Who knew that getting jewelry repaired could be such a great experience…read more The folks at Gold 'N I Jewelers explained everything: what needed to be done, how the repairs would be made, how long it would take (it actually was done the next day!) and the cost. I plan to return to have some jewelry I don't wear reworked.

Came in to trade a ring that I owned for years and had never worn. The owner and his staff were…read morekind and easy to talk to. I'd come back here again for any future jewelry trades. What I appreciated was the owner looked up the real time market place of gold to come up with an offer. I had gone to one other place to get a valuation and Gold 'N Jewelers beat it even after gold prices had dropped. Extra benefit: free parking!

Came in after I got a quote from Jean Pierre for a wedding band and to get a piece of jewelry…read morealtered. Everyone inside the store was incredibly warm and inviting and answered any questions I had (about my piece and the pieces they had in store.) Madison let me see and try on as many pieces as I liked, most at her insistence! She even cleaned my engagement ring for me to really have my diamond shine! Overall, I got my dream wedding band created and at an incredible price! I also got a clasp changed on a bracelet to make it more secure, also at a great price. Such an incredible place and I will continue to come to JP for any and all my jewelry needs.

Wow! Our experiences at Jean Pierre jewelers have been…read morenothing but wonderful. Every time I go in Jean and his team make us feel like family. My fiancée and I had so much fun designing our dream rings. They made our visions come true. We got everything we wanted and the whole process only took a few weeks! Both of us have fallen completely in love with our rings and we receive so many compliments on them. We also wanted to give a special shout out to Madison who works there for her amazing customer service, positivity, and support during our journey there. Thank you for everything!

I stopped by Watch the Time after inheriting some old watches from my recently passed grandmother…read more I've never been to Valley Plaza and at first I thought the entrance was for a supermarket and incorrectly drove by. There's a small parking lot in the front and a much larger parking lot in the back that I would recommend. I came in on a weekday afternoon and was immediately able to be seen. Both watches I had required battery changes and resizing for my wrist. Service was very fast and he was able to first disassemble both watches to confirm that their internal pieces were working (as they were both older) prior to charging me for any battery swaps and alterations which felt both very honest and like great service. He resized both watches very quickly and when one piece on the fashion watch I brought accidentally broke off, he immediately fixed it up for me. Would absolutely recommend for all your watch needs!!

Steve has 25+ years experience! And it showed. He was able to disassemble my Casio G-Shock & my…read moreTAG Mariner watch quick, changed batteries, advised the condition of my back cover seal, and left them without a scratch all within minutes! I recommend and will be back for more. Thanks Steve!

Popped a stone out of my bracelet. Only here for a few days and they quickly found a stone that…read morematched very well and had it set 30 minutes later. Very kind, professional, and punctual! Highly recommend their services!

Woodland Hills Jewelry is a local treasure. The owner of this family-owned business is extremely…read morekind, fair, and skilled. He also gives sound advice. When a chain he repaired previously broke in a second place, he recommended that I replace it with a new one instead of wasting money fixing one that would most likely continue to have issues. I bought a new chain, and he did a seamless replacement. I am so pleased with the workmanship and entire experience. He even did a small adjustment for me on the spot for free as a huge kindness. Highly recommended!

Oscar is great! I needed links taken out of my watch. Got there right at 10 and he was there. I was…read morein and out so fast.

I have been a loyal customer of LA Watch on Ventura Boulevard for many years, but after my recent…read moreexperience, I will never return. The owner and one of his employees provided the worst customer service I have ever experienced. Their attitude was rude, disrespectful, and completely unprofessional. Instead of treating a long-time customer with appreciation, they spoke to me in a disrespectful manner that made me feel sick. What made the experience even more disappointing was the inconsistent pricing. Just last week, one of my friends whom I referred to this store was charged only $12 for a watch battery replacement and paid by credit card without any additional fee. Yesterday, I brought in four watches to replace the batteries, and I was charged $15 for each watch, plus tax, plus an additional 3% credit card processing fee. While I was there, another customer came in with one watch and was charged only $12 with no extra credit card fee. For years, I have referred many friends and family members to this store and regularly brought in multiple watches at a time--sometimes more than ten watches in a single visit. This is how a loyal customer was treated. I don't mind paying a fair price, but I do expect consistency, honesty, and respect. Unfortunately, I received none of those. There are many other watch repair shops in the area that offer fair pricing, excellent customer service, and treat every customer with respect. I no longer recommend this store and will be taking my business elsewhere.

J R's Diamonds is the ONLY place I will ever buy jewelry. I can't tell you how many times over the…read morelast 4 decades I have gone to a mall jewelry store, then come to J R's and found out how badly the other stores were trying to rip me off. Jeff (and his staff) know more about diamonds than everyone else in the city combined. Over the years, I have probably made 50+ purchases at this business, with total confidence. I have saved thousands of dollars, but more importantly, since I TRUST them implicitly, it takes all the stress out of buying big ticket items. Every appraisal turns out to be accurate, and validated down the road. Jeff understands the market, and has TAUGHT me about VALUE for the majority of my life. I have never regretted anything I have invested my hard-earned money in here, even after following up and checking the competition. And this trust is also well-placed if I have something I want to sell. Jeff and his staff always give me the exact information and guidance that I need to make good decisions. My latest good decision is pictured here. A very special and unique diamond engagement ring, designed and created by J R's, based on my fiancé's heart's desire. It came out PERFECTLY. She was completely blown away, knees shaking with happiness when I opened the J R's jewelry box and revealed this gorgeous ring yesterday. And every person who has seen it so far is impressed if not overwhelmed. Of course, that is exactly what I wanted. I am so happy (way more than just "satisfied"), that I can't wait to come back to the store to show them how elegant it looks on her finger, and to show them her ear-to-ear smile, which hasn't lessened since the moment she saw it, and to express my undying appreciation. The people who work here actually care about me (and all their customers), and will absolutely share my joy. Take my word for it: Before you consider opening your pocketbook for an investment like this, you NEED Jeff (and co.) watching out for you.

I landed on JR's after a Yelp search that showed highlights of great quality and great customer…read moreservice. I was pleasantly surprised to find that was all true! EXCEPTIONAL service as my daughter and I shopped for an anniversary band for my wife. I can't say enough about how pleased we are with JR's. We'll be back!

The location is inside a beauty salon. We went in to change a clasp on a silver bracelet…read more We were in and out about 15 minutes. Max changes the clasp and cleaned the bracelet. It cost us 20.00, which we paid via Zelle He was nice and professional.

I brought in two brand-new watches to have a few links removed. These watches had never been worn…read moreand were in excellent condition. After the links were removed, I noticed scratch marks on my expensive watch that were not there before. He was able to reduce the larger scratch, but he could not fix the smaller scratches that were caused during the service. The bigger issue is that the situation was not handled with the level of accountability or customer service I would expect when someone damages a customer's property. I would not recommend bringing expensive watches here. Based on my experience, the work was careless, and the response to the damage was not acceptable.

I happened to be in the area and stopped by to see if I could have several watches serviced…read more Fortunately, Jimmy had a few minutes between customers and was able to replace six watch batteries and adjust the band on another watch while I waited. Jimmy was professional, friendly, and genuinely pleasant to talk with. The service was completed quickly, the workmanship was excellent, and the pricing was more than fair. It's refreshing to find this level of customer service and attention to detail. I would not hesitate to return and highly recommend him to anyone needing watch repairs or service.

I got this watch as a gift and it means a lot to me. Sine I've owned it, the watch never actually…read morehad a working battery so recently, when the old strap ripped on me, Jimmy, the owner of fixing time, was able to replace the battery and band. Seeing the watch work for the first time since I've owned it and present itself in a whole new light left me speechless to say the least. Jimmy runs an incredible store, mentored by his father, it was awesome to have been attended and served by him and his story. Thanks Jimmy. Hope to see you again soon!

Really nice and honest owner. Amin is kind and very professional. He helped remove an eternity band…read morewithout damaging any diamonds. I'll definitely be back here.

Amin was amazing when I brought a vintage ring in for repair. I was looking forward to returning…read moreto have a pair of earrings altered but I can't contact him. Does anyone know if he is still in business or if he moved. Really would love to have him help with repairs.

Gary was the best. He fixed all of my broken necklace. He did an amazing job. I asked him I can't…read moreleave it and please fix it right away and he fixed it right away. I am so happy and I will recommend to all of my family and friends

Today was the second time I've used this service provider. As with the first time, he was helpful,…read moreexplained what was needed, and would have gotten the problem fixed right away, but since I was going out of town, I couldn't pick it up tomorrow. I highly recommend this shop.