We had our heating and air conditioning go out and tried to contact a few different repair companies with many unable to come out for weeks or not even get back to us. We contacted Comfort Now and were able to easily use their online chat. Once we officially set up the authorization, we were contacted and on our way to having someone show up to our house. Daniel showed up, masked up and he went to work on our unit. Daniel and Israel fixed our safety switch that was installed improperly by the previous company that installed our new unit. Israel also found that our return was not efficient enough for the size of our AC unit and Daniel went over the options to remedy the situation and financing. We are very happy with the quality of service and attention to detail that Daniel and Israel took in servicing our unit. We decided to sign up for their Comfort Care program to have our AC serviced annually and save on parts and services. We are pleased, have heat and we're going to be calling Comfort Now for all of our service needs. Thank you Daniel and Israel! read more

In 2023 my husband and I moved into our new home and we needed somebody to service our air conditioner and we decided to go with Lee's because of all the fantastic reviews via Google. Our first experience in the spring was absolutely fantastic. The gentleman worked incredibly hard, and was very thorough In terms of reviewing the AC And all of the units inside. We decided to sign up for the yearly membership which was cheaper than calling them out on an individual basis. We just had our second appointment for the winter and it was a new gentleman, but he was equally as caring, intuitive and hard-working as the first gentleman. We've really been impressed with the service along with the quality and care from the company. They have been incredibly reliable for us. I highly recommend them! read more

I've used Comfort Now in my home in Hanford and now at my home in Visalia, for over 13 years they have always provided honest, fair, professional and reliable service. I've installed a total of 3 new systems, both heating and cooling and they are always amazing. Regular maintenance is easy and professional Highly recommend! read more

We lost our A/C Friday evening when it was 107 outside. We called Comfort Now that night to their 24/7. Of course they are swamped with this heat wave. This morning (Sunday) at 8:00 am, Spencer Dias was here, smiling, very personable and extremely knowledgeable!! We told him was was happening and he knew exactly what our issue was. Immediately got to work and got our issue fixed. Yesterday our house was 89 degrees INSIDE!! Thank you thank you Spencer!!! We are now at a sweet 75 degrees inside. Everyone (us and the pets) are happy and cool. read more

Called and asked what labor cost would be to change a fan blower on a warranty claim from a dual pack unit. Offered them model and serial number. They wanted $99 just for a labor quote. Ridiculous. Receptionist said she would email her service tech and get back to me. 5 days later still nothing. Wow! read more

I had the tune up special performed with comfort now. Daniel was the tech he was very profesional even wore shoe covers to come into the house. The great thing about it was he took pictures of the equipment and explained everything that was serviced as well as some issues that may come up in the future. Really great service and reasonable pricing. Will use them again in the future. read more

Daniel B. was awesome, very professional and knowledgeable ! I had an ac guy from another company come out and was very unhelpful , Daniel came and tracked down the problem and had the system up and running in no time!! read more

I have been using Comfort Now for about fifteen years. Their prices went up recently, and I tried other companies, but I recently went back to Comfort Now simply because they're reliable. I have used them for both AC service and plumbing, and had no issues with their work. Plus they were able to respond more quickly than other companies I tried. read more

Great professional service. They come twice a year to check the system, change the filters and keep it running smoothly. Go over all the parts of the air conditioning and heater and explain how it's working in language I can understand using pictures read more

Well, we needed to replace our A/C and we chose Comfort Now. It was pricey but they promised to do a lot of things like cutting our electricity usage in half, replacing the ducts, adding more insulation, replacing vents. After 4 days of them working, they told us they were done. As they tried to leave we pointed out that a couple of the old vents were hanging out of the ceiling. They didn't show us how to turn the unit on or how to adjust the thermostat. Then pieces of insulation started to fall from the old ducts. Our water heater didn't work and the house wasn't getting cool. A quality control man came out to fix the problems we were finding. Like they cracked the stucco on our house. He inspected the system and found stuff the crew didn't do well or at all. They left the old vents open so the hot air was coming into the house. They left some places without insulation so condensation could collect and drip on our ceiling. They didn't connect one piece of equipment to another so we aren't getting full use. The more this man tried to repair the flaws the more stuff he found. He said he was going to share lol the pix he took and would have the company fix things. At this time I would NOT recommend Comfort Now to anyone who needs an A/C unit for their home. Too expensive for such a shoddy job. Maybe I'll change my mind if they correct everything. But I'm sooo disappointed. read more

Excellent response time and very professional technician. He explained our options thoroughly and was polite and courteous.

The initial contact was very positive and pleasant. They were able to give me an appointment within a few days. Someone stayed in contact with me between my call and appointment to confirm my appointment, name and picture of the person that would be coming. The representative called to let me know where he was and that he was on his way. The Comfort representative was very polite and professional. He explained what he was going to do and approximately how long the visit would last. He wore a mask while in the house and covered his shoes so he didn't track dirt. He wore a picture ID that matched the picture that had been sent to me via text. Representative took picture on the roof and in the attic so when talking to me and explaining what he found I could see it for myself via his pictures. He explained in detail what Comfort Now could offer me, what my options were and the cost. I was offered multiple opportunities to ask clarifying questions. He was very patient with all my queries but answered each question in great detail and in language I could understand. The week between the initial contact and the day of installation someone from the office stayed in close contact with me via phone and text. Day of installation I was sent the name of the team leader and reconfirmed time of arrival. The team arrived at the appointed time introduced themselves reviewed with me what they were going to do and how long it would take. All personnel were very friendly and polite. The whole time they were here they let me updated on their progress. When the work was complete they reviewed what they had done, showed me pictures of the completed project and cleaned up the yard and vacuumed inside the house. They left my yard and house cleaner than when they arrived. They remained in close contact between installation and inspection of completed work. The surprise thank you gift was a nice bonus. I would highly recommend you give them a call, you won't be sorry! read more

I would like people to know that they only care when you are a new customer or they know they are going to get money. They cancel appointments or change them when the service person had given you a specific time. They called to reschedule an maintenance appointment again and this time it was a month out. I would not recommend Comfort Now. read more

Do NOT use this dishonest company. I had AC problems over the summer, the tech determined that the capacitor had to be replaced as a temporary fix, but eventually the entire unit had to be replaced. Being a "reputable" company I made the mistake on trusting their diagnosis. I decided to not replace the unit over the summer and wait until the winter in hopes of getting a better deal. I had another company look into the unit. To my surprise, I was informed the unit was just low in refrigerant and does NOT have to be replaced. The problem has been solved without replacing the entire unit. Stay away from this company. read more

Very crooked!!! Do not use!!! Call anyone else! 1. Comfort Now lied to me about my $50 part being under warranty (it was, and I asked them). They charged me for new part and took old part so they can submit it under warranty and have new part sent to them. They're essentially paid twice for the same part. The technician kept urging me to buy a $5500 compressor to replace mine that still worked!! (I'm a woman, by the way. No knowledge of AC units.). Technician wanted to refill my Freon for $1880. This service call was only a $50 part replacement. Comfort Air basically wanted to make over $7,000 off my $50 part replacement service call!! 2. Technician and their office staff wouldn't give me their hourly rate. Charged me $464 for a $50 part, which means they charged $410 for an hours work. I didn't know all this until I made calls later. 3. Grants and Arctic Air told me later they only would've charged $175 (Grants) and $225 (Arctic Air) , and would've given me credit for the $50 part. 4. Contacted Ferguson HVAC Supplies and Trane AC unit manufacturer. Confirmed I had warranty afterwards and Comfort Now handled this improperly. 5. I'm submitting this to the State of CA Licensing Board. Comfort Now is also dishonest in hiding their hourly rates and parts costs, and in telling customers the part and hourly rate are one flat rate with no itemization. I called their office and gave manager 2 days to contact me and make this right. They haven't! read more

When I was replacing my complete units they were very attentive. 5 mos later I'm 7having some issues with my AC unit and for about a week, they've kept putting me off stating they don't have an appointment to schedule me. I'm considered a warranty issue so that is not as important as a new purchase appointment. Also, to date I've been very patient with a replacement of my panels that they dented and tried to hide from meand have not replaced. read more

A member of their plumbing team gave me a quote that included some expensive brass pipe and fittings to fix a leak. The following day, the leak was fixed; however, no new pipe or fitting were used. When I asked why no new pipe or fitting were used, I was told that they were not needed, I asked if the bill would be adjusted because the quote was very high and included new brass pipe and fittings. I was told the they are a bit pricy but their guarantee is good. Eventually, the cost of the repair was reduced by the amount of the fittings that were to be used but were not. The only complaint I have is the cost of the repair for what was done and the time it took. This plumbing company is too expensive for the type of repair made. read more

They came 45 minutes late for our appointment but the information was good. 4 different levels of estimates was given. John was very professional, however the estimate was huge. I will keep looking read more

Waited 1 week for service on my air conditioning unit for them to change my appointment the day before due to an "emergency" like mine wasn't when the unit has been blowing hot air and my tenant had to stay at a hotel for the week. I thought I explained that to the gal I spoke with but I guess it wasn't relayed and was put down as servicing call and not a diagnostic. I did want service but I also wanted it looked at and fixed. Luckily I was able to get in with a smaller company for the same day and time. Very dissatisfied and disappointed with the service!!! Do not go to them unless you want to be let down in this California heat! read more

I wanted to have my HVAC serviced through Home Depot, and they along with Lowe's use Comfort Now. The man was clean and punctual, very pleasant and seemed professional. After inspection he concluded my HVAC had a leaking coil and I had lost half of my freon, he said a lot was covered and I would only have to pay $3000 out of pocket to them. I decided to get a second opinion. They reported I had all of my Freon, there were no leaks and my HVAC was in great shape. They also stated that my system was a 2016 and all parts and labor were covered, but my HVAC was in great shape. As it turns out the owner came and I went on the roof, he showed me the leak. And explained everything. He also told me that the parts are warranted, and could not have been nicer to deal with. My faith is renewed in humanity. read more

Complete rip off. The guy that came out was a used car sales man. Suggested 3k cleaning of the evaporator coils. He said they would probably develop holes and need to be replaced at an additional 3k. Wanted to sell me a 17k new system. I literally brushed off and vacuumed my own evaporator coils it took me 15min max and my system has worked 2-2.5 times better than last year. I have saved about 50% in cooling costs. Just do yourself a favor and look elsewhere. read more

We have been working with Comfort Air for a few years. Would recommend them for your heating and cooling needs.Spencer was great today with just one problem he did say we didn't have a hard start on our AC system which was put on just a couple of months back. But other than that he did a great job and he was very helpful. Would definitely recommend you call if you service. read more

I hired comfort now as a Lowes installer for my roof mounted ac unit. Total cost for a 3 ton AC unit came out to $11,000. When everything was said and done, I got a jew ac unit, but overall, I'm not pleased with what I received. And the followup service. So, starting with the installation. I found out the unit itself only cost $5,000, so that means that I paid $6,000 for the installation. Even after permits and crane rental, that's way too much for an AC unit installation, but I didn't know enough back then. When it came to testing the unit, the installers managed to break the paint around every single AC register. As a first time homeowner, I've learned a lot since they installed my unit last year, including knowing that you're supposed to cut the paint around the register to prevent this exact thing. That's absolutely shameful. Now, here's the fun part. I have a 3 year warranty on the unit and the installation. I had an issue where I needed to call the company because my AC WASN'T BLOWING COLD. I replace filters monthly or less, due to the high dust around here, but it turned out that my filter was clogged. I found this out myself. When I made a service call, I was told I'd hear back shortly. I didn't get a follow up for 3 DAYS and never even had a technician come to inspect the function of the unit. In the end, here's my take. Comfort now is: Severely overpriced Poorly trained Negligent towards customers I would 100% never recomend this company, unless you're looking to finance repairs. In the end, I'm absolutely disgusted with the service that I've received. read more

The only reason we even gave 2 stars, was because of the professional attitude of our Service guy, Edwin! He was great and professional. But for $89, literally nothing was done but looking at it, and then your hit with an OUT OF THIS WORLD PRICE LIST for all sorts of stuff from the slightest "band aid" repair(over$1200 to total replacement!(Well over $5000) So yeah, The whole experience felt very "used car sale-ish". You sign up for an $89 "Tune up"(which again nothing was tuned up), and are presented with thousands of dollars in "fixes", like a shell game! We were shocked. read more

called comfort now because my heater wasn't working the guy came got on my roof and said the limit switch and tripped and said he reset it that was all it needed and also recommended me replacing the unit because it was older with a quote of 26 thousand dollars . I said I will think about it . 15 mintuse after he left the heater went back out . called Canby's ac in Tulare and they said limit had tripped again turns out it tripped due to a dirty filter that comfort now guy just didn't even bother to check . asked Canby's to give me a quote for the unit to compare quotes and they gave me one for 10500 with all new duct work I gave them the job . if you miss a filter which should of been the first thing that comfort now should have checked... I can't imagine what they would have missed on installing a unit . will never use comfort now again. Canby's has a life time customer now . read more

Excellent service and quick to respond. Tommy is a thorough and professional technician.

Extremely overpriced had to pay 90 dollars for them to write me up an extremely high bid of $1,500 bucks for a blower motor that went out, a blower motor that cost 100-200 dollars, had another company come do it for a fraction of the cost. Wouldn't recommend this company I figured they would cut us some slack considering we've done tons of buisness with this company. read more

Update to my previous review. I appreciated that Josue from Comfort Now reached out to me and stood by their "100% satisfaction guarantee" and made things right. read more

WOW! A year ago this company came out to service a AC unit. At the time they advised me that AC needed a coolants, cleaning, blower fix at a total of $3k. At the time they also said that it came with a warranty and that we should be good for at least a couple years. Fast forward not even a year later and having the same issues. I of course bring them back out as they seemed professional and quick like the last time. This time they advised that coolant was low again and that the unit needed 6k worth of service even on with some of that work being on parts they had repaired. When I asked about the warranty they explained that they would give me a 1k discount on the work. At this point I spoke with a supervisor, she then tells me that what I really need is a whole new unit as my unit is old. I explained that I was upset that if this was the real case then why not just tell me a year ago instead of putting a bandied on it. I then got told that I needed to spend 13k for a new unit replacement.... (frame of reference I'm having a whole AC and furnace installed near Bakersfield hour away for 16k.) I asked why it was so much and there was not explanation. At this point I called around and got a well recommended HVAC person to come take a look. What he found was that our airfilter was dirty and needed to swapped out..... I have attached a pic... So this lead me to believe that the tech didn't even check the basics and then they assumed that since my AC unit was older that they could bait and switch me to sell me on a new unit. I cant say if they work they did back in august was real work or not. All I can say is they they are good at sales and convincing the regular joe that they need more. Do your due diligence and get more than one opinion. I was also contacted about my experience with them by a manager and I was told that they would investigate and follow up within 48 hours.... its been over a month.... I gave them a chance and never again. read more

Comfort Now Air, Plumbing, & Heating - Heating & Air Conditioning/HVAC Near Me - Visalia, California

Called Comfort Now for our check up. We got in sooner than originally planned. Rene came and serviced our unit and educated us in an extremely positive way, ok-so it will cost us too-but we now know that our unit isn't getting enough air in the in-flow. Rene was a pleasure to talk with before, during, and after the check up. His educating us enlightened both my husband and I, although my husband is very mechanical in lots of ways, just not in air conditioning. We hope all Dustin's employees are as courteous and knowledgeable about cooling/heating units as Rene. Rene took pictures and showed them to us so we could "see" what he was talking about and explained in "lay-man's" terms so that I could also understand what the main issue was with our air conditioner. We are hoping Rene is the one that comes to do the work we need done and also does the heating tune-up in September. What a great worker, since I don't know what other term to use, Rene was with and for us. Thanks Comfort Now for doing us right!!! read more

Had a great experience withTom who was the technician sent out. He was able to explain what the recommendation was, explain what would be recommended in what order, and answer any and all questions. I did sign up for a membership program they have an I look forward to future interactions. read more

Our A/C unit was short cycling and the house was super hot a few days ago. Luis came out in 104 degree temperature and got the unit serviced and up and running. A couple of days later, the unit started doing the same thing. Luis came back out and replaced the Compressor Fan and once again the unit was up and running. So far so good!! Thank you Luis for doing an Outstanding job! There should be more technicians like you out there!! read more

Just had Jessie and his amazing team take away my 23 year old a/c unit and replace it with a new one. I am so excited! Steve Hardcastle, Comfort Advisor was my initial contact with Comfort Now. He walked me through the status of my old system, what a new system could offer and explained everything. The team that came today were AMAZING! They dealt with my 2 small dogs who barked every time someone came inside to check the vents or passed by a window. They were respectful, polite and knowledgeable. I am ready for the hot summer days that are sure to come. So professional and great service. Thank you ALL! Erica D. read more

These guys are great! I have had them out a couple of times. They have been able to get out when needed, reasonable, and get things done in timely manner. They will be my first contact from now on. read more

My A/C was blowing out warm air so I contacted Comfort Now to have it diagnosed. A technician came out, and after about 30 mins of looking at the unit, he informed me the issue was with the condenser fan. He quoted me $1651 to replace it. I was reluctant due to my A/C unit being 15 years old, however decided to move forward. After replacing the fan, it was still blowing out warm air. The tech then told me I needed a new breaker and gave me a new quote of $2300. I was able to get him to drop the cost of the breaker (which was an outrageous $650), and allowed him to continue with the work. After replacing the breaker, my A/C was still not working. Turns out my unit had a grounded compressor. How he was not able to diagnose this initially I don't understand, but I'll give him the benefit of the doubt. What I could not believe is he still wanted to charge me for replacing the condenser fan. Seriously??? He misdiagnosed the issue. Had he told me upfront it was the compressor, obviously there would have been no need to replace the fan as it would make more sense to have a new unit installed! Of course I did not pay, and the tech walked away and very rudely said, "Good luck." The entire situation could have been handled much differently. Due to the shady and unprofessional service I received, I will never use this company again. read more

My elderly parent's used this company to service their Heater. They were professional and fair with their prices.

We recently had both air conditioners/ heaters replaced through Comfort Now. They are wonderful to work with and prices are comparable. Their customer service wonderful! You will get texts with a picture of the tech that is on the way to your house! If you make an appointment, they will text to confirm that what you had set up is correct! They bend over backwards to make you happy! I highly recommend them when you need new units or need to have your units serviced!! read more

I highly recommend Comfort Now Air Conditioning Heating. They are awesome! Within a couple of days of agreeing of unit to be installed my air conditioner heater was up and running. Very professional knowledgeable staff. Top notch! read more

My heater was on the fritz and I had no idea why.... I called up these guys in the late morning and within a few hours, and right on time, a friendly tech named Brandon came by to help me out. I know nada about HVAC and had no clue what was wrong with the system; only that I'm freezing in the mornings as of late.. Up to the roof went Brandon, opened up the unit - and within minutes he asked me if I had recently put on a new thermostat in the house and I told him yes. He quickly knew it was a thermostat issue and not an issue with the unit! He gave me the option; he could change the wires himself for an additional fee or explain to me how to do it myself and only be charged for the protocol home visit fee. He explained the correct positioning of the wiring so as I could save the extra fee and fix the problem myself. Within minutes of him driving off, I switched the wiring to the correct positions on my thermostat and bam; Let there be heat! Problem solved. This is a completely trustworthy company with employees that care about their customers! I will absolutely give my business to them in the future - you should too! Also something to consider, they are partnered with some local Lowe's stores for their customer's HVAC needs. And needless to say, that speaks volumes. read more

These guys were great. Ran into a situation with ice freezing on my cables outside my HVAC unit (as well as condensation water dripping in/around my blower on the inside fan/ducting area) which was resulting in no air getting through the system. They diagnosed a blockage due to filthy coils. That particular part infuriated me as I had paid for a cleaning from a different service less than 2 years ago (around $400!!) and have been regularly changing filters. The tech told me nobody had cleaned those coils in a VERY long time. Very reasonable pricing (far less than the previous guys charged to clear the coils) and that included a new digital thermometer with programmable options (as opposed to one of the old traditional analog ones). Highly recommend these guys for any A/C issues you might run into. =) read more