I was very underwhelmed in my experience with this office. The agent that I worked with provided me with misleading information. I moved from out of state and stated that I was sure I needed to have the insurance changed to VA before I registered my car. After 2 weeks of back-and-forth with the agent (who wanted to hold off on changing it over), I called the DMV myself and learned that if the insurance is not current in VA there is a $500 fee! While the information I received from the agent I worked with was (technically) correct, it was definitely not helpful or valuable from my perspective! Additionally, I had asked for quotes with and without renter's insurance (on the phone and via email) and only received with the renter's insurance, which I later took off. When I asked about billing and how the credit from my NY insurance would get transferred over, I never got a straight answer. If you work with this office, I would be sure to document communications, request via email, and check in to verify that what you have requested gets done. Though I will keep my business with this office (for now), setting things up was highly frustrating and annoying--had I known this on the front end I would have worked with another agent or office in the area. read more

I know that there's always a stigma against insurance companies, but I honestly feel like I've hit the jackpot with State Farm. When first moving to the area and comparing rates, State Farm offered one of the lowest rates out there (if not the best). I signed up over the phone, and honestly was not impressed. The person I signed up with did not speak English well and had a terrible attitude. I'm a little bit hazy on the details, but somehow the head of the office - Ginger Gray - and her associate Amy found out about it, and Ginger came to my house after hours to go over the final paperwork and to apologize for the service. I've honestly never had that level of service before and was not expecting it whatsoever. Additionally, when my car did need to be repaired, it was extremely easy and a painless process on the insurance end so I'm grateful for that - I've heard horror stories about insurance gone wrong. I've had State Farm call me several times to offer me additional discounts that I newly qualified for when could have just kept me at a higher rate and I would have been none the wiser. Also, the holiday cards are always a nice touch and very appreciated. I'm definitely a fan and they've earned themselves a loyal customer. read more

I don't even know where to begin with how amazing Ms. Ginger Gray and her office are! I was in the process of buying a house in Virginia and needed home owner's insurance. I just called my local State Farm agent and they quoted me at almost 1400 for the year. I was then recommended by my real estate agent to Ms. Gray's office. She looked over the quote and found that the agent was adding extras to policy that was not needed while also decreasing the coverage on my vehicle. Ms. Gray requoted me and explained every part of the quote which was very helpful. She took time out of her busy day and was super responsive to my loan officer to get everything in on a timely manner. I would highly recommend this office! read more

We had the same experience of other reviewers. A few years of really good service and then, terrible. We moved our auto and home, etc to a new agent and are in the process of canceling our life. Staff seems to be new every time I call, no follow up, and absolutely no return calls from Ginger after leaving multiple messages. It's really disappointing. read more

I have been a client of Ginger Gray, States Farm, for about 20 years and I can tell you I would not have went through all these years without her help. She helped to get an umbrella with all the insurances I needed: such as car, house, personal effects, etc. including for my business at the best price possible. Being French, she explained me in details all the policies so I would understand the American way, rules etc... She gave me advices for my finances and retirement. She is very patient, smart, efficient and very quick with understanding the client's needs. From my experience she takes at heart her job and from knowing some of her clients she will go out of her way to help them like she did for me. Being one the top agents in the country and teaching seminars to other State Farm agents, I am 100% confident in her decisions, guidance, quality of services, etc. She has an heart of gold, she is trustworthy, pleasant and she has a great, knowledgeable, friendly team to assist her. I always feel welcome with a great smile and a great positive attitude. I would recommend her without hesitation. The best agent so far! Sincerely, Brigitte Wiss read more

I never felt the need to write a bad review but the level of unprofessionalism I received should be noted. Horrible customer service and obviously does not care about the client. Do yourself a favor and go somewhere else. State farm is usually a great company and I have had no issues until this specific agent. read more

The only word for these ladies is Angels. They step in and help any way they can. Such a fantastic group that all I can say - I love them.

Dont get fool by her sleek smile. I have been pooring my money to her company for years as insurence premiums, and now that I need to talk to her she humiliated me in front of eveyone in her office to the point I got out speachless. Before I go there in person I called and she tried to sell me other products before even listen to my problem ! I think State Farm is not monitoring how the branches are managed. So they are good as long as you pay and if it comes to their turn to help... You will get either fooled or humiliated like me. read more

I"ve been using Ginger Gray as my agent now for 8 years and every time I have a claim she and her staff have bent over backwards to go out of their way to help. I happily recommend her all day long because she is the best at what she does and she ALWAYS takes care of me. I have never been led the wrong way read more

I found Ginger here in yelp and after reading prior reviews decided to give her a call. She not only beat the other insurance quotes that I presented to her but also offered her time, knowledge and connections to us. We are new to Fairfax area and her support is invaluable. No wonder she is one of the top performers in this industry. She take care of her client very passionately and professionally. I would recommend her company without hesitation. read more

Very welcoming and helpful group working here. I had a great experience with them and left with a lot more knowledge on not just car insurance, but many different types of insurance as well read more

Ginger is awesome. We have all our insurance through her. She comes to your home and meets with you, keeps in good touch and has an excellent staff. I had to file a claim after an accident and her staff was great. read more

Never seem to answer or return my calls. This is a frequent problem. I'm not sure why when I call it just goes straight to the state farm call center. Seems like they would be able to answer right away the 2 times I call a year. read more

There simply can be no one better than Ginger Gary. She's like a mom that is looking after you but in a good way.

I wish there were 6 stars, because this agency is better than 5. Many in my family have been Ginger's customers from the very start of her agency. The office's amazingly consistent philosophy of caring about and relating to real people is a big plus with this group. There is a huge value in being able to talk with knowledgeable individuals who care, who will take the time to explain and help you with options and decisions for managing risk, vs. subjecting yourself to some computerized insurance mill. Professional, personalized, and empathetic but pragmatic service is a treasure these days. Proud to be clients of this agency. read more

I've been a customer for years, and so far every time I've reached out, I've never heard back from Ginger Gray. I usually end up calling the corporate State Farm phone number to get my questions answered, forms filled out. They usually take care of my issue, but always say I should be reaching out to my agent, Ginger Gray (but she cannot be reached). It makes me wonder if she is a real person. Also, there are a bunch of websites with Ginger Gray's profile photo but there are not actual direct phone numbers or email addresses to reach her. The phone numbers go to a generic State Farm phone line and the emails aren't really emails, more like a comment box where you never really ever hear back from Ginger Gray, or anyone else. It's a waste of time. Also, a lot of people have Monday thru Friday, 9am to 5pm jobs. It doesn't look like they really go the extra mile to provide service, but looks more like minimal service. This has just been my own personal experience last few years. Luckily, I haven't had anything major happen where I needed them. It's best to just call the corporate number and select 0 for operator. :) read more

I did an online quote with State Farm a month ago and I still keep getting calls and emails from this agent. The voicemails are overly friendly and schmoozy with a used car salesperson vibe and I certainly don't consider them genuine. While I have had State Farm in the past, I would not consider using this agent. read more

Ginger Gray is the best insurance agent I have ever worked with. The service has been great and as Jed W mentioned there is support at all hours of the day and she will even come to you if that is more convenient for you. read more

I decided to go in and talk to someone about business insurance. I ended up with vicky who was very assistive in helping us understand. She is very descriptive and responsive. The location is easy and the office is comfortable. I would recommend this agent to anyone looking for business or personal insurance! read more

Ginger has been our insurance agent for over three years for our car, our condo, various valuable items, and an umbrella policy. When I turned to her for help with an emergency situation involving health insurance coverage, she was immediately able to help me. She did all the research and found a great short-term health insurance policy and explained all the fine print to me. I was so impressed by her responsiveness and her concern. I would highly recommend Ginger to anyone looking for ANY kind of insurance. read more

Ginger Gray has been my home and auto Insurance Agent for many years. She and her office has always been available to answer all of my calls and give me guidance when I request. What I like most is how Ginger and her staff are always kind and helpful, especially with seniors. Thank you Ginger. read more