Review was for a very slow draining kitchen sink repair. Contacted them via the Yelp app. Received…read morereply right away. They were able to come the next day. They called to prep me that they were coming the day of. Then they pinged me when the technician was close. I like that level of communication. Fixed the problem in 30 minutes. Decent price for a plumbing house call. I'd use them again.

We've been having issues with sink backup and then our toilet too. I called Dempster and Bill was…read morehere within an hour. He is very knowledgeable about plumbing and seems like he could handle any problem big or small. He fixed our problem in less than an hour!

Awesome job appreciate Tom thank you for helping fix my porch leak. Kind professional and knows…read morewhat he's doing.

Excellent service. Arrived the same day. Problem solved…read more Would recommend and hire again.

Each time I spoke with them they upped the estimate. Then they took a huge $19,000 deposit to…read moreschedule the work. Two months later they still had not even put us on the schedule. They sent someone out to re-estimate and he suggested doing a lot of things that he then lied to his boss and said I had suggested. I wouldn't work with this company if my house depended on it. There's something really wrong here. The boss is never there and if you call to inquire he gets angry. He is disdainful and arrogant. Maybe it used to be a good company but save yourself time and money and go elsewhere.

Have been using Cavanaugh for a number of years. Always reliable, always sent great workers to do…read morethe jobs needed. UNTIL this last time. The job was quoted with a cost that could go up as much as $200, which was fine. The job was done and the bill was double what the upper number was. The reason given was that they had to go back and forth a number of times and charged $110 per hour for the extra trips including travel time (blamed it also on gas prices) FYI. we live 20 min from Sheffiled. Jsut be careful is you use them, get a written estimate first!!!!! This is no way to treat customers when you have been in business so many years.

I am renovating a house in Hudson, NY. I thought purchasing items in Great Barrington at Plimpton…read moreand Hills would be a good idea after talking with my architect. We were hoping to find a supplier for all of our future renovation projects. I ordered $2,000 worth of shower stalls and hardware for two bathrooms. I had great customer service from Cori in the showroom. My items were delivered as expected and on time. After the delivery I had to push off the bathroom install after a long delay in the renovation of six weeks. We did not open any of the boxes and put these boxes in the master closet on the 2nd floor that had no construction in this area. When we opened the boxes 7 weeks after the shipment arrived (I know it was a long time) there was no valve trims in any of the items delivered. I immediately called Cori and asked her if she could please check and see if there were these valves in inventory. Clearly, there was a mistake with the delivery, despite the long time that had passed. Seven weeks had passed since the delivery, I was transferred to the manager Garrett. Eventually, I received a polite email saying all items were delivered and it has now been two months since delivery, which is a long time. I replied and agreed that 7 weeks since delivery to notice there was an issue is a long time. However, I requested some additional info. Were the items in a separate box? Were the items added to one of the other boxes? How many boxes were delivered? I realize these are specific questions. However, Garrett told me he checked the inventory and with the driver. Since the delivery driver was certain the items were delivered, I figured it was best to check in with my questions. I'm told after numerous calls and unanswered emails that although the warehouse scans all items when they load the truck, they only keep this information (on their servers) for 30 days. Just asking how many boxes were delivered and which box the missing items were in to help locate things seems reasonable. The missing items are not too expensive, only $350. I would expect Plimpton and Hills to be better than this and follow through in an attempt to sort out a solution. Being told that they have done everything to solve my missing items is not exactly true. I'm sorry, you are in the customer service business.

I've renovated a number of bathrooms over the years and have been very happy with the customer…read moreservice at Waterware (Plimpton and Hills). It's a very nice showroom. Clean, bright, large, and easy to check out the merchandise. The past two times I purchased items through Cori, who was terrific. Genuinely interested in helping me. And provided some excellent design advice. I wanted my items asap, and she followed up to ensure they were in and called me. Very pleased. The customer service at the counter where you pay is also excellent. Prices are competitive. No need to shop on-line or anyplace else.

I posted another review about Josh's fantastic service for my boiler several months ago. When my…read moremini-splits stopped blowing cold air, I knew Josh would be the one to call. He fit me into his packed schedule (of course the units picked the first hot spell of the season to act up), diagnosed a refrigerant leak, and set about fixing it. If you're not familiar with mini-split systems, the difference between them and central air is that where central air cools air at the condenser unit then circulates it through your house, mini-splits circulate refrigerant, cooling the air at various "head units" throughout the house. The advantage is that mini-splits are easier and faster to retrofit into old buildings. The disadvantage is that there are many more places for a refrigerant leak to hide. Josh filled the system with UV dye and came back late in the evening to check for leaks. He found a couple of egregiously loose fittings---a sure sign of shoddy installation by the other company that had installed the system. At this point, he suspected there were probably loose fittings elsewhere. He's keenly aware of how expensive refrigerant is, and how bad it is for the environment when it leaks. With that in mind, along with the fact that the heat spell had broken, he suggested we hold off on refilling the system until he could come back and do a full system walkthrough. When he came back, he pressurized the system to its max with Nitrogen, so he could check for leaks without wasting refrigerant. It just so happened to be the hottest day of the year (so far), but that just made him more determined to get the system running for us. He worked thoroughly but quickly and got our system running better than I think it ever has. I'm profoundly grateful for his hard work and dedication. I cannot recommend him highly enough for any HVAC work you need done.

New customer, and can confirm all excellent reviews. Josh is very professional and does a nice job…read moreexplaining the service and the state of systems. Fairly priced and didn't try to sell us things we didn't need.