was begging me to take him out of this place and to help him but I thought in my head that he just was tired of being in this rehab. I got sick and tired of him going back in forth to the rehab to the er room, so I do home care and I became his care giver, I had this guest room in my house and made it his own room and ever since he's been home he hasn't got sick and moves and talks more than he did at the rehab. Two days ago we put my husband on the wheelchair and my daughter was talking to him and my husband said when he went to this rehab people would be hitting him in the private area and my husband would try to defend himself but he was scared and drugged when they did that, he told us that a girl would hit him in the private area. Finally when he gets out of these medications and once my husband talks better we're finding out who hit my husband and suing this rehabilitation. I do not recommend this place at all 0/10 The nurses you meet might be nice but they do not care. This is my husband now.

This rehab facility is horrible. It is not rehab at all. My mother became sick within this…read morefacility because of their poor care. My mother was sent here to strengthen the bacteria balance in her gut. She was forced to wear a diaper and was not permitted to use the toilet, and she is not incontinent. She would tell them I have to go to the bathroom and they'd say well then go in the diaper and I'll come right back and change you, and they wouldn't be back for hours leaving her to sit in her own waste. The food she was served was so bad sometimes she did not know what she was eating, but she had to eat because she was so hungry. I sent her food from Instacart so that she would have some healthy food to eat in her room. They would limit her water so that she would not urinate which resulted in delirium. She called me in the middle night and her mouth was so dry. I could hear her lips sticking together because they were refusing to give her water. They ignore the call lights. They would leave her in her poopy diaper for hours at a time, causing her to get UTIs. The delirium that she acquired at this place from their inadequate care was so bad that my California family thought that she was in her end times and was going to leave her there. When I called the office and kindly asked them to change her diaper for three hours to change one diaper, they hung up on me. I heard the nurses with unkind angry yelling tones yelling at my mother while I was on the phone and they did not know the phone was open. I texted the management of the facility trying to get my mother help and 90% of the time they ignored me. When company is there or they know the phone is open they are not hostile but as soon as there's no one around, they are. I've already called Ombudsman's to check out this facility. It should not exist; It is that bad. I drove 1800 miles to rescue my mom from this facility two weeks ago. The emotional abuse is one of the hardest hurdles to help her over. Do not take any loved ones to this facility. I will be reporting them to anyone who will listen. My son sent this up accurately when he said "that facility is nothing more than a pound for old people."

Would never send a loved one there. beyond the lies and staffing shortages and bad experiencesread more

I couldn't be happier with the care my loved one received here. He is 85 and has dementia, and…read morehaving a sitter provided when I couldn't be there gave me tremendous peace of mind. I visited five skilled nursing facilities in the area before choosing this one, and I'm very glad I did. Victor gave us a tour of the facility and was extremely knowledgeable, answering all of our questions and making us feel confident in our decision. Prima was an absolute godsend. She was always available by text whenever I needed help reaching my loved one, had questions for the nursing staff, or needed updates when I couldn't be there. She also helped coordinate his discharge, which required extra planning since he lives in a memory care facility and paperwork was needed from multiple doctors. She made sure everything was completed on time and without added stress. Victor and Prima are truly outstanding employees and a tremendous asset to this facility. I would not hesitate to use this facility again if the need arises

Absolutely disgusted how they send me a generic message on yelp and to other people who have lost a…read moreloved one. DISGUSTING! NOT HUMAN AT ALL! What am I going to call for? To relive this?? This shows you how they do not care.

This company was one of the most incompetent businesses I have ever had to deal with! Trying to get…read morea schedule of both physical and occupational therapists was a joke! My husband finally got one physical therapist to actually come out for 3 times in a row. The occupational therapists would schedule an appointment but then cancel on the day and this was a month from when he got home. He was due 6 visits and he received 2 then they just sent out a review nurse, who said he didn't need them any more! Talking with the coordinator was a joke because either he was non responsive to my calls or just not there. In other words don't use this service if you want your loved one needs in-home help!!

My mom suffered a severe stroke and has been under Superior Home Health since November 14, 2026…read more Considering that Sweden left my mom without a nurse to settle her in the home on our very first day of service with them, I shouldn't have been surprised that their assistance would be lacking and uncaring. Jaja (the care coordinator) delayed what should have been a routine urinalysis by twenty days. Her behavior was unprofessional, unpleasant and uncaring 100%. I asked for her supervisor Josie to call me which never happened. Today I finally got to speak with Ena, the Director of Medical Care only to be "redirected " to another home health agency. Again, 100% unprofessional behavior. If the director of medical care penalizes a patient for advocating for her well being and health, imagine how the rest of the staff behave. I asked to speak with Ulysses (the director of this agency) and I was not able to do so. I would never recommend this agency and if I could give them zero stars I would. But that's not an option.

I booked with Personal Care Transportation for my husband who's in a rigid frame wheelchair. These…read moregentlemen were so professional and on time each time. There are so many safety precautions too, I was confident my husband was getting to his destination safely. Communication was on point and there were easy online payments. Thank you for your amazing service and professionalism. Whenever I need NEMT, I'll be calling back!

Chris and his team are reliable, flexible, professional, and caring - all the qualities I was…read morelooking for to help me provide my sister with the transportation she needs for her medical treatments. Because she is dealing with constant pain, she is unable to use other transportation options that would result in multiple stops - this personalized service to and from her appointments is exactly what we needed and I highly recommend them.

I have been a resident here for 4 years. The current Administrator Wendy is doing an exceptional…read morejob and has made significant changes to improve the facility and resident care. We are lucky to have her.

PLEASE READ IF YOU ARE CONSIDERING THIS FACILITY…read more This place is horrible! If I could give ZERO stars I would They do not care about the residents.. all they care about is getting they're outrageous rent paid.. you would think for the amount they charge they would take better care of their residents.. my father was here after he had a stroke when my daughter was 2 months old.. my dad told me they were annoyed with him because he makes messes. They would call me if my dad fell, but they failed to notify me when he passed away... all I got was a voicemail from the coroners office.. and they said "as you know..." meaning I should have been notified first! Also my dad ALWAYS wore a silver ring.. when I picked up his belongings it wasn't in the bag and I received a statement from the mortuary that they picked him up with no jewelry so be careful they steal money and jewelry DO NOT HAVE YOUR LOVED ONES COME TO THIS INHUMANE DISGRACE OF A FACILITY

I don't know how reviews are more than one star for this agency. The people sent were very…read moreunfamiliar with senior care, feel asleep, on their phones, and not in the right field.It was a nightmare. Now working with another agency validated my thoughts of this one and I should have left sooner. The office staff were rude along with the manager.

When the time came to get my mom some help, I was very nervous about how she would handle it. I…read morefound Right at Home through A Place for Mom, and from my first interaction with their coordinator, I began to feel more at ease. She took the time to learn about my mom, her interests, and her needs. She matched my mom with a caregiver who was exactly who my mom needed. It has been nearly 8 months now, and the office staff has been responsive and helpful in navigating insurance and billing, scheduling and care, all with professionalism and good cheer. My mom's caregiver is invaluable to us all. My family is doing better because of Right at Home. And my mom's outlook has improved through the support and company of this wonderful caregiver.