The amount of choices of items in every aisle is incredible at this store. The store is maintained well and very clean when you enter on the left side there's actually a mini beer garden, which is so adorable. They have all kinds of beers and you could do a pick a six different beer pack to go Many years back when I had shoulder surgery, the cashier actually signed out of the register and assisted me with my packages to the car. This kind of service and friendliness from a food store chain will always be embedded in my heart. read more

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When we moved to the area 14 years ago we thought we died and went to Heaven when we went to Giant. However, we have watched the place slowly rot over the past 14 years. Place is dirty, and customer service is now gone. They are pushing self checkout and before long you will be required to stock shelves before shopping. We drive to Wegmans in Glenn Mills now so we don't have to deal with it. read more

Check your receipts price don t match adds or sale price on sign in store.i was cheated on 6 items out of10 at less of money. The store manager gave me back a refund after 2 trips back to store. I am not a happy 20 year customer after this . read more

We have shopped at Giant for years however, have stopped buying their produce. The quality of their produce has deteriorated to eat it by the end of the day. Bananas rot in 2 days, oranages are dry & tasteless. I even returned a bag of oranges to Giant for a refund. I suggest Giant review their purchasing sources and start buying quality produce to match the high dollar selling price. Remember, consumers are not stupid. read more

First time visit Big parking lot Clean and quiet Very friendly and helpful customer service read more

I guess Giant doesn't like money-they changed their hours to close at 10 pm-so now WALMART will get they last hour of any sales that they would have gotten. We are not even actively in quarantine anymore and the hours have changed AGAIN. Its bad enough you can barely get a parking space at the store (even at off hours) ,due to that new high school being built . Actually, maybe its better that they close at 10 pm ‐at least the chicken at Walmart will be cooked. read more

I don't know if anyone else is having issues with the online pickup service. The last 4 times I put in a order I didn't get all of my groceries that I paid for. This last time I was missing 7 things. You can add another 4 things I caught and sent the them back in the store to fine them because 2 were packages of fried chicken that we are having for dinner. I did call customer service and they did refund me for the items I didn't receive. What a disappointment. read more

I'd love to know why we are suddenly getting ripped off on Coke products. $2 more per 12 pack than even CVS and they're usually more expensive. What gives Giant? read more

I love this store there customer service is very nice and also they have a kid's corner which is awesome that always have a movie playing coloring and books to read for kids also for kids they can get a free healthy fruit Ex: Bannan, Apple, Halo Oranges Very Nice Store read more

One of the best grocery stores ever!! Great food. Clean. Helpful staff. Their deli and meat sections are especially helpful.

I've been patronizing this store for 6 years. The cashiers and customer service are always helpful and friendly. There is never a problem when I question something on my receipt; if I'm due a refund it's promptly given. The store is clean and the food is fresh. I have never had a negative experience---OK, maybe once when I went out a security door near the cafe area that I wasn't supposed to use and set off the fire alarm. :-( read more

I understand social distancing but this store is over the top. The management now has an enter only and exit only door. I watched an obviously disabled customer park in a disabled spot go to the "exit'" door where she was greeted by a giant employee and told she must enter the doors at the other end of the store. This customer complied. I watched her struggle to get to the correct door in unbearable wind. Giant management shows no compassion to the most vulnerable among us. Employees are following management "rules for rules" sakes. How about showing some humanity and bend those rules when necessary! read more

The deli department is unorganized chaos Not enough staff for amount of customers Constantly running to back cooler for meat Number machine doesnt work Very slow moving They better hope another place opens near by Look to revamp the system read more

I've had no problems here in the past but am extremely upset with how rude the customer service woman was to my mother today for simply trying to use a coupon. There is no reason to be nasty and mean to a customer who isn't doing anything wrong. Very disappointing. read more

Store is clean and cashiers are nice, however not an outpouring amount of nice people shopping! Came to shop for my sick mother, would rather shop in my own area than be around such inconsiderate people! You would think Oxford would have nicer folks! I am sure there are, but you won't find them at this Giant! read more

Only one complaint for this and all super markets, if you're going to employ "baggers" you should train them so they don't fill one bag up with all the heavy stuff, bag meat with fresh produce or breads, bag soaps and cleaning supplies with food. Thank you. read more

I have been going to this Giant for the past two years. They have a great selection of fresh produce and seafood. There prices are always competitive and I like the A+ rewards for school along with the cash back on gas deals they always run. Overall, a good quality supermarket with an above average selection. read more

I did not appreciate being called at liar by one of the managers at Giant Food Store in West Grove. I wanted a half sheet cake instead I got a 1/4 sheet cake too small. Not enough for everyone. The girl did not repeat my order back to me, after she took it my order she walked away. My cousin was there, she seen it herself i have always went there and had nice people take my order and was nice about everything. She told her manager that she read it back to me when she did not. He said she read the order back to a customer while he was standing there. Of course, she is going to do her job right her manager is standing right there. I don't care about the cake but I do not appreciate being called a liar to my face. Where I work no one has ever treated a customer the way I was treated there. read more

Quite possibly the world's greatest grocery store. The employees are always welcoming and helpful. Unlike most modern day establishments the employees treat people as a valued customer which is unfortunately rare these days. I'm one fella who appreciates the dedication and commitment that this store has. read more

I just visited the Giant in Jennersville, it's12:25am. The female that was manning the self checkout was EXTREMELY rude and pissed off about something, and this wasn't the first time she's been this way. But tonite was over the top!! I tried to appease her by telling her I had coupons, and asking her if she wanted to scan them because I didn't want to piss her off anymore then she already was. God forbid I jam the machine with my coupons by scanning them wrong..... I didn't say anything more for fear of stooping to her level, but wanted to tell her that if she didn't like her job, there were plenty of people that would love to have it....... read more

I knew something had changed for the worst as soon as I went in to the store! This has been "my grocery store" since it opened. Although it is a very busy store it WAS always we'll run. Today I went in to the ladies room and there was a bucket and other janitorial items in a stall. There were wet, stained tiles in the ceiling. Nasty! The grocery store was a mess! Carts with boxes in the middle of multiple isles. Shelves in many isles were not stocked and a mess. The floor in the store was noticeably filthy and trash on the floor. Why did you take out the store manager when he was doing such an excellent job. When you have such a busy store you need a manager who knows how to run it like a well oiled machine. Whoever is in charge now is not keeping the store in a manner that it was before. Bring Dave back to our store! read more

They have new shopping carts that generate static electricity and cause you to get shocks every few minutes! I thought at first it was due to the dry winter weather until this week. They were so powerful, they were even shocking my daughter who was sitting in the cart seat--and it made her cry in pain!!!!! I reported it to customer service who replied that BOTH employees and customers have reported this to corporate and they are not doing anything about it! I cannot in good conscience go back there unless I have a hand cart. There are plenty of other nearby grocery stores that I can patronize! read more

I was traveling through and was really impressed by the deli selection and friendly people behind the counter.

One of the workers in yellow were openly racist towards me. I have also received many dirty looks from the employees when asking for help. They made it seem as if helping me was a hassle for them. The costumer service is horrible. I've witnessed many employees talk negatively about costumers as well as get hostile with a few people. I do not feel comfortable as a minority shopping at this place. I needed help at the self checkout line; I stood there for a good 15 minutes because the employees were too busy gossiping in a closet that they hide away in. read more

This grocery store is amazing. I am in there a few times a week and I NEVER have to wait. I shop at another store when I am closer to home and they usually only have 1 or 2 lanes open. This Giant always has about 10 or so. They are always friendly as well. A great shopping experience. read more

I have been coming to this location since it opened. They have the best produce, deli, bakery, meat and front end staff! They are all very friendly and knowledgable! The store is always clean and stocked well. Their products are always fresh and if for some reason you have an issue, save your receipt and take it back, you get a new item plus double the money back. You can't beat the gas rewards. The gas stations are in Kennett or West Chester. Hopefully will be here soon. I love my local Giant! read more

I have never felt so disrespected in my entire life I do not appreciate being treated the way I was treated. I don't think I'll be returning to this store ever again. I recommend everyone who lives in the area to go to Redners in Oxford PA they have 2 for 20 on all the meats it's definitely worth the drive. Giant Managers need some training on how to treat their costumes because the way I was treated today was just disgusting. read more