While the MDs & RNs here are all quite nice, I have a real problem with the fact that it's next to…read moreimpossible to reach someone here on the phone. You have to go thru a main number. The other day I called several times, listened thru the automated message & then each time sat on hold for quite some time before being disconnected! The following day I tried again at 4:30. And the message said they were not taking calls, that the "on call" team was covering. I thought this weird since their closing time is listed at 5:30, 7:30 & 9:30 pm- depending on the day. Finally, the next day I found a number for one of the nurses there & was able to leave a voicemail. I received a call back today. When I relayed the extreme difficulty I had trying to reschedule an appt to this support staff/scheduler I received a chuckle & was matter of factly told it was normal that no one answers the phones after 4:20 pm since that is when they stop taking calls & refer everything to the "on-call" team. This was news to us! Then why bother listing their "open" hours as being a full hour past that time, 2 hours past that time & 5 hours past that time-- depending on the day? So in summary, the telephone triage system is VERY inconvenient to navigate, and usually results in long wait times and disconnects/hang ups. And patients should know that they stop answering the phones for non-emergencies at 4:30- regardless of their posted hours.

I've been a patient here for a month and have been in a few times for ultrasound, PET, CT, and…read moreCT/tomo tests and then today to meet with the amazing Christina Lavin, genetic counselor. Every visit has been truly lovely. Each staff member welcomes each patient, introduces themselves, explains what will happen at each step in the process, and provides little things for comfort like a warm blanket while napping in preparation for a contrast CT. Always calm, smiling, comforting and attentive. All appointments have started exactly on time which helps relieve anxiety as there is no stressful waiting. The facility is spotless and so beautiful. It does not feel like a hospital at all. Nice cafeteria for a snack afterwards. Free parking, too. Shout out especially to Ms. Lavin for a really extraordinary and helpful educational session today. If you should have a need for a medical genetics consult I highly recommend Christina Lavin! And thank you to medical assistant Janice for the quick and painless blood draw today. The whole team here goes above and beyond for their patients. Thank you!!

Endeavor Health Dr. Rupa Lakhani, MD helped me alot and Dr…read more Johan helped me also. Thank you !

This hospital used to be top tier now it's garbage like most Chicago hospitals. Came into the er…read morewith severe abdominal pain (kidney stone) got triaged and was told to sit in the waiting room. Snail pace for everything. They have time to sit around and bs. If you can please go somewhere else ,!you could die in the waiting room waiting for help and they wouldn't even notice. No one in the waiting room and I've been here for 3 hours just sitting.

I had a gastric sleeve surgery with Dr. Yang a year ago and I was very happy with him and the…read moresurgery. He took time with me and my results were great. I highly recommend him.

From the owner: With three locations, Suburban Surgical Associates/Suburban Metabolic Institute has served…read moreChicago's western suburbs for 40 years. The practice has offices in Berwyn, La Grange, and Elmhurst, Illinois. Our surgeons are on staff at Macneal Hospital in Berwyn, Amita La Grange Hospital in La Grange, Amita La Grange Hospital in La Grange, and Elmhurst Memorial Hospital in Elmhurst. Founded by recently retired Dr. Mouhammad Souman, the practice has grown to five board-certified surgeons. Each surgeon at Suburban Surgical Associates/Suburban Metabolic Institute attended medical school, residency, and specialty training at some of the finest hospitals and universities in the country. Moreover, the surgeons maintain the most current practices by serving as clinical faculty members at Northwestern University. As a general surgical practice, Suburban Surgical Associates/Suburban Metabolic Institute meets a variety of needs ranging from breast surgery to colon resections to cancer surgery, using the most advanced techniques and technologies available. The practice strives to meet the needs of each patient and has made minimizing complications and maximizing outcomes a top priority. The surgeons actively take part in nationally recognized programs through the American College of Surgeons and American Society of Metabolic and Bariatric Surgery and perform in the top 10% nationally in many categories in the ACS-sponsored National Surgical Quality Improvement Project...

I debated posting this for so long. I began my IVF journey with dr Reinhart in 2017. He was…read morewonderful. We had to freeze our embryos due to career changes and returned in 2021 with Dr Rana. Dr Rana was amazing and had a successful pregnancy without a hitch. He was so comforting, caring and understanding. He took his time to listen to us and was extremely helpful as they were still strict Covid protocols in place during this time. I returned again in 2023 for another transfer, during that time Dr Rana unfortunately passed and I was handed off to Dr Victoria. She was dismissive from the start. After a few surgeries that she related I need for a "successful" transfer were completed we had an unsuccessful transfer. We had 1 embryo left but decide to do another egg retrieval. We had another transfer which thankfully was successful but not uneventful . During this time I had heavy bleeding and I kept calling the office and the nurse Sophia and Dr Victoria were very dismissive saying that it was implantation bleeding. Mind you I was soaking through pads. This went on for 8 weeks. On what was supposed to be my last appointment before handing me over to by obgyn I walked into the building and I felt like was bleeding heavier then usual. I was. I went into the office and told the front desk and I was escorted into a room I laid there beeping for 10-15 mins. My husband and I thought we miscarried. Dr Victoria walked and immediately says she so sorry and these things happen. The ultrasound tech also came in with her and performed an ultrasound. On the screen we see the baby and heart beat. I was then diagnosed with subchorionic hematomas. I could've been diagnosis earlier if they would have listen when I told them continuously about the bleeding. Nurse Sophia called me the following day and asked me to increase my progesterone when I asked why, her response in the most snarkiest tone was, "well cause your bleeding." I understand that but maybe a clinical explanation as to how it would helped would have been wonderful. I stayed another week and at this point I began to have morning sickness. We discussed options and I expressed my concerns with Zofran. She looks at me, throws her hands up in the air and says, "another one." I just went through something traumatic so yes I would be very concerned. She had this dismissive behavior during the entire time I was there. I couldn't wait to be discharged from that office. I hope this helps anyone is going through fertility issues so you don't have to be more stressed during an already stressful time. I'm grateful for my two children but the way I was talked to and how I was made to feel was uncalled for.

I have now been to 3 IVF clinics and this was by far the WORST experience I've had. I met Dr. T…read moreonly once via virtual visit. She was almost an hour late for my egg retrieval and that was the only other interaction I had with her for a whole minute. And when I got my results, she did not contact me. It was some random nurse I had never spoken with before. In fact, I didn't even have 1 or 2 consistent nurses I'd be in contact with. There would be multiple. For such an intimate and personal thing to go through, this clinic doesn't see you as anything more than a number. And during my results virtual appointment, Dr. T wasn't the one to tell us our results or discuss this with us, it ws some random nurse we had never met. This just shows the level of care Dr. T has for her patients. Instead, we met with some random nurse we had never met. We had asked this nurse what we could have done differently. She had a whole list of things. My question is, given my age and the lack of time I have to get any good eggs, why didn't they provide me with this list during my initial retrieval with them? I had 2 other doctors in other clinics look at the protocol that was given to me and they both said they were shocked by Dr. T's approach and how much she pumped me up. I had OHSS after it, and it was an awful experience. I will never visit this clinic again. Also I didn't have success with my egg retrieval.

Dr. Alan Zucker is the best obstetrician I have had. He is the reason I am blessed with my…read moredaughter, Alexa Baczak. I first went to see him after I discovered I was pregnant with her. My first son had died, suddenly, when I was in early labor while I was in the hospital. I was so scared but wanted a baby so badly. Not only did he give me and my daughter the best care, he managed to calm all of my fears. I will forever be indebted to this man for the beautiful young woman in my life today. He brought her into the world. She is about to be an attorney for special interests and wants to help those who are less fortunate. After my daughter was born, Dr. Zucker also caught an early case of cancer and took care of it right away. My cancer came back and it wasn't caught until it metastasized. We moved to Peoria because of my husband's job. I am lucky to be alive today and only see gyne oncologists because they monitor my cancer status. Dr. Zucker didn't miss anything. He even caught autoimmune disease markers in me for Lupus and that has helped because I have rheumatoid arthritis and sjogrens, which was caught sooner than the average person because of Dr. Zucker. His staff was also exceptional and everyone was so kind and caring. If you need a good gynecologist that cares about patients as human beings, I would recommend Dr. Zucker to any woman.

I appreciated all the great reviews of Dr. Boyd and after weeks and weeks of trying to find a…read moredoctor I think I can trust, they helped me decide she was the doctor for me. So I called for an appointment and was told she could see me on August 18 (today is July 2). I have prescriptions that have to be monitored and maintained, and I also have a very painful issues with my arm. I don't think either can wait for August 18. They are two separate appointments and they won't combine them: one is "to establish care" and the other is an illness visit. Once I see her as a "wellness visit" on August 18, I would be able to "get in quicker" to see her in the future. For now, if I'd like to be seen and monitored by "someone else" who has more availability in their schedule I could do that. Well, I've had a terrible experience with a doctor in Chicago that left me with ongoing medical issues that could have been prevented. So I did my research and selected someone I felt I could trust. I was so very lucky to have that in New Orleans (from where I just moved) and I just wanted that again. I don't really want to see "someone else" that I don't know anything about and waiting 6+ weeks to see a doctor I researched heavily. So while I can't really rate Dr. Boyd herself, this is a warning to those who are looking for a doctor: even though her site says she is accepting new patients, I don't think she really has time for them. Be sure you can wait six weeks before seeing her if you choose her. I get why she's busy -- she's good. But why advertise that you're accepting new patients when you really don't have time for someone who needs you?

Dr. Boyd is AMAZING. She's warm, but professional. She takes her time with her patients, and it's…read moreobvious that she cares very deeply for those in her care. Truth be told, I prefer younger, female, Family Docs (as opposed to Internal Medicine) - just as personal preference - but she's absolutely lovely. Kind. Attentive. Concerned. All the things you want in a GP. Oh - and one last thing: At my previous practice, there would be a HUGE wait - I mean, HOURS. (But heaven forbid you be more than 10 minutes late...they would cancel your appointment.) Not so with Dr. Boyd. I never feel rushed, either. She's genuinely a good MD. Seriously.

I would advise against seeing Dr. Firdousi Mazda - my experience with him was overwhelmingly…read morenegative. First off, he failed to take seriously a problem that had worsened my comfort and quality of life for months, and to do the deeper digging to uncover the root cause and recommend an appropriate course of action. To his credit, he did diagnose me with another problem which I was unaware of - but he did it in a way that freaked me out and almost had me in a panic attack - all because of the way HE himself reacted to it. He then proceeded to acknowledge he had no tools or knowledge to resolve the problem, but that he'd try anyway - and in the process made me bleed and inflicted a world of hurt. Finally, and again to his credit, he referred me to my local university hospital and a renowned urology surgeon there, who did the job - but all the freaking, blood and pain Dr Mazda inflicted were completely unnecessary. Steer clear.

When diagnosed with a thyroid disorder, it was hard to understand how a prescribed pill from my…read moretraditional doctor was going to fix my problem. Dr. Ciobanu's extensive knowledge brought me clarity on the how's & why's of my condition, and the role that nutrition & supplements can play in the repair of it. All of my interactions with her have been met with patience, understanding, and a thoroughness that is hard to find with many traditional doctors. Not only do I feel a physical relief from my symptoms, but my mind is at ease knowing a true balance is being restored to my body.

I am very happy with my experience with Dr. Ciobanu! Not only does she make you feel comfortable…read morebut she is very knowledgeable and thorough. She truly cares for her patient's well-being without being too pushy or intimidating. I highly recommend her for any of her wellness services!

After canceling my appointment 3 days in advance I received a bill for 50. for no show, I contacted…read morethem to tell them I cancelled and they removed the charge. A few weeks later I get a bill from them for the appointment I never had. I contacted BCBS insurance to let them know and found they had already paid out on the fraudulent claim. After 6 conversations with billing and the Lombard office I am still receiving threatening collection bills! Every phone call its the same thing "I am so sorry you've had these problems I will get this info to a supervisor and they will contact you" 0 for 6 on the contact!! I would think after getting paid on a fraudulent claim there might be some urgency to resolve, but instead they send letters and emails threatening for 47.00 I can't trust this Duly anymore, I sure don't want to put my health in their hands!!!

I saw my doctor on the 16th of September because I'm suffering from severe pain in my right hip…read more After taking X-Rays, it was determined that I need a hip replacement. They gave me a phone number to call to schedule surgery, which I want done a.s.a.p. I called and all you get is voice mail and the message says to leave your information and they will call you back. The message also says to call only once and not call a second time. Today is the 24th of September and still no callback. DULY does not give a damn about patient care, all they care about is cutting corners and making a huge profit. They're the worst medical system in the United States. I have no complaint about the doctors, as they're good, but it's the DULY health system that's rotten. Ever since they took over DuPage Medical, it went downhill fast.