This place doesn't look like much, but I guarantee you these folks know their stuff. I drove in on…read moremy way to work - needed a flat repaired (giant nail in tread), spare evaluated, and all tires aired up. They got me in immediately - sometimes I know there's a wait, but they are FAST - took care of all the items, answered all my questions, and got me back on the road in less than 15 minutes. All this, plus super friendly and helpful staff, for only $25! Best $25 I've spent in a long time. Highly recommend them!

It doesn't matter where I am but every time I have a tire problem I find the way to make it all the…read moreway over here. They are the best. Happy customer since 2012, thank you all!

Grant arrived promptly and was able to get me out of a jam. He was able to improvise on the spot. I…read moreappreciated the courteous and professional service and will remember to call Flat Rock the next time I need towing or recovery. Thanks again Grant!

Received a price for service from them on Yelp. They called about the time they were to pick up the…read morevehicle. They basically doubled the price at that point. I cancelled the pick up due to the sudden price change.

I needed a tire change. Ron arrived from the next town over in under an hour. Very pleased with his…read moreprofessionalism and quality of work.

I came to pick up my car; it says the place is open, but you have to call and wait until they feel…read morelike answering. This is the second time I've come here, and you have to call and wait for over two hours--if they even answer at all. This is terrible service.

Not from the area, and had to have my truck towed to them. They accepted my truck and immediately…read morechecked it for issue of why it was overheated. It was late in the day, so they couldn't get the parts until the next morning, and I had to stay across the street. The next morning they got on it and fixed it by noon. Very friendly, helpful, and worked with my extended maintenance company which is always difficult.

3 Sept 2020 Wanda I…read morefound these guys from another company in LaGrange that didn't have anyone that come out and help me and so glad it worked out that way. I was heading home in about 20 minutes from the time I placed that first call and talked to James, he called back and had someone on there way. Air was getting in the fuel lines, Cody did his magic and the truck fired right up. He then explained to me what was happening and showed me what to do if it happened again before I made it home since they would have to order the parts and I don't live in LaGrange. He explained to me what needed to be done so I could get it repaired at my regular shop. Definitely recommend this company.

They will leave you stranded! Who accepts a tow, and gives an update someone is coming and three…read morehours later decided to not come and no update, no call, no show just decided to not do the tow. Horrible company, horrible customer service and I would ask to switch services if they are assigned.

Extremely rude employees and aggressive drivers. So on my car my sensor was going off the whole…read moretime while driving couldn't even see it in my rear view mirror anymore by how close they were ready to cause an accident. They need to be aware of others who have dash cams and who's driving, they need to take drivers education. The vehicle they are driving is too big and dangerous to others on the road to be acting this way- in a work company vehicle. Whoever was driving in bastrop Monday needs to take the passenger seat in assisting others.

Absolutely not. Poor customer service, updates on your vehicle are non existent, and that's IF you…read morecan get someone to answer the phone. The lack of knowledge of the credit lines they offer on their webpage is concerning. Workmanship has yet to be seen, since being told we'd have our vehicle back in a week, we're two weeks past due.

I've been going here for a while now, and they've always been great to work with. Super honest,…read morewhich is hard to find in a mechanic these days. I brought my car in once thinking something was wrong, and they actually fixed it for free instead of trying to sell me something I didn't need. That kind of honesty goes a long way! They handle everything from quick oil changes to major repairs, and they're usually pretty fast. Prices are fair, the people are friendly, and I always leave feeling like my car's in good hands. Definitely a place you can trust!

they were so easy to work with and kind!!! communication was easy, mostly over text which I likeread more

I would NOT recommend Villafranca's for any body and paint work you need done on your vehicle. My…read moretrusting nature was taken advantage of. We turned over our truck on April 22, 2021 for some major repairs. Tony assured us they could do the repairs and he said it would take 2-3 weeks. We finally retrieved our truck on July 23, 2021 after 13 weeks and 1 day of being in their shop. The work done was not up to our expectations. Villafranca's initially turned our truck over to us on June 25, 2021 but there were so many things wrong with it we returned to their shop and talked to Tony. He promised to fix everything on our list and it would be done in a few days, a week at the most - well, that turned into 4 weeks! I honestly think they took on a job that was too big for them but instead of being honest with us and telling us in the beginning; they took our $7,000.00 and proceeded to try and fix it themselves. Each deadline turned into another week and another and another... My husband and I finally went and picked up our truck which was still parked in their shop, neither Tony nor Joe were around that day. Our truck still needs much needed repairs and now we have to go elsewhere and spend even more money to fix what they could not. I gave them 1 star because they are a great towing company and their receptionist is awesome, but as far as paint and body I would advise you take your vehicle anywhere else.

Expensive and did not fix the problem. I would have saved money taking it to a dealer. It took…read moremonths for nothing.

This is the BEST mechanic shop!!!! My friend and I were leaving a conference in Austin headed back…read moreto Houston when our car started to over heat late in the afternoon. We had no place to stay and called them to see if we could head that way. The sweet woman stayed on the phone to make sure we didn't get lost and the mechanic checked our vehicle and was able to diagnose the problem and get us back on the road and asked for nothing!!!! He knew we were nervous and didn't want to drive in the dark. WOW you don't find many good honest sweet people like this anymore. They make the world a better place!!!!