Very, very poor customer service!!!!! I purchased a Whirlpool water softener online through the…read moreGaylord store. It was delivered by FedEx within 4 days. However, it was delivered tipped on it's side (horizontally) which damages the internal components. I refused it and it never even was unloaded from the truck. The next day, I called the store to explain the situation. After much time spent on hold and being bounced from one associate to another, I finally asked for a manager. Again, many minutes of holding, I finally spoke with Paige and explained my situation to her. She took my order # and information and said that she would investigate and call me back. I waited patiently for 3 days, no call back!!! I then called the store again and was on hold for minutes again. She told me that I could purchase another one again or wait up to 10 days for a refund on my card, then purchase another one! I told her that I would not purchase another one, that I just wanted a new softener to replace the one that was shipped improperly. (FedEx's fault). Finally, I asked her to let me speak with someone higher up the management chain. After waiting on hold once again, I spoke with Gary. Explained everything once again and he assured me that he would look into it and get back with me. He offered compensation for the issue and I patiently waited once again. This was on a Friday, it's now the following Tuesday and I've heard nothing back from him! Getting a bit peeved, I called the store again. Another 10 minutes of being bounced around and put on hold, waiting to speak with Gary! Finally, a female associate said "he must be busy" and took my name and #, saying that he would return my call. 5 hours later and haven't heard anything again! I was in management with Kmart for many years and if I would have treated a paying customer this way, I'm sure that I would have received severe repricussions! I guess that I might have to turn to a source of media to get their attention and be treated properly! I've wrote everything down, so I can back up what I'm saying! Very poor management at the Gaylord, MI Lowes!!! They have had over $500.00 of my money since I ordered it!! STILL, NO RESPONSE OR RESOLUTION!!!! James Reish

Larry Stempky was beyond helpful. I had a home project go south and Larry walked me thru it and…read moregot me back on the right track!!

They had a sale on so I got an Ariat sweatshirt. I consider a great value whenever there's a sale…read moreanymore That was good. The cashier was extremely friendly as well. They're actually the only ones I find in town that have my pickled quail eggs, and you can also get three kinds spicy, jalapeño, plain and actually think there's one other.. I added it to my Ramen in the morning. It's so delicious.. thank you you family farm and home

Was treated poorly and ignored then when needed Help they helped other customers tht came in after…read morewe did. We waited over 20 min and tried multiple times to get help so not impressed and get short handed, but you don't ignore your customers to help another . I'm not happy at all

Kevin in the plumbing department was exceptionally helpful. My friend and I went in to find a…read moretoilet tank gasket. The first employee we met let us know the isle we needed, then when we weren't able to find what we needed we asked a nearby employee for assistance. He wasn't able to help us but he called for Kevin who showed up quickly and was exceptionally helpful. The entire experience was very good. Employees were plentiful and helpful! Quite a rarity these days.

The deilvery drivers Robert and Tristen went above and beyond for me. I measured my doorways and…read moreapparently I need a new lesson on how to properly use a tape measure, because my fridge did in fact not fit through my doorways. These lovely men took the fridge apart to get it into my home. They were absolutely wonderful and​ kind, despite my mess up. Thank you again gentlemen!

Order home delivery for a 40# bag of diamond natural puppy food and the dog food bag had a huge…read moretear in it 3 to 4 in slice on back near the bottom of bag with packaging box full of dog food what a joke FedEx delivered it and I believe they're the ones that probably put the big gaping hole in the bag!

The employees went above and beyond when our trailer had bearing issues. They were so kind and…read morebeyond helpful. Marie checked on us multiple times to make sure we were safe and had everything we needed after closing and that we were going to be able to get back on the road. Beyond thankful for her and her coworkers during this time. The store also had everything we needed!