I'm not from Okeechobee but I brought my Silverado in for a service. I was told that the upper control arms needed to be replace, I asked for the take-offs. Once I picked up my Silverado I discovered my upper control arms and ball joints were in perfect condition, I have Cognito upper control arms and ball joints. I went back and spoke to the shop foreman, Cody Price, who told me that the ball joints needed replacement, but since the dealership never uses after market parts, the upper control arms needed to be replaced. I pointed out a Silverado in the service area that I know is waiting on Kypronite front end parts and asked why that is. Cody Price told me that the owner of that Silverado lives in Okeechobee so the dealership uses after market parts for him but not for me because I don't live in Okeechobee, FL. I then explained that my Silverado has a leveling kit and the Cognito upper control arms are necessary for proper tire alignment since they're a little longer. He then told me that the Dealership installs after market leveling kits all the time and never had a problem. I told him that my Silverado is pulling hard to the left and again he stated Gilbert Chevy will install after market leveling kits, but only for Okeechobee resident. I was discriminated against because I don't live in Okeechobee. I thought all GM dealerships treat people the same. Cody Price was very rude and unjustly cost me approx $1,5000.00. read more

I purchased a 2025 Silverado 2500HD 3 months ago. My salesman, Albert MacKanick was extremely informative and very patient. I have returned several times with questions about the new technology in this vehicle. Each time Albert came out with a smile and went over things with me. I highly recommend Gilbert Chevrolet and especially having Albert as my salesman. read more

Went in there for a regular oil change and was told they could not get me in, and it was 8 am . They were super rude and they said I needed to make appointment . The next appointment was 2 weeks away. Will never go back read more

We stopped in to just browse and had the pleasure of speaking with Delilah (not sure if I am spelling that correctly). We ended up test-driving 4 trucks, before narrowing it down to the one my husband wanted. Delilah was wonderful, and extremely helpful in assisting us. We ended up buying a truck from Gilbert Chevrolet, and Gilbert has definitely earned our future business as well. We appreciate their honest pricing and no-pressure sales approach! read more

Dalila was great sales rep on me andy wife's Chevy Blazer great service. Sales manager Chad was also great help. Thanks for such great service. read more

I got my deal at this dealership. It was so realistic prices and a opportunity to get a good deal with good people and find good vehicles. Albert and his team was so nice, calm and really helpful. Thank you guys I get my truck when other dealers gave me a really bad experience. Now you guys have a new customers! read more

Gilbert Chevrolet - Car Dealers Near Me - Okeechobee, Florida

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This group of used car sales guys (Mike, Eddie, Frank) and Chris in finance were the best group of good ole boys around..they have all been at that location for 25 plus years...If you want an honest deal, go there. They have an awesome selection and connections galore. No pressure and they will work to assure you are treated like family. They are entertaining and will just sit and chat with you while finance does their thing. Speaking of finance, Chris was patient even when I changed my mind three times about Gap insurance. Everyone knows it takes awhile to buy a vehicle but when we told them it was close to our sons guitar lesson time, they offered to have one of their retired guys drive it to us (1 hour away) but there was no way we were leaving without our new truck..we will not be buying anywhere else! read more

Gilbert Chevrolet - Car Dealers Near Me - Okeechobee, Florida

Had oil change and tire rotation. $98.39. Ouch and it's just an Equinox. Not so sure I will return for anything else.

This past weekend a computer chip/board went kaflooie on a Saturday night some 3.5 hours from home. Long story short, Sunday I was able to get the vehicle transported to Gilbert Chevrolet, whose service department was closed. Monday, when Gilbert's opened, Amanda, the Service Advisor contacted me, I explained the situation, Amanda had the service department correctly diagnose the issue, and by Tuesday the truck was fully repaired. Where the vehicle was past the warrenty date, I had to pay for the repair out of pocket, which I was glad to do given the excellent service provided by Gilbert's. So I happily returned home. Very much to my surprise, Amanda contacted me with the great news that although being told initially by GM that because of the age of our vehicle, they would not cover the cost of the replacement of the computer chip/board, but some wrangling, Amanda was able to get GM to cover the cost of the repair! THANK YOU AMANDA!!! I really appreciate the way you managed this repair. read more

I recently custom ordered a Chevy Silverado from Gilbert. My salesman, Albert MacKanick, walked me through the process and kept me informed throughout the process. My truck was delivered on time and to my satisfaction. Everyone at the dealership was friendly and professional. Albert went above and beyond to make this a great vehicle buying experience. read more

Albert MacKanick, walked me though from the beginning to the end of my 2022 Service Truck purchase. He answered all my questions and went above and beyond while he was on vacation. I appreciate all the effort with the sale and making me the buyer feel at ease the complete time. Kandras Construction will definitely refer and use the dealers services in the future, as I was treated like the car dealers should treat the buyer not as it is now with the big dealers that are not so people oriented. Courtney Bobst also did an exceptional job with the financing and made it stress free and completely online, signed contracts with my tablet from a job-site, that's stress free. read more

Excellent service Kim and Brandon are outstanding. They are very informative and honest

Purchasing a car can be very stressful. Not the case with Gilbert Chevrolet. We worked with Roger and Tom, and also Chris in the finance department. Roger was very professional and Tom very friendly. Chris was very patient and answered all of our questions we had. The transaction was smooth, the price great. We never felt pressured or intimidated. We negotiated and agreed on all the details from the comfort of our home, before we came. We truly recommend Gilbert Chevrolet. One word comes to my mind: CLASS. read more

I took my car here because it's still under warranty they took 25 days to fix it.. Never once called to let me know what was going on. When I would call the customer service person named Marsha would screen the call and not deliver and massages.. when I finally got my car back the had left bolts missing and oil leak that left me with no oil. So once more I took it back and again they took 3wks to get it done and once more never called me to inform me of what was going on or give an update... I never once got a sorry needless to say I will never go back here again warranty or not they are horrible and inexperienced with their own make in cars.. read more

Went to Gilbert to simply look at a vehicle I was interested in and from the moment I arrived Tommy Shorter approached me with such care and patience. He got me just what I wanted and made sure I left there happy with what I was getting. They truly want you to be happy and satisfied when you walk off that lot with your vehicle. Made me feel comfortable and at home from start to finish. So happy with my service there and would definitely refer my family and friends to keep it local with our Gilbert Chevrolet here in Okeechobee!! read more

I drove 90 minutes to Gilbert Chevrolet because of the selection on the outgoing Chevy SS, and I am very glad I did. The staff here is respectful, courteous, honest, and genuine. Special mention for my sales agent Albert Mackanick. He went out of his way to get me an appointment, test drive, best deal possible, explain how everything works in the vehicle, and get me my GM card rewards dollars. He also responds to emails same day. Definitely worth the drive. Highly recommended. read more

James, the Service Manager, truly cares about giving his customers a positive experience. It was comforting that my car was in good hands under his supervision. read more

Do not use this dealer!!! How can they take such advantage of an older senior citizen. They sold my 86 year old dad a 2015 Toyota Camry LS for $16,000 and the darn thing had 101,000 miles on it!!! How do you guys sleep at night??? read more

Very happy with service, Tech came out and explained the cooled seats are operating as they should and he even agreed it doesn't work very well...but it is operating within spec. read more

We've bought 3 cars at Gilbert Chevrolet and use them to service our cars too. They are wonderful and we trust them to take care of our family. read more

Having a real tough time with this dealership right now. We had to return our vehicle for the second time for tranny problems. The first time we were given a rental that we had for a month. When we got our vehicle back within 6 days it had to be returned for problems with the transmission. This time no rental. Obviously it will take around a month to repair the vehicle. Problem is , and the dealership knows, our family has had a christmas trip to Alabama planned for months. Now we have to get our own rental because they have left us stranded. It is my hope that this can be resolved before christmas amd i can return and change this review. read more

Terrible terrible customer service. Lies. Pay for extended warranty then when something breaks they said " oh no its declined" then I said how? I paid for it, it came out of my loan. Then he said idk it wont tell me. So now i foot the bill! Ill never buy even an electric scooter here and if you do your a fool read more

Best car buying experience I have ever had! I will always buy from this dealer now. If you are buying a car call Roger Rice at Gilbert Chevrolet. He is professional and accommodating. I highly recommend this dealership. read more

Have purchased many vehicles in my lifetime, but this was by far the easiest experience ever! It started with Albert, our salesman, who was knowledgable, patient and very helpful. Roger helped coordinate our special delivery and all the "extras" we wanted done prior to pickup. Josh was very professional and did a great job installing our 5th wheel hitch. Chris in finance breezed through the paperwork! A+++++ for team Gilbert Chevrolet in Okeechobee, FL! read more

I had a great experience at Gilbert Chevrolet. My car was serviced in record time. I also had a roof rack installed at the same appointment. The employees were friendly and extremely helpful. Thank you for the exceptional service! read more

While in town on vacation, the engine light came on in my 2015 Suburban. I took the truck to Gilbert Chevrolet's service department early the next morning, hoping to just get some information on what was wrong, not expecting to be able to get the truck in that day. However, I needed to get to St Pete that night. I spoke with Kim Vinson, who sent me to Sheila Yates to see if we could find the part the correct part. However, we couldn't find it. She sent me to James Sarros. James was very accommodating and looked up the codes and determined what needed to be done. I explained that I needed to be in St Pete that evening, so he immediately got me in the schedule to complete the service. They also did an inspection and found a minor oil leak in the pan. James had indicated that it might take several hours to complete the work. I was happy that it was in the queue at all! He later came to find me to tell me that they had a loaner car for me for free, if I wanted. Wow! I never expected that! Patty Watts was very helpful and took care of all the paperwork quickly. I got a call maybe an hour later that my truck was all fixed, including an oil change. The bill was considerably less that I expected. In summary, I want to thank the entire service staff at Gilbert for the exceptional service that I received, with special thanks to James, who went way above and beyond anything I have ever experienced at a dealership. I will STRONGLY recommend your dealership to anyone! read more

took day off for service after being told was still under warranty. get there after driving 150 miles get to service center note on service request let me know no warranty. no problem with that. problem was no notification or apology after wasting a day for nothing. my next chevy will not be from Gilbert's. Emilio Posada. would have given a zero but it won't let me. read more