I would definitely call someone else's, I have received poor service from this agency. To start off with I had all of my insurance with them; vehicle and home. I had my license suspended recently because my debit card lapsed and they did not call to let me know this. Granted, this is ultimately my responsibility and I take responsibility for the situation, but it would've been nice to be informed by my agent who is supposed to be my personal agent to let me know of this situation. I ended up not having insurance for three months and had no idea. So now, my insurance is much higher due to the license suspension. And State Farm would not even re-write me and they admitted fault, when I talked to someone at the corporate office. Just shows you how this company/office is run and their integrity.
I ended up switching and going to Geico. Much better move they save me money and are always available. Hence the second thing, they are not available. I was calling today, which happens to be a Wednesday at 2:30 PM. Their office is closed at 12 PM on a Wednesday. Who is closed on a Wednesday that is in the insurance business? I can tell you who is not, Geico. They were able to help me and save me money. So now I have all of my business with Geico and they are available 24/7/365.
They are only available from 830 to 5 on random days where Geico is available 24/7, every day of the year. This is a huge difference from this type of insurance product/agency.
One other thing to note, when I went to get my homeowners insurance with them inside the office I asked them to add sewer back up because I have a septic tank for my house, the agent had to call Chris in his office to make sure that was OK and he was asking why I would want that? It's like they're looking for ways to not pay for things that might happen to someone's house. Seem like a dishonest move, why would they question someone who would want insurance add-ons? I guess they think everyone in Chester is ignorant and un-educated.
Either way, I might be making some assumptions about their character, but I am definitely not assuming how I was treated. I would definitely find somewhere else for your insurance or find some other quotes from insurance providers in the area. read more