Bought a set of new tires for my F150 last year and went back recently to have the tires rotated & balanced. Was pleasantly surprised to have them tell me it was free with the original purchase of the tires. Also, they spent extra time working to get a stuck lug not off and replaced the stud and nut with new without me having to ask. That type of customer service will keep me coming back. read more

Thank you Kyle!! Appreciated your help with my flat even when you were closed for the day. I recommend this business.

My husband had a good experience and our truck got aligned, it was definitely off alignment and they got us in quickly and the whole process was quick. Glad we found a local place we can take our truck. read more

Wow this place is awesome . They have really great customer service . They are very personable and work hard to please the customer . I have been to this shop several times now and they are awesome . I will go to them any day over les Schwab . Thanks again guys keep u the good work . read more

Gills Point S Tire & Auto Service - Waiting area . - Tires Near Me - Newberg, Oregon

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Here is an edit to my original post: After having left the previous review. Robert and his team did a great job getting things pulled together and the part replaced. I'm especially thankful in a service they provided to help eliminate the oder from the part that needed repaired. Thank you Robert and team for being swift to resolve the situation. read more

The team was responsive and called to schedule an on-site work at my home. Danny was great setting up an appointment. I needed help to replace rear tires on my riding mower. Troy came out and had both of the old tires off, new ones on, and all fixed up in less than an hour. It was awesome and thanks Gill's Point S. I would highly recommend them. read more

I took back my van yesterday which I had repaired about 11 days ago. I went to Fred Meyer last Saturday, backed out of the parking lot and when I geared to drive I heard the sound, I thought I running over something. Driving straight on the street my steering wheel was way offset to about 2 o'clock. Labor Day weekend so I've waited until Tuesday morning. I thought they would do the Alignment to correct the problem, so I waited. I saw that someone drove my van onto the street, and he did not come back for about half an hour. He told me that the parts they used were bending and no one had the parts, so I decided to come home. The man called me around 3 pm and told me that it would be over $800 for me to pay for this. I can not believe what I heard, he also said that need to get parts and they are waiting for them. I am 76 years 76-year-old woman, I feel that I'm getting scammed by this place. I wanted to pick up my van and take it to a nearby place called Steve Auto, but he said it's not drivable. I drove the van to the shop, and I saw the man drive away with it, WHY? After this, I don't think I will ever take my van to Gil-Point-S in Newberg. I am done with them. read more

my truck broke down on the side of the road, 15 minutes before they closed and they sent somebody out to come help me fix my truck and took very good care of me. I will definitely be going back with all my problems in the future. read more

Helpful and hardworking the guys were there for me when I needed them. I would have paid for than I did for the service. The competition feels corporate and impersonal now. I felt like my dollar is staying in the community when I spent it here. read more

it was great. The guys were very knowledgeable, and I was in and out of there very quickly. Good job.

Amazing. I needed to take my car in for a random check engine light and the team went above and beyond to take care of my car in the most cost and time efficient way possible. Their customer service is amazing, they have a COVID safe space to wait while your car is being repaired, and by the time my car was done I felt like they were part of the family! I highly recommend this company for all your car related needs. If they can't do the work they will provide you the best option, and if they can do your work you couldn't ask for a better team to work with! read more

I get my oil changes here. They tested my battery and said it was good a few visits ago. Did a great job on my sedans brakes a couple months ago too. Yesterday I went in and bought a battery for my SUV and they happily installed it. I always look to see how crews interact. This group had smiles and seemed to genuinely enjoy their jobs and coworkers. Polite and professional the whole time. Good to see an energetic cohesive team atmosphere. I'm in the McMinnville area and will continue to choose the drive to Newberg Point S over competitors. Getting ready to start a trucking business soon and the trailers and trucks will need periodic service. They said they'd wire up any light configurations I want as well, so that was useful. They have an expansive catalog of gear to outfit my growing fleet. So it was great to get that part of my plan worked out. Keep up the great work. read more

This location is perfect for this small town, it has the friendly I-know-your-name vibe...even if they don't! :) Larry is the first person I met and he is fantastic, don't ever let him go from here! He's super friendly and helpful, esp to me as a single lady who knows nothing about cars! He treats me with respect and explains everything in an easy to know way. I happened to go in when they were doing a special Passport deal, it wasn't really mentioned but I saw a small sign and inquired. If they have it avail, grab it, it's a great deal for oil change, tire bucks, etc. I really was happily surprised to get a text from them reminding me about something (can't recall what exactly) but it was so nice, they gave hospitality. Alas, like most tire stores their waiting room isn't fancy, it could use a "woman's touch" but they at least have water bottles and regular coffee with wifi. :) When I have had miscommunication, they have kept my business by making sure I get a discount. I appreciate that when they aren't perfect, they know what to do. Go!! It's a great place!! read more

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Absolutely awesome group of guys that work here that speedily got my car back to me! They did a great job in getting my car running so much better than before. read more

Huge thank you to this shop! Great service! With no appt at all I showed up, had a rough day, and My tire sensor said I had a low tire. After dealing with broken tire gauges at three different gas stations I was frustrated and just pulled in asking if they would check since at this point My Toyota app was not correct and I had no idea where the air pressure was at. They immediately helped me, checked ALL my tires and got the computer alert taken care of too! Bless you! I needed this today. We are new to the area and you have definitely earned my business going forward! read more

Gabe is incredible! I needed 2 tires and a new battery, and he went the extra mile to research and coordinate with another business to help me get the lowest price possible. Service was extremely quick, and I was communicated with every step of the way. I fully trust Gabe and his team and highly recommend bringing your vehicle to them! read more

This morning as I was traveling from Portland to Carlton, a light came on saying my tire pressure was low. I pulled into this Point S Tire and immediately someone helped me determine that there was a nail in one of my front tires. The kind technician worked on in immediately and 15 minutes later my tire and car were ready. The surprise is that they didn't charge me anything -- they told me they wanted me to have a good beginning to my day!! What a gift!! Please support this business with yours!! Thanks again!! read more

Came recommended by my mechanic friend. They gave me options for my tires, and were very knowledgeable about which tires did what and which ones would fit my needs best. When they knew I was hoping to get my tires before driving 800 miles the next day, they made it happen - went and picked them up from another store that day. THEN, in California, a road hazard damaged one of my new tires and when I got back, they replaced it in 30 minutes, no problem, no charge. Their waiting area is also stocked, clean, and delightful. read more

After finding a bulge on our 40k tire after only 13k miles. We went back to gills for a warranty replacement. Since they could not find an exact match we agreed to buy a second tire to match the replacement. This is a $74 tire. When we picked it up,they told us we owed $186. Installation and stems.... this is not the customer service we expected to receive. When we expressed our shocked anger they decided to drop it to $112. Still for a faulty tire that should have been covered. We should ave paid no more than the $74 for the tire. The stems had just been replaced. Crap company. We will be sharing our experience and will not go back. Think about that Gills. Where is your quality customer service that backs their product. Update: no contact was made. This response was not true read more

If you ever go to this Tire Factory, make sure the manager Larry is not there. I go to Jim Bacon's Tire Factory in Beaverton for all of my purchases, but every now and then since I work in Newberg I will something I need done and I stop into the Newberg location. Seriously, Larry the manager has tried to screw my dad over TWICE on sets of tires (and my pops owns a company with about 40 pieces of rolling equipment), Larry has talked to me like I am some uninformed idiot almost every time I've gone in. I will never go to this location unless it is to tell Larry to F off. One time I really needed an alignment on my car and I had a coupon for $50 off any service, I called Larry to ask him if I could use the coupon and how much the alignment was, he asked me what type of car I had and and then told me that the alignment was a 4-wheel one and it would be $79.95, so I confirmed with him that I would be able to use the coupon, and I was really strapped for cash at the time so it was very important that I be able to use this coupon so it only costs me $30. Long story short, I went in, got the car aligned and then when I picked it up and went to pay, Larry hands me an invoice that says $49.95, and I could not use the coupon. I asked him what the deal was and he denied that he told me it was a 4-wheel alignment, since it was only a 2-wheel alignment that made it $49.95. I was so freaking enraged, but I just paid and left. Then another time I brought my summer wheels and tires in to have them put on, because Jim Bacon's swaps them anytime for me for free, and Larry wanted to charge me $20! I told him that I had bought both sets of tires (and 1 set of wheels that was $1500) from them and he still wouldn't do it. I can't believe there are no bad reviews of this location. I will NEVER do business with this location, you can't miss Larry, he's the big tall gray-haired dude. Avoid Larry at all costs, he will screw you, he even ordered a special order of tires for my dad and bumped the price up $300 when they arrived, its a total joke! read more

I highly recommend doing business with this company. Whether it's tires, brakes, or oil changes, we've always had the BEST customer service and reasonable prices. Larry helped us out in the past, and more recently we've worked with Tony. Besides being friendly, the thing we appreciate the most about this business is that the really OWN their work. If there is any doubt in their mind that they didn't meet our needs 100% they take care of it. Several years ago they recommended tires for my husbands car that ended up wearing out way before the warranty. Rather than making us jump through hoops to meet the specs of getting reimbursement through the manufacturer, they warrantied the tires themselves, giving us a hefty discount on a new, different brand of tires. Had we gone through the manufacturer, we would have had to purchase similar tires to those that had failed, and what was the sense in that? Larry said since they recommended the tires that didn't work for us, they were going to fix it. More recently, they replaced our brake pads and rotors on our family van. The calipers seemed to be functioning fine, so they didn't quote us on replacing those at that time. The next day, the van began shaking intensely when we were driving, and we had to have the vehicle towed back to the shop. Before they even knew what the problem was, they were asking us if everyone was alright and offering to get us a rental car. It turns out that the calipers needed to be replaced after all, and while it was likely not their fault, they took care of it, replacing both the front calipers free of charge. Point S tires is clearly a company that values their customers and their reputation. They've consistently gone above and beyond my expectations in the years we've given them our business, and I look forward to doing business with them in the future. read more

Gills Point S always has the best customer service of anyone I've seen! They are so pleasant and helpful when you come into their shop. They're also very efficient and have always got things done quickly! read more

Needed new truck tires and went to Point S in Newberg since this would have been my third set of Goodyear tires for this vehicle. Counterperson was rude to put it mildly... Wouldn't honor warranty, either saying tires weren't rotated often enough. REALLY?!!! Became angry when I asked more about it. Refused to sell me tires. This is on top of earlier manager (?) who was downright mean to his employees on previous visits. I only did business at those time because of his extensive tire knowledge. Got tires at another dealer and will use this shop in the future. Seems like point S has some personnel issues... read more

Have been to the point S tire store in newberg several times and the customer service was horrible. My brother went there today to get his battery replaced that was under warranty and the manager that was helping him said to go to the store in McMinnville because he couldnt help him.. and this was after several days of back and forth phone calls if they even had the right battery to help. Forget about the newberg store and go to the mcminnville store... they have better customer service! read more

Very great costumer service, Knowledgeable staff, and overall made a seemingly boring and routine event, a great one.

I have never had such a horrible experience from a service shop. They were supposed to complete an alignment. When we asked why the truck still pulled, they were rude and offensive. We then took the truck to Les Schwab and they verified indeed that no work had been performed. We went back to get our money back and again the rude and arrogant fools that worked there still lied. Eventually making a scene they returned our money. Steer clear of this place! read more

This place has THE best, most HONEST, service. They amaze us. So many things are done as a courtesy. And they have taught us tricks in DIY. Definitely an asset to Newberg. We will gladly keep going back. read more

This place is awesome. My daughter took her car there to have it diagnosed. The battery would not hold a charge. She really needed to watch how much was going to be spent on a car she was not sure if she was keeping in the future. She owns a small business in town and hoped this owner was like her, honest and has good character. Gabe was great and over heard her being told they were keeping it over night to see if it would hold a charge. She was going to walk back to her house in the rain with her 4 year old, but Gabe said he would give her a ride! The next morning, he called and said it needed a new battery and what the charge was for that. We told him we could get a new battery and put it in to save some money and he understood why we would do that and asked us to let him know if the battery worked and if he could ever help again with getting it started if needed. What an honest place and I felt like she was treated very well there. A great asset to newberg! read more

Recommended by a mechanic. We had an all wheel brake replacement, calipers, and discs. Gabe listened carefully to my wife's description of the car's symptoms, managed to squeeze in an inspection in a busy schedule, and then gave us a very thorough review of the problems he had found. I am a skeptic, but he was extremely professional as well as personable. He was able to factually back up every concern we expressed, without scare tactics, even asking if we wanted him to put everything back the way he had found it. We ordered the repairs. They were done by the next morning. Gill's service exceeded our every expectation. Their work is guaranteed. I was given a veteran's discount. While I hated the bill, the costs were very reasonable, my wife was in a safe car, the place was spotless, and the customer service just couldn't be beaten. I am scheduling an oil change for my diesel truck next month, and they will let me bring in my own oil (I am very loyal to a brand that is not readily available). Put me among the many folks who love this place.. read more

Went in today to get a flat tire inspection on my car. I called the store ahead of time and got in quick. I didn't have to wait like other stores. Larry, the store manager was to the point and professional! read more

My son, a Newberg resident, recommended I come in to Newberg and have this honest, hard-working shop take a look at my brakes. Problems were explained to me in a cordial manner and they corrected my brake problem at a very reasonable price. I'd like to Thank You. Your reputation proceeds you! read more

Worst customer service I've ever experienced from a tire store. Manager Larry was a know-it-all that obviously lacks an education and watch for his word play, he likes to wait until after the sale to mention he doesn't warranty some of his tires. Overall his attitude is the worst, he got so flustered talking on the phone that he couldn't speak straight and basically told me to pound sand..... if you don't like to work with people then don't go into customer service! Definitely will be going back to the faithful les schwab or americas tire next time. read more

Fast and friendly service, and cheaper than the Les Schwab store up the street. I can be in and out for my tire service needs in under an hour. You're lucky if Les Schwab will even start looking at your car in 60-90 minutes. It read more

Awesome Service from these folks! I dropped in to get a flat repaired and asked to have my brakes checked while they were at it. They took good care of me letting me know that I didn't need brakes yet and told me I had plenty of time left. They fixed the flat in no time and sent me on my way! And super friendly and they actually care! Great place! read more

Great service here. Larry, the manager is kind of intense, but in a good way. I came in on a Friday with a problem, he got me on the schedule for Saturday afternoon. He actually called me in earlier due to an opening and got me out of there for less money and time than initially expected. He took the time to explain what had caused the problem, then offered to rotate my tires (I got them at another Tire Factory). I will return. read more

Great service and great people! I needed a tire repair right away and they took care of it right away. I was in and out in 30 minutes. Larry was wonderful...very friendly and professional. I will always purchase and service my tires with them in the future. read more

I am amazed at the previous review regarding both Larry and Tire Factory Newberg, I could not disagree more. I have purchased 2 sets of tires from Larry and am purchasing a third this weekend. I have never received better service, quality, or information from any tire company in the Portland metro area period. Matter of fact I was so impressed with the service I received I sent a letter to the owner of this particular location to let him know what an impression Larry made on me. read more

Larry will and nick always provide great service .. For my tow company