Had a flood in our basement and needed new flooring. T at Carpet One in Sandy gave us an amazing price (we got several bids to compare) and had one of the best installers complete the job! Never been so happy with a home repair! read more

Giant Carpet One Floor & Home - New floor! - Carpeting Near Me - Sandy, Utah

Great experience all around. Set up in advance after getting a better price than any of the big box stores. Called them about 10 days before to schedule. The team was on time, finished the job in one day and did a great job cleaning up and putting things back. Fantastic experience and completely worth the money. read more

I've used them twice, but this was over the course of the last 15 years and both services were like 12 years apart, so it's hard to say. What I do remember about the first time was that I shopped and price checked a lot of carpet people (and I mean, like, a lot) and these guys were consistently better on all fronts. So, when I had to get new carpet in a new place more recently, I decided to forgo all the shopping and just go with them again. If it ain't broke, as they say. Go home with who brung ya, as they say. I just needed carpet on one level, and it was a pretty straightforward job. Once again I found their selection to be pretty wide and they were able to arrange installers somewhat quickly. While the installers weren't as gentle this time (there was a lot of rubbing on the new and freshly painted floorboards, the carpet is tight, and well laid. I wish they had cleaned up a little better before they left, but I did eventually get it all vacuumed and squared away. I was much more enamored the first time around, but I didn't have an awful experience more recently. I may go shop again just to see what the Yelpers are saying should I need carpet in the future, but they were competent and fairly priced so I don't have major complaints. read more

first, its dirty, messy, ceiling caving in, hot, 2 employees were dirty, unshaven, messy and just came from the gym in old, baggy gym clothes. Not professional at all. Not even in khaki pants and shirt. No name tag, nothing. We didn't even know they were employees. Selection of flooring was OK but they didn't even offer to show us options. Try another location but not here. Ask for Scott in the salt lake city store location, he's amazing read more

Poor service, low value, bad experience overall. Ordered two carpets to be bound as area rugs. They charged me full price up front and said it would take 2-3 weeks. After 3 weeks nothing. I called and they couldn't get their binder to respond for several days. No news on my order. Then they said they would "try to have it done" in another week. Another week goes by, and no news. I have to keep bugging them about my order.They still can't get binder to return their messages. Asked if they could give me compensation or discount for extra time and delayed furniture delivery due to their unexplained delays. They never responded, never apologized and did not acknowledge that this is very poor service. Nearly 6 weeks later I don't have my order and don't know when or if I will. I will not shop there again. read more

Nickel and dime scheme and low effort. I went in to look at carpet and LVP. I went to 3 other competitors and they all lent me samples for free. The sales guy here wanted to charge me $25 per sample (said it was the carpet manufacturer doing it, not them). They were also the only company that charged me to come do a quote ($75). I asked for an itemized quote with addable/removable options (remember, I paid for this quote). All the other companies sent me professional quotes in PDF form or similar (not paid). These guys sent me a lame email with some basic pricing in the body of the email (no attachment or link), no measurement info, not itemized with options as they'd promised. I asked the sales guys for a little more info and he straight up ghosted me. Keep in mind, this was around a $10,000 job. Needless to say, they did not earn my business but they still managed to wriggle some change out of me. Avoid! read more

We had an awesome experience with Chris and his install team. They made the hassle of having to move all of our furniture entirely worth it. We recarpeted our entire house, and from start to finish they made it a wonderful experience. With Chris' expert advice he helped us choose the right carpet and pad for our needs. Their pricing was on par with other companies we talked with, but he was invested in helping us make the best decision for what we wanted to do. His team who did the install seemed to be a father son duo and they were likewise amazing. Courteous, fast, but with extreme attention to detail. I was shocked they were able to complete the job in one day. You can't see a single seam in the entire house! Not kidding! And we were looking for them! If you're in the market for Carpet, don't hesitate to work with Chris! All in all an easy, awesome experience. read more

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Three things are good about this business and that's why I give it three stars. The prices, the gentlemen who helped us (jordan and T), and the install. The problems we faced were poor customer service when calling in and poor communication with the sales person. The carpets we picked were not in-stock, but that's not the issue. The issue was the coworkers can't see each other's price quotes, thus we the customers receive poor or inaccurate information. The installer was pleasant and was quick. The carpet we eventually chose came under the competitors by $100. The install, once the carpet we settled on was confirmed as in stock, was scheduled for the same week as our Purchase. Overall, I cannot recommend this business for its customer service or inventory selection. But the price is certainly the lowest in town. read more

Bought laminate and carpet from 'T', and he was a great help. Liked how he could tell us off the bat how much everything would run us, installation and all. In the end we weren't charged a cent more than the estimate and he let us break up our payment into two over a period of days so we could clear it off our card easily. The carpet team showed up as promised. The cheaper carpet we purchased in the end was about as nice as the good carpeted rooms due to really nice padding. The installers even made sure the stairs were carpeted how I would prefer. The laminate team did a good job too. They were not told about some room details that required special parts in the initial measurement but they ordered them and returned to finish in half a week. Both teams were pretty noisy but very focused on the job and very quick. There are little flaws here and there but nothing anyone other than me will ever notice so really who cares. Will be calling T up again. read more

We ordered a remnant and scheduled installation 3 weeks in advance. We wanted the carpet installed the day before we moved into our new house. As with other reviews I read, they were late. They didn't come until the next day along with the movers. Everything for our living room had to be left in the garage. Then the remnant we told would fit was too short so he had to take it back and go with our second choice. Disappointed with delivery and a little let down that we didn't get what we were expecting. He told us he would give us back $100 for the remnant mix up (that we still haven't received a month later)and even though we bought the carpet when we ordered it, we received a bill for double what we paid. After an un-assuring phone call I'm not confident it's taken care of. 3 stars because because the carpet is nice, and the install is nice just be prepared to wait and save your receipts. read more

Absolutely the most unprofessional experience I've ever had. We used these guys because another company that we have used happily before was two weeks out. Man... what an incredible mistake. I won't bother with the extended version, because it makes me insane to even think of it. Just consider yourself warned and try anywhere else. You should also read the reviews that are not factored (yelp must have a price). read more

I'd give them zero stars if it was an option. The salesman was a jerk! When I went to get a price there was upcharge after upcharge. We tried to say something about it being ridiculous and that we might have to go elsewhere and the guy yanked the flooring away. I've used Carpet one before but they've lost my business! read more

I bought a remnant from these guys a few years back. Recently I wanted to carpet the rest of my basement with something similar so I figured I'd give these guys my business. I called them and told them what I wanted and that I wanted to buy it from them. They flaked on the appointment that they made to measure so I confronted them. They finally made it up to measure and then we never heard another word from them. I thought it was weird that I'd have to beg a company to take my money. I'm looking for a different place to buy from. read more

Buyer beware of a salesperson named Chris. Scroll down and read all the 1 star reviews, most revolve around Chris and his utter lack of professionalism and courtesy towards the customer. I'm not sure how the rest of this company is but I can tell you we dealt with him and he was the most unpleasant salesperson I've ever dealt with. He told my mother in law one thing (multiple times) and then would do or say another. The day before her install (a week late) he called and demanded the balance or he wouldn't come finish the job. Then he blamed her and said he told her (again) and she was wrong. We based moving her into her new place on HIS schedule he told us would happen. Then she had to move in and deal with the carpet coming in at the same time. He actually argued with me (and her, she's over 70!) and came at me...so much for "customer is always right" or at a minimum, decency and customer service. Terrible experience to say the least read more

Bought quality carpet for our downstairs from Carpet One with a 25 year guarantee (whatever that means). Initial installation looked fine. Moved in the furniture and did not really look at the carpet again since we don't frequently use our downstairs. However, when I went down to relight a pilot light, a while later, I noticed several wrinkles in the carpet, in various locations, from the carpet not being stretched properly. I contacted the store I bought it from,explained the situation with the carpet, and that I would like the carpet to be re-stretched. They said they would get back to me. They never did. I contacted the store multiple times over the next five months, each time they said they would get back to me and they never did. After, I went into one of their branches and they referred me to Dean Johnson at their Headquarters. I explained the situation to him and he said that since we did not have the carpets professionally cleaned every two years there was no warranty. I asked why does it need to be cleaned when it is never used. I also pointed out that it was not a question of warranty, but installation. The only help he would give was a list of referrals to carpet layers and then he washed his hands of it all. It looks like a badly thrown rug. Do not recommend as there was no resolution of the problem and they were unwilling to help. read more

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Customer service is awful. We tried taking a couple boxes of flooring back. They told us we could when we bought the flooring. So we dropped the flooring off and Chris was supposed to get back with us. I had to keep nagging for him to return our calls or texts. After 2 months of dealing with this piece of work human. We decide to go get our flooring back. And it wasn't all there. So they wouldn't work with us to get refunded but they're selling our flooring. How does that even make sense? It's obviously still a popular floor. So frustrating and instead of 6 boxes we have 5 in a half. We remold homes and have send countless people to get flooring from Giant Carpet One. I will not do that anymore. Plus tell people if they want flooring from there they'll have to work with them. We're not willing to work with dishonest people. read more

Update: Upon seeing my review and how unhappy we were with our install and how Chris handled the situation, Dean called my husband and was very professional and courteous. He asked my husband to explain what had happened and apologized several times for their shortcomings and the way their salesrep handled this sale, admitting that we should never have been sold that carpet for our basement because it will not work for our layout. He truly wanted to make things right and when we told him we were not interested in ripping the carpet out and undoing all of the work we have done in our basement, he offered to eliminate half of the cost of our carpet to help make things right. We found this to be a fair offer and appreciated his professionalism and kindness. read more

Good carpet and price but terrible customer service. The carpet installers didn't show up multiple times for install which costs me time and money. When I would call to have a bad install fixed or to reschedule the install itself it took weeks to get anyone to respond, even with me showing up to the showroom itself. "T" continued to promise that he would call me right back but I would never hear from him. When I spoke to Dean Johnson who is over everyone his explanation was "that's just the way it is in the construction world" and there is nothing we can do to make this a better experience for you. I would not recommend anyone going to this store unless you are fine with having your time wasted and be blown off . My friend warned me because she had the same experience with them. I wanted to give them the benefit of the doubt but wish I would not have. read more

I bought carpet from Carpet Giant not quite 5 yrs ago, I have already had to it stretched and I now have a big wave of carpet through the living and down the hall. The people at the store when I went to talk to them they said they would send out a person to stretch the carpet, but if I didn't have written proof that I had the carpet cleaned at least every 12 - 18 months they would charge me for the work. I haven't kept all receipts so I don't have the proof, as I live alone and there isn't much traffic I was very unhappy with this response. I will never recommend this carpet and I would try to sway friends and family from using them. The people I dealt with were also very rude and hard to discuss problem with. read more

Our experience with carpet giant has been a complete nightmare! From the moment we attempted to originally purchase carpet to the moment it was very poorly installed there has been one problem after another. It has taken over a year to have the product we paid for installed correctly. The representatives were rude and unprofessional. One told me he would like to punch our contractor in the face. The way the flooring was originally installed voided any warranty that it may have come with. We had damage to our home in addition to an extremely delayed completion date. Ultimately, the company it was unable to install carpeting we had purchased and paid for in its entirety. They canceled our order and returned product with out communicating any of this to us. Now with the holidays just weeks away they suggested we look elsewhere to Purchase carpeting. It has been the worst experience I could have ever imagined. I would not recommend this company to anyone for any product or service. They may have good prices but in the end you truly do get what you paid for. read more

What. A. Nightmare!!! After establishing a trade account with Carpet One in Sandy, UT. to purchase some Paradigm vinyl flooring for my client, I was given a major run around from inexperienced, rude, and ineffective business men. Quotes changed every other day citing one excuse after another. Then, when we had received our 6th (!!!) reluctant bid revisal, I was told that now tax would be tacked on for undisclosed reasons. When the tax amount and reasoning was questioned given our resale eligibility status, I was directed to Dean Johnson (Customer Service Supervisor!!! at Western Wholesale Flooring who supplies this product to Carpet One) to explain the tax increase. He was worse than the young and duplicitous sales rep Barrett VanDyke at Carpet One!!! He ended up berrating me with non sensical tack ons and didn't even try to communicate around my confusion or questioning of both theirs and Carpet One's tax reasoning. He then REFUSED to sell me the product--even at the inflated tax amount and after taking my clients deposit for half of the product. He then had Barrett send me a text stating that the deposit had been refunded (without any of our authorization I might add--umm hello illegal transaction). My guess is that their bid was too low and they then wanted to back out of the deal. They left my customer and myself high and dry after 6 days of negotiating this deal, but not before having me in tears. I will NEVER do business with them again. If you are a retail or wholesale/trade customer, I recommend you run in the opposite direction from Carpet One and Western Wholesale Flooring!!! read more

First time I came in lookin for LVP I was helped by the manager. He was pretty helpful but I wanted to check around a little, told him I'd probably be back later that day (Sat). I had hoped to get the rather small amount I needed that day (would have been nice if he had mentioned everything is downtown and the warehouse closes at noon on Sat). Returned 2 times when some "kid" (can only guess the mgrs. son) was too busy watching videos online to be bothered with helping. I would have given up but the product I liked was good and for a really good price. When I returned to purchase, mgr. and kid were there. An elderly couple came in as I was trying to get someone's attention to place my order. The manager went to help them. All of the sudden some guys come in to pickup rolls of carpet (usual customer or installer?). Both mgr. and kid drop what they're doing and go outside to the guy's vehicle, leaving everyone w/o saying a thing...I left. I found out later that the product I wanted was only carried by the Sandy store (evidently the mgr. is the owner's son and he can do as he pleases...even if it doesn't please customers) Eventually I purchased what I needed for $1.50/sf more (from $2.50 to $4.00), which was worth it. I'll never step foot in this store again. read more

I got my floors installed a year ago and I really like the style of laminate they had. 6 months after having it the liners came loose. I called and had an appt to get it fixed and nobody ever showed up. I called and I was told someone would get back to me and they never did. A month later my puppy chewed up one of the pieces that came off and so then I had to wait another week to get the new part in. Fast forward two more weeks and now she is chewing the carpet. I called again and they say they want to charge me! If my liners would have been fixed on my original appt, I would not have this headache and I would be able to recommend this flooring company to you. read more

We were looking for hard wood flooring in couple of other stores before we came to Carpet One at Sandy, the salesman T was really helpful in finding the wood we wanted. He also helped us find carpet for our stairs. It was delivered and installed as promised. T returns every phone call and Text message promptly and taken care everything. The hard wood installers Kevin and his team under Jared did a good job too. There are couple of flaws that to be fixed. But T told that he will setup a claim for Carpet One customer care for fixing. We are very satisfied with T's service at Carpet One. We were planning to go back to T again after a year for my basement flooring. read more