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    Giddy Up And Go Coffee Shop

    4.5 (2 reviews)
    Open 6:00 am - 5:00 pm
    Updated over 3 months ago

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    Starbucks

    Starbucks

    2.4(83 reviews)
    12.8 mi
    $$

    I came in for my free birthday drink. The drink was 10/10…read more A woman after me- I could tell from the way she was speaking, was impaired mentally, she spoke like she was trying to figure out how to word things as she was saying them and attempted to explain her birthday was October 13th and she wondered if she could get her birthday drink. She had wallet in hand to try to provide proof if it had been requested. She was immediately denied and turned away. I understand that people lie all the time, that there are policies in place but she did not get the great customer service I received. She did not get the benefit of the doubt. The cashier did not even attempt to go higher up to ask for an exception to be made. As I was waiting for my drink, one of the baristas explained excitedly that this location was the most heaviest in all of DFW due to the location. As a store who is not struggling whatsoever financially and has such high foot traffic all hours of the day- I would expect more. I walked out sad for the woman who could not get her celebratory drink.

    I haven't been to Starbucks in a while since I moved. We have a private owned coffee shop in my…read moretown, so I've been frequenting there. I was at the discount tire next door and decided to get a coffee. I pull up to order and I asked for sweet cream in my coffee. Two guys inside (one on the speaker and one in the background) starting mocking me about my order because of the sweet cream. The guy on the speaker says in a very sarcastic way "well cream it up for you real good" and they both laugh. This was September 16, 2025 at 10:46 am. I will leave you to properly handle this situation and talk to your team about customer service and how to act towards customers. I won't return to this location and I will tell others about the experience I had.

    Giddy Up And Go Coffee Shop - coffee - Updated August 2026

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