SUMMARY: Quality work, but make your full complete plan and get it done in one project. Monitor the work, and do a complete walk thru before the end to ensure all is done. Thoroughly review the bid to ensure all details are captured. I don't understand why a linen cupboard and shower door installation would be excluded from a full bathroom remodel bid (tiny bathroom too). Longest review I've ever written to be fair and honest. I'm disappointed with details and follow up.
UPDATE:
I originally gave a generous review of Mike & Mitch because I appreciated that I could be hands-off during my mother's remodel; I was in town to help & managing many other things for her care at the time. They did all they could without having to engage me and were respectful of all requests. Because of that I left out my complaints, such as skipping the linen cupboard entirely in what was supposed to be a complete BA remodel. My bad for not seeing the item missing from the quote. It just needed paint. I took a few hours prior to the remodel to clean everything out, but it wasn't touched. Other details were also missed - like properly securing the toilet roll holder and patching/painting where a curtain rod had previously hung. Not a huge deal overall, but as with any project, a clear walk through and detail management is needed.
**I've dropped this review due to a lack of follow up/going quiet for agreed work. Shower doors were not available in time for the project, so they agreed to return to install the door and also install much needed handrails for my mom to keep her stable & independent in her home. They agreed in person that they would do this work. On 10/20 I asked for help, completely detailed the need and parts ordered. On 10/23 I was told they'd make time for the project on 11/8. My bad for taking a week to get back as I was extra busy with new job & other mom needs & had to review original bid for new charges. I agreed add'l fees 11/1. On 11/7 it was confirmed they'd do the work 11/9. On 11/8 I was told they couldn't make it & asked to move it to the next week. I never heard from them again. Today is 12/11 and mom is in thee hospital after a bad fall and broken leg. Family will help me finish the work ourselves as best we can. I get their busy, and I contributed to 1wk delay from the 10/20 request, but if you commit to something you should follow through.
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I found Gilgen through online research to help with my mom's bathroom remodel in Armona (I live in SoCal & don't know local options personally). Let me tell you, I was so very relieved to have Mike and Mitch on my team the week they did the work. They were very professional, delivered on what was needed, with complete view to my needs and wants. Their work is good, and they are very professional and respectful. Very clean, organized, just all around good. I never give 5 stars btw; I have to be impressed.
Not only did they do a quality job, but they just got the work done with little input or direction from me - something I needed and wanted - and they knew it.
This remodel was done out of necessity. My mom's 50yr old shower and bathroom was in disrepair. I was overwhelmed with all that's required to care for a parent from afar, and they managed all the details in respect of that - engaging me only when I needed to make a decision.
I saw another a-hole reviewer that gave them 1-star for not getting back soon enough. Dude! People are busy, give them time to respond! I NEVER had issues hearing back. Drop them an email and give them time to get back. They don't have an office receptionist, they're smart and manage it all themselves. read more
