They're not interested in customer service. They're just interested in you buying the flooring. There is no follow up and they don't really tell you any information regarding their products. Save yourself some $$$.* read more

I went in to purchase all new flooring, I found what I wanted and was told they would put my name on it and hold it for me. I went back to get it and was told they sold it to someone else! DO NOT TRUST THIS STORE, they lie. Thanks for nothing Ron and Bob. I hope you go out of business. read more

Marc, salesman-flooring consultant, is not only professional, but treats you like family. He takes such care with you and your choices; even if it takes some time to pick the perfect fit for your home. He will give you plenty of information and suggestions which were highly needed. Our new flooring we had put in throughout most of our home makes the value of our house look so rich. The floor has great cushion to it and easy to keep clean. We should have had the carpet pulled out years ago. My husband and I will go nowhere else to get our flooring in the future. No Frills Flooring is the best around!! read more

I stopped in and viewed a lot of their options for new flooring I needed for a bathroom. I wanted something specific and they didn't have a lot of options for the dark / charcoal color I was looking for. Though, they had something close and Preston was supposed to order a sample to be sent to my house. After a week I hadn't received it. I tried many many times to talk to Preston about that but all I got was a defensive voicemail while I was at work saying he ordered the sample. I wasn't accusing him of not ordering it, I was simply trying to tell him I didn't get it and maybe a new one could be sent. I tried calling him again and leaving two more unreturned messages. I finally went to Liquid Liquidators and got exactly what I wanted and very quickly. I'm giving No Frills a 3/5 because the other people who answered the phone when I tried reaching Preston seemed helpful and concerned. read more

Carson did a great job helping me throughout my flooring project. He went above and beyond helping me find the right transition pieces for my project and special ordered them for me. Customer service was excellent and personable. Can highly recommend working with him. I recommend choosing an installer wisely and with numerous references. Also check contractor board complaints. Had a couple of bad experiences with contractors on No Frills Recommended Installer List. read more

Carson helped us find the best material for our project and helped us to stay in budget. He was very easy to work with and knowledgeable about all the flooring we looked at, he was great to work with and we would highly recommend anyone looking for flooring of any type to visit Carson at No Frills. read more

I'd like to recommend Preston Mace at No Frills Flooring. He has helped me with several small purchases and here's the thing: he treats me like I'm a big customer. He's patient, explaining the differences between products and their uses, very courteous, fast, etc. I have expected him to have to rush me off the phone or away from his desk in preference to customers making larger purchases, but instead I'm treated like I'm the only shopper on the planet. Really a great guy and fun to deal with. read more

I worked with Bob on a LVT flooring project, it was last minute and I was in a huge bind trying to get a project complete and finished on time. He went out of his way and the service was fantastic, if you find yourself in need of flooring ask for Bob, I'm positive he will get you squared away with 5 star service from start to finish. Thank you!!!! read more

I've had the pleasure of doing business with Tim at No Frills Flooring. Several months ago he sold me some stock carpet for a rental I own out of town, more recently I decided to finish the job. They had more of this wonderful carpet in stock (for a very fair price) and I found vinyl flooring resembling wood also in stock took me 15 min. to make my purchase. I knew I liked the carpet and had high hopes for the vinyl flooring well by golly the vinyl blew my mind it looks so good (see attached picture). So good I'm gonna get some for own kitchen. I was aware that they are a discount flooring company so did not expect extra services. Thank you, Tim and No Frills Flooring, I'll be back. read more

Mark was our representative at No Frills. He was excellent at his job. He went out of his way on a few occasions to be sure we were taken care of. His attitude and consistent friendliness were exemplary. The store has a jewel in him. Thanks to you Mark. read more

Their website is a waste of time!! I was unable to find their products or pricing. I live a few hours away and would gladly travel the distance.... Unfortunately, their amateur web page cost them my business. Their tv advertisements are great. They should spend the same time on their website. read more

We saw an ad on tv for oak flooring and went in and purchased enough for most of the house. The salesman told us there were knots in the wood but we could eliminate them by buying 15% more flooring and the installer could cut the knots out The installer gave us a bid that we accepted but tried to double the cost because the flooring turned out to be "factory seconds". The installer told us that all the flooring was in short lengths (1 to 2 ft. in length) which would make it impossible to cut off the knots. Installer installed it as it came out of the boxes, knots and planer marks and all. They took back a whole vanload of unopened boxes but we received no refund. We were really sold seconds as quality flooring. read more

Marc Garcia went above and beyond to make a challenging customer situation into well executed transaction . We have a mutual customer who needed understanding and material fast . Marc advised wisely and stayed on task to make sure our customer's order came through correctly and on time. Job well done Marc. I will be sending more customers your way for sure!!! Shawnette Blank OTM Bedrosians Medford Branch Manager read more

I have had such a great experience at No Frills Flooring. They make you feel so important and are very welcoming. Molly is phenomenal!! She goes above and beyond!! Preston is great too!! All my husband and I do is laugh and joke around with them. They make picking out flooring fun. Molly helped me so much visually!! Don't go anywhere else!! read more

Went into No Frills looking for LVP and tile. COVID safe practices were in place and all the staff were wearing masks, which we appreciated very much. read more

I ordered some dark marble flooring with black. When the order came in it was tan. The salesperson said it was what I ordered and I showed him the sample on the wall and was told it was a variation of that and if I didnt take it there would be a restocking charge of over 100 dollars plus freight charges. I felt forced to accept crap I didnt want (one piece was even defective in the finish) and cried all the way home. read more

This is my second big project using No Frills Flooring for our new flooring needs. It was another great project and the flooring turned out amazing. Working with Carson Sykes as been an added bonus. He is very professional, friendly and helpful and I would highly recommend talking with him for your flooring needs. read more

Preston Mace and the No Frills team is as good as everyone says. He spent hours with us on our project, which included flooring throughout our home, along with quartz and quartzite for our counters. He coordinated everything with multiple contractors, and is solution-driven. A work colleague suggested No Frills because of their positive experience, and I can say without question - it's the only place we'll shop for flooring and counters! read more

Thanx Bob. Went in not exactly knowing what I needed or what I could even take on. Bob made it easy and got right to the point. Walked out with what we needed within the budget we had hoped for. Thanx guys read more

I just moved to Medford and needed to get carpet and hardwood floors for my new home. Preston Mace at No Frills provided the best customer service that I have experienced in a long time. When we thought that my original carpet selection might not work, Preston made sure I knew the issue, the options and was very diligent in finding the best solution. I love my hardwood floors and carpet and I especially loved the wonderful customer service I received from Preston and the staff at No Frills Flooring. In this case the name does NOT say it all. J. Coleman read more

Staff is very helpful. Help me get the better priced item when I was searching for a specific tile that I wanted for my backsplash in my kitchen. Let me take their display piece home so I can see how it looked in my kitchen before purchasing. At a later date ordered my tile and paid for it. Was told it would take a week to arrive. After three weeks and no phone call letting me know my tile had arrived like they said they would. I decided to go down and check on my order. I was told "yup it is here. do you wanna pick it up today?" When I asked was anybody going to call to let me know it was here? I got a "oh, I don't see any notes that anyone's tried calling you. Sorry." No kidding... that's why I'm here... ugh.. I really didn't feel like I was of any importance to call since I had already paid for the tile. I bet if I hadn't paid for it I would have got a call when it arrived. read more

Thank you Bob Warner! Your expertise and tons of patience with Bob and I has been outstanding!! You're making a frustrating, and mostly daunting, first remodel experience into a bit of fun with positive results. We thank you sincerely. Kellee read more

I'm sad that I have to even give them one star. Too disappointed to go on and on. No available people to measure( you have to contact them yourself off a useless list). Even after contacting management- no one would call me back - ever! Brian- I have to say you were very professional and helpful. Your response was appreciated but I had to go elsewhere for service. read more

Had a very pleasant experience selecting flooring for my new place. Bob worked with me to select the perfect flooring. He didn't try to pressure me to purchase more expensive products. When I had decided, the process of finding an installer from the list provided, was easy, very much liked the people on their list, and found them to be reasonable, and honest. Would definitely recommend this guy, if you looking for a new floor. read more

Carsen assisted us to purchase our tile. The selection was great! Pricing and service excellent!

Carson Sykes was so good with helping me decide what flooring I should use. I had a large space and a budget. thank you

Ryan has always been a great help with design ideas, and helpful with installation guidelines. He handles everything from A to Z, with a smile. We've been to No Frills for carpet, tile, etc. The prices are fair, the service beyond our expectations. read more

My installer was given the wrong carpet and installed a horrible neon blue carpet in my home. I was expected to uninstall the wrong carpet and return it to pick up the correct carpet. I was told I would be reimbursed, but that hasn't happened yet! I definitely recommend you buy your carpet somewhere else! read more

We took over a year to find just the right flooring for our remodel. Preston Mace at No Frills was extremely helpful and very patient in our search to find just the right one and it is beautiful. He also helped us with tile that also turned out very nice. We have built ten homes in our lifetime and one remodel. We have been very impressed with Preston and No Frills. Great customer service, product and price. Highly recommend read more

Danon is the best! If you have any flooring needs go see him and he'll hook you up! He was able to help me find the product I was looking for, for a much better price than what the big box stores where quoting me. read more

I bought an older double wide mobil home in Grants Pass and needed to replace the carpet. I wanted vinyl plank flooring. The flooring contractor I was using to install the flooring suggested No Frills Flooring. I am very happy with the service Sales Associate Mitch Pronobis has provided to me. Mitch is very knowledgeable about the various products. He was able to get the product quickly and worked well with my flooring contractor to get all the boxes transferred to my house. The LVP I wanted was one of their more popular styles: Vigor LVP Plus. The floor is wonderful! So soft under foot. Easy to maintain; I just damp mop it in addition to sweeping. The cost came in under what I had budgeted for new flooring. Thank you for helping to beautify my home! read more

Super 5 stars wonderful experiencea Brian in Grants Pass was so knowledgeable I would definitely recommend talking to this man if you need any help with flooring at all he is THE GUY . He had no problem answering all the questions I could think of then, explained the process and what was realistic exceptions for project and possibilities of design concepts in adjoining areas he was proactive and helping me. I never felt pushed. it was refreshing to work with a really great salesmen he was honest and upfront I wish more people took on a perspective like his thanks Brian for all your help :) I will always go there for any flooring needs. I've recommended them to everyone I know. read more

Preston Mace at No-Frills went the extra, EXTRA mile for me! My home had a slightly odd color palette to match and I had a very limited budget. He listened to me and kept trying until we got it right! He spent as much time as I needed, then spent additional time to find the fastest and cheapest available. The carpet turned out fantastic, but I appreciate most the level of service so I could relax during a stressful time. :-) read more

No Frills was amazing! They were very thorough and walked me through everything I would need for my new flooring. They were very respectful and understanding of any budget contraints. I was also thrilled when I changed my mind on flooring at almost the last minute and they were happy to help me choose another option (that also ended up saving me some money). We will definitely be using them again on future home improvement projects. read more

No frills flooring saved the day for my family and I. We had water damage to our living room that required replacing the carpet. Using Service Master (which I do NOT recommend) No Frills was contracted to provide the new carpeting. Less than a year after installation the carpeting needed to be replaced as it had become damaged from our dogs and my husbands' wheelchair, unfortunately, the warranty information had not been supplied to us, and we soon found out that the carpet was not eligible for replacement because of the wheelchair. However, Brian at No Frills stepped up and offered to replace the carpeting at his cost since we had not received any warranty information (which should have been given to us by Service Master). In addition, Brian had quoted us for the wrong amount (too little) and then did not charge us what the actual amount should have been once he realized the correct square footage. Brian took the time to come to my house and spend at least an hour with me talking about the carpet, warranty, and wear and tear on carpets. He was professional even when I was upset and ranting (about Service Master), and when he left I felt confident in No Frills. My carpet was finally finished yesterday, it's beautiful, soft, and I think will be perfect for my family. I would absolutely recommend No Frills flooring for carpet!! read more