Excellent service that was both friendly and professional. They went above and beyond by giving me…read morean appointment the day after Christmas, even though they were closed, to repair my chipped windshield. The repair is completely invisible. Highly recommended.

What great people working here. Very inviting, professional and caring. Did a great job sealing the…read morechip and were just pleasant to talk with.

Nikki, Nikki, Nikki!! Great experience... Cost was perfect, friendly personal experience, and they…read moreseem to have really good products... Give them a visit!!

As many say, if there were negative stars, like -5, I'd give that. Plainly said, these guys suck,…read moresuck, suck. Why? 1) there's NO help with measuring your screens, just vague, verbal, seat-of-the-pants "guidelines"...no specific or written instructions at all...unless you want to pay the high-high service fee and have them do an on-site. DIY is sketchy at best 2) looong re-screening lead times...and actually, looooong lead times if buying new screens. We did both, it took 5-weeks for a small job. Not a big house we have. 3) They say they'll "contact you" when stuff is ready for pickup...guess what? Never a call...or email...or text. Nada 4) Rudeness. There's just an "attitude" with these people. Unfriendly vibe. So, no, I can't review them low enough. Use them at your own discretion. I bet donuts to dollars you'll come away just like me.

Brought one door in to add a frame and when I picked it up, it was a different door. Same style,…read moresimilar stain, half as substantial as the door I brought in. Plus, the finish was not nearly as good. I go to farmers now to have surrounds put on my doors. I think Lees Quality were upset because I don't like quickset locks (what they sell) and wanted Schlage hardware on it.

We ordered doors with Lee's. The door is beautiful but...we recieved it scuffed up. The frame was…read more1/4" narrower at the top. No holes cut for the 2nd door latch. No hinges, i went to pick them up he gave me 3 not 6 I needed. We were shorted 2 screws. Watch the details.

They were very professional and I love the units, we had seven units installed in two of our homes,…read morealong with getting windows install installed in one of them. They were installed in 2022, today three of the units have stopped working, I'm hoping that they have excellent customer service as it is going to be a very hot weekend and I am about to have a house full of company arriving from the airport today! I will update on their customer service. Hopefully it continues to be a good experience.

This business wanted $150.00 for an estimate!!! When is told…read morethe owner I had already had a diagnostic on my system he told me that made No difference!

Good people. Good service. We've had windshield repairs and…read morea replacement, both covered by insurance.

Had a chipped windshield and they fixed it in a few minutes. Price was ok service was excellent.read more

I had Debella reroof my house. All the people I dealt with were friendly and informative. I was…read moretold from the very beginning that if there was something wrong after the installation to let them know and they'd come out to fix it. Two days after the installation was finished we had a hard rain and I noticed the downspout was no longer connected to the gutter. I called my local contact who told me to send him a picture and he'd put in a work order. I did that and nothing happened. I sent another picture with all information needed and still got nothing. Finally I called the company directly. I was told the project manager was on another line but would give her an urgent message to call me back. That was two days ago.

I only wanted 1 small window fixed because roller broken but was willing to replace it. She told me…read moreshe wanted to go outside and check all my windows. I couldn't go with her , just came out of hospital with fractured spine. told me numerous windows needed fixing, showed me pix of the ledges and surroundings which had them rotting away and causing probs with my glass windows. I belived her requested pix. Said send next day. Have repeatedly asked for them, no pix. with great difficulty, I checked, those pix were not of my house, they were fake. I tried to cancel contract 2 wks after signing bc I found they used subcontractors, sent letter for refund...that was b4 discovering they lied about the damaged wood frames. June 18, they arrived at my door, ring camera recorded them, didn't answer. Within minutes received a call from Allison Smith, don't know what she said, couldn't get any sense out of it. Asked question, just went on and on. I believe was Al voice. I hung up. All I can say, Elderly Financial abuse by Allison Smith,and DABELLA CO. paid her $4100 for nothing, no pix, not even an installer to measure. Will be flowing up with appropriate agencies. 0 star rating.

Went to Milford shop since Yelp site indicated Ashland shop was closed until November -- which was…read morewrong! The Ashland shop could have done what we needed, they called about 8:30, but I was already in Milford. They did a crash-wrap for free (would not accept any money), I promised to make a donation to their local high school boosters. We were traveling & could not wait several days for them to get the new back window. I love supporting local, small businesses!

Note: I've added 3 stars to my initial one-star review (below) as a result of a conversation with…read moreBill's Glass business owner, Jim B. Jim replied the same business day and made a sincere attempt to understand my concerns. He also apologized and provided context for my negative experience, which I appreciated. Most importantly, he explained steps Bill's Glass was taking to improve the customer intake process in Ashland. Jim's intervention addressed my issues with the Ashland shop and has restored my faith in buying local. Initial one-star review: Do yourself a favor and work with Bill's Glass in Medford instead. I'm not going to identify/shame the individual by name, but the person responsible for intake in Ashland is incompetent, and you'll find yourself frustrated with the shop's inability to provide basic customer service. They make commitments, fail to meet them and then just make excuses. Sorry, I know it's inconvenient to have to travel to Medford when we have a Bill's glass in town, and I believe it's important to support local businesses. But without dramatically improved customer service in Ashland you will be frustrated and, several weeks later wind up going to Bill's in Medford anyway.