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Gilded Lily

5.0 (4 reviews)
Closed • 11:00 am - 4:00 pm
Updated 2 months ago

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Lowe's Home Improvement

Lowe's Home Improvement

2.0(50 reviews)
1.1 mi
•$$

This location is an interesting example of extremes in customer service. I have never had a…read morecomplaint about Lowes product line, locations, or facility accommodations. The staff here is at one end of the service spectrum or the other. Most are very well informed, friendly and competent. A large number are also unmotivated, distracted, and indifferent. I offer this opinion: This location is in need of much stronger leadership. The store director seems detached from most of the staff and customers. It makes itself manifest by the poorly trained cashiers. There is no direction to accommodate the customers that have waited the longest when a new register opens, for example. I and my company use this location quite a bit because our properties are close by. To be honest, I wish it were a Home Depot (more consistent service, better prices). Kudos to the majority of the staff! Try working at McDonalds or Kinkos to many of the rest of the staff, and management........

On Thursday, I placed an order at the South Kansas City Lowe's location for same-day delivery. It…read moreis now Sunday, and the delivery has been repeatedly rescheduled day after day. When I contacted customer service to investigate, I was initially given conflicting information and told an item was out of stock. After I verified the item was indeed in stock, store staff admitted that Lowe's third-party delivery service is refusing to pick up the order because it includes bags of soil. Instead of resolving the issue internally, store management informed me they could do nothing further and instructed me to contact the delivery service myself. As a Lowe's customer, my transaction and delivery agreement is with Lowe's, not your third-party contractors. I expect Lowe's to fulfill the delivery I paid for or immediately coordinate an alternative solution.

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Gilded Lily - homeandgarden - Updated June 2026

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