We have used Lonestar Towing & Recovery several times to have an RV towed and today when my Jeep broke down! Not only did Ron, our amazing driver, show up in a timely manner but he is just an awesome caring guy! Gives you some hope that there are still small town companies that truly care about the job they are doing! If you need a tow in Central Texas call them!!! read more

I came to pick up my car; it says the place is open, but you have to call and wait until they feel like answering. This is the second time I've come here, and you have to call and wait for over two hours--if they even answer at all. This is terrible service. read more

Waited hours for another wrecker service to show, and they never did. 20 minutes after being dispatched that I needed a tow, I received a phone call they were coming and arrived in less time than they quoted. Extremely nice, professional and helpful! Bet that their number is saved and will be my go to provider! Due to Geico requirements and going thru them to cover the fee, I'll definitely be contacting them to make sure they are a preferred provider! Thanks you Ron for your rapid response and assistance! read more

Insurance sent this tow truck out and the ordeal was smooth and straight forward, took about 25 minutes for him to pull up. The driver was very nice and very talkative when towing the car to the tire shop. 10/10 would recommend this guy for your roadside needs in Bastrop TX read more

After having my car battery die on me, my insurance company sent Lonestar towing and recovery out to give my battery a jump. The gentleman who came out was so nice so polite. He called me and let me know that he was on his way. He called and let me know when he was 10 minutes away and when he got there a complete gentleman. I would give 10 stars for customer service. read more

We were two hours into our great Texas road trip when we blew out all our transmission fluid on Hwy 71. We pulled into the median as the truck just quit. Vehicles were whizzing by us at an insane pace. To say we were terrified is an understatement. I called Lonestar Towing & Recovery, and it was like a literal angel came to save us! Fifteen minutes later, here comes Ron with flashing lights to tow us to safety. He recommended an honest mechanic (Brian @ The Auto Shop) where we dropped off our truck, then he drove us to Lost Pines Toyota Rental where we rented a vehicle and continued our vacation with only a few hours delay! We spent the rest of our trip thanking God that we broke down in what was the best possible scenario. We called who is obviously the best wrecker driver in the state (see ALL the previous reviews) and, possibly, the entire country! Thank you Ron!!! We picked up our truck on the way home (it was a minor issue fixed at a very reasonable price), and we never missed a beat. HIGHLY RECOMMEND!!!!!! read more

Lonestar Towing & Recovery - Our pups chilling while Ron was hooking up our ailing truck. - Auto Repair Near Me - Bastrop, Texas

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Can't even begging to explain how horrible this company is. They towed me in a spot that was NOT marked within ten minutes of me parking. I called to please at least being back my baby's car seat because I was a single mom and had no way to safely get home or even to the car with my daughter. The last on the phone said I don't care it's not my fault you parked in a tow spot. Then preceded to charge me over $300 after only being towed for an hour. I had to have a pregnant stranger drive me while I left my child with my mother who could barely drive to get to me. They were unwilling to even tow my car back to me just so I could take this seat out. I said I would pay even more and they did not care at all. It was one of the worst experiences ever and they were very nasty it. read more

Lonestar Towing is incredible! They towed my Audi for what would be HALF of what another towing company would charge. My tow operated Bob ensured me they only use flat beds and my car would be cared for, the quality of the employees and the speed of their labor is through the roof! I'd highly recommend this company to anyone needing a tow, guess who's got a new go to tow company! read more

They are crooks!!!! Please see attached photo. When asked why we were being charged 3 days, we were told by Amy (front desk) "Because the vehicle was brought in at 11:58 pm and that counts as a full day. When I told her how suspicious that sounded, she rudely replied- I don't care that's what time it came in. A Man by the name of Bobby (back office) also rudely chimed in and said- if that's what the paperwork says, that's what it is. A back and forth occurred between myself, Amy, and Bobby with things such as Amy saying, "Who cares, it's not you vehicle anyway", and Bobby saying, "You are running your mouth (with a hand motion) a lot and you need to stop". I paid the bill and asked to make sure the times were on my receipt. I have already made 3 calls to places such as the BBB and 2 to local law enforcement and will not stop until I have received my money back. I will write a letter to the Mayor by 10/20/2023. I will never tolerate liers and thieves and this business is full of disrespectful lying thieves!!!!!!!! Please note the time requested, the time towed, and the time impounded. Please also note it was towed from Elgin to the business in Bastrop. read more

Lonestar Towing & Recovery - Auto Repair Near Me - Bastrop, Texas

I locked my keys in the car. My insurance sent them and what a relief! I was at a park at dusk so when this woman arrived she knew exactly what to do and I was back in my car in minutes! Very kind, very knowledgeable and professional. I'll be happy to use them again if needed. Thankyou Lonestar! PS- Give this woman doing what was once considered a man's job a pay increase or big bonus! read more

Very fast and responsive! Needed a lock out service, the company got their fast and unlocked my truck even faster.

Unfortunately we broke down in Elgin on a Sunday but fortunately Jay's Automotive recommended Lonestar Towing. They were responsive and quick to arrive. Our tow driver, Ron, was amazing! He was very polite and professional and went above and beyond to make sure we were taken care of. I hope we won't need them again but I highly recommend them for anyone who does. read more

Customer Service of towing company suck. Very short and did not spend time to explain. What is mention on-site and on their webpage does not match. I only figured it out, due to being upset and wanting to write a review. Towing company could spend time to listen explain. CUSTOMER SERVICE. Bad day or not, being nice over the phone goes a long way. read more

I am a student at Texas A&M and was traveling back from Austin when my vehicle broke down in Bastrop. Shane, the long haul driver, arrived ahead of the estimated arrival time and was gracious enough to answer all of my numerous questions. I felt that my vehicle and I were both in good hands the entire ride back to College Station. I really appreciate the level of professionalism and the safety precautions that he took. Wish there were more stars because this was something that could have been terrible for me and LoneStar made it as easy and stress-free as possible. Thanks again Shane! read more

Bait and Switch. Quoted me $2307 for my Mazda 2 repair. After they said something about the paint color being wrong on the quote, it jumped to $3400 AFTER the repair and BEFORE telling me. It turns out Tomas called MY geico agent at Caliber Collision to find out what HIS quote for my car was. When he found out theirs was more, he went with it. My mistake for letting them know it was an insurance claim upfront- gives them a license to jack up the costs, cheating everyone but themselves. The car did come back looking decent,with the exception of the gap in the photo. read more

Lonestar Towing & Recovery - Here's what he is up-charging me $3400 for. - Auto Repair Near Me - Bastrop, Texas

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Used USAA Roadside assistance, Lonestar came out and tried to jump the vehicle. The vehicle did not jump so we needed to tow it. The driver stated that a new claim would need to be made and he isn't going to stick around much longer. While on the phone with USAA he just drives off and doesn't say anything! Was very rude and not helpful! Freedom towing was sent the second time and was very professional. Don't know how these guys are still in business! read more

Had to get a tow last night while it was raining slightly. Had a great experience. The driver was quick on sigjt. Effeciently loaded and unloaded the car once at our destination. The driver was professional friendly and a funny guy that made the whole experience a positive one. I would definently recommend using them if you are having car trouble on the highway. read more

They do great work at Lonestar Collision. They take the time to repair your vehicle correctly and back to original condition if not better condition. They don't rush anything, they fix it right the first time. I wouldn't take my vehicle any where else. Highly recommended!! read more

We know how they make money not associated with repairs. When your car has been towed and is "staying" for multiple nights, they don't return your call for 3-6 days, hence more money for them. To get an extra night, they don't return the call until late in the day, when nothing can be done or setup! Ca-ching for them, not for their customer..... What makes this worse is that when vehicles are towed from a collision, the victim/driver is in a very vulnerable position. It's very disappointing when you realize that a company is taking advantage of you and your situation. read more

A rock from a passing dump truck hit my windshield and chipped it. I called my insurance and they told me the closest place was in North Austin. I looked online and found Lonestar collision. They took me right in and fixed it. You can hardly tell and it ended up being 3 places, one pretty bad. Great service, fast and friendly! read more

I have had three body and paint repairs by Lone Star Collision in the past few years. Each time they were the lowest estimate and finished the work on time and on budget. I am very impressed with the quality of their work. This last time, the owner found another dent and fixed it at no additional charge. He also went around the car and touched up several dings in the paint. I really like this business even though I hate that I need their services. read more

My car was towed by Lonestar Collision and Repair in Bastrop, Texas. The charges should have been $229, but they demanded $329 to release my vehicle. The extra $100 was for an "inclement weather" fee, which was listed on their displayed board of charges. I understand a need for a weather fee, but I was there that night, and there was no inclement weather of any sort. I have looked up weather reports from the two surrounding weather stations, both of which state that there was no precipitation, ice, or fog. I called the company, and they said if there was any fog, then the fee applies. I find this a deplorable business practice. They were my only towing option, and I had no way to anticipate that charge when they were hired. To the best of my knowledge, and going by the weather history, there was absolutely no "inclement weather" that night. Considering my treatment, I would not trust these people to touch my car again, either for towing, repair, or maintenance. read more