This is such a great dress shop. Best selection of BEAUTIFUL dresses in all sizes, even up to plus…read moresizes. You can also order a dress in your size if they don't have it. Gorgeous ball gowns, mermaid & long formal dresses, all decked out in premium fabrics, crystals, pearls, you name it! First Lady also sells jewelry & evening bags, & they offer alterations. Such a convenience. They have been in business a long time so they know these dress designers. Some designers they sell - Tiffany (house of Wu), Mignon, Tony Bowls, & many others. I have purchased three dresses from here and will keep coming back! I definitely recommend this boutique for any lady with fancy dress needs!

I read the all the mixed reviews but decided to make an appointment. The man that answered the…read morephone asked "what do you want" in a rude tone (Not - how can I help you). I said I would like to make an appointment. I arrived at the agreed upon time and was asked by the saleslady what I was looking for. I showed her the colors for the wedding I am attending. She asks what my budget was, I told her "it's is whatever I like". She showed me a few dresses but I asked if I could look around. She asked what style I liked and I said "understated and elegant". She said "this is not that kind of store". I didn't really like any of the dresses so I decided to leave. On my way out she said she had another room I could look in. In that side room I saw 1 black and white dress that I liked and she showed me 2 other black dresses. I tried the 1st dress on. As she was zipping me up, I said I didn't care for it and was going to try on the other dress. I went in the room to undress and she said twice " open the door" because she saw me looking at the black and white dress. I said twice "wait a minute please" so she hung it outside my dressing room to try next. I tried on the 2nd dress but didn't like it. I told her that she didn't have to zip me up because I didn't like it and I wanted to try on the black and white dress. She said to me rudely "you don't like nothing; how can you tell if you like it if you don't want to zip it up!" I said, "I can tell without zipping it up if I like it or not and I want to try on the Black and white dress". She then took the B/W dress that was hanging outside my dressing room and hung it back up with the other dresses for sale. I told her "As a sales person you shouldn't make me feel bad". I left and won't be coming back!

Staff are super helpful and amazing. Found a dress within ten minutes and the owner made the…read moreexperience super easy and fun!!

I'm not sure why the bad reviews on here because my experience recently was amazing. My daughter…read morewas treated like a princess. Came with the intention of buying one dress and fell in love with another and despite it being close to closing time they didn't rush her until she found THE ONE dress for her Prom night. As a mom I'm so happy they took their time with her so I'm going to take my time to Rave about this place. The staff were so kind and the owner is so sweet. They truly make you feel like family. They have a large selection of gowns in all sorts of colors, styles and sizes. You won't be disappointed going to Hermz.

They have a lot of unique one of a kind dresses And they…read moremake sure no one at your school is wearing the same dress

My only daughter is going to prom this year, so we started dress shopping and had heard wonderful…read morethings about this location. It was our first stop. When we arrived, we were greeted warmly and treated very well. The sales associate was knowledgeable, passionate, and very helpful. My daughter found a dress she loved, but she wanted to sleep on the decision before committing. While speaking with the owner and the sales associate, they were very encouraging and suggested I leave a deposit to hold the dress. Unfortunately, leaving that deposit turned out to be the worst decision. I left a $150 deposit thinking my daughter would most likely want that dress, or at the very least another dress from that shop. However, when she woke up the next day, she realized she didn't want that dress anymore. Three days later we went back to the shop to let them know. That's when I was informed that if we didn't keep the original dress, we would lose the $150 deposit completely. We couldn't apply it toward another dress, a purse, earrings, alterations, or anything else in the store. It was simply forfeited. I understand that holding a dress may prevent other potential buyers from purchasing it, and I understand that businesses need policies to protect themselves. However, I did not appreciate how strongly we were encouraged to leave the deposit, knowing how often teens change their minds. I feel like I was led into losing $150. This is simply a warning to other parents: do not leave a deposit unless you are absolutely certain about the dress, because if you change your mind, you will lose it.

Such a great place. All the staff were so helpful and friendly. They made this whole experience so…read moreeasy for us and stress free. Thank you. Highly recommend!

My son had his wedding party dressed up by Jeffrey and his staff. There was 10 groomsmen, plus…read morefather of the bride, as well as myself to measure up. He was extraordinary in how he helped each of us, especially in making sure we all had a proper fit to our tuxedos, and in fact he remembered all of our first names as we came in to pick up our suits. His staff was exceptional, especially Ace. The experience was just first class, and I strongly recommend Jeffrey and his staff to make you stand out at your party, or event.

Needed two suits 10 days before a wedding. One for a 90 year old gentleman and one for a twenty…read moreeight year old guy. They helped both of them find exactly what they wanted. At a very affordable price and had alterations done in one week.

This particular location has a lop sided idea of customer service and poor idea of retaining…read morecustomers. The sales people are enthusiastic and the manager seems to dislike customers. I will never patronize again and I will stop sending new hires there to get a suit or anything for that matter. So disappointed, as a daily suit wearer for church and work, you have lost a customer in Royal Oak.

I've had a few items done here, including a nice navy blazer and several pairs of pants. Timely,…read moreprofessional work, and as good or better than any tailor I used on the east coast. I'll bring more stuff here when I need alterations down the line.

Love this place so much! I bring all of my designers here, from Louis Vuitton, Burberry, Moncler,…read moreVersace, every brand you can name, the outcome is better than I've imagined. Ali have professional skills and amazing work! I brought my moncler coat that had burn holes and he fixed it like it was brand new. All of my clothes come out tailored to perfection. His wife Lisa is so beautiful inside and out, she's the best fashionista and helps me with all my outfits. I live an hour away and will only come here, that's how great it is! Even their employees are the sweetest. 10/10

Customer service here is the worst they damaged my garment 5 months ago and the issue still hasn't…read morebeen resolved. Do not take your clothes here they will not be in good hands. And the manager Bryce is no help he has no care, to right a wrong that the company he represents created. I've tried going over his head but he will not give me a contact to his superiors but I will not stop here.

Best priced cleaners! Was sad when the Royal Oak location closed but I'm glad the Southfield…read morelocation is open and here to save the day!

I love shopping here! I have so many cute dresses & costs from Margaux & Max. We call JeDonna…read moreDinges (store owner) the clothes whisperer! Once she knows your size and style, you'll be all set! She knows her clients! This store was voted the best resale shop in Michigan. When walk into this beautifully decorated and well-stocked store it doesn't look or feel like a typical resale shop. She has an eye for couture, current trends, vintage, and formal wear in sizes from extra small to XXL. No matter what your size, you'll find fashionable clothing. She also carries accessories (scarves, jewelry, purses, etc...) One of her mottos is "being broke ain't cute" and her clothing is priced right. If you catch a sale, don't sleep on it. I've gotten many designer dresses around $30-$35. Of course there are items below and above this price! She usually does a weekly FB "live" so that you can see some of her mostly one of a kind inventory. There are dressing rooms inside with adequate space and full-size mirrors. There is still a mask policy. So wear one or she had them for you at the door. There's paid parking on 9 mile and in the back lot.

I love that the owner JeDonna has weekly livestreams and showcases all of the amazing clothes &…read moreaccessories! Curbside pick up is a huge plus too which means you can safely pick up the items you purchased. They are very COVID compliant which means anyone doing business with them stays safe & healthy. On a side note, the "Denzelfie" fundraiser promotion they had for valentines day was SO clever!!

Excellent service. The sales people actually listened and helped me pick out the perfect suit. I…read morewon't go anywhere else when I need something formal.

Great quality with my suit, great perks for doing business with them, and a great experience and…read moreatmosphere. At Bridal Expos and online, you usually get bombarded with the chain Menswear places to do your business with for your wedding day (like I did). The styles at these places were bland and I wanted something different. I stumbled upon Sam Michael's and from my first visit (of probably 5 or 6 in total), I was hooked! Walking in here for the first time, I didn't know what to expected. I explained that I was getting married, and 8 groomsmen and 2 parents that needed suits. I was sat down and shown all of my different rental options, which included suits, tuxes, pants, ties, shoes and other accessories. So many decisions, but I was granted the ability to stay there and think carefully, but also explained to that I can change it as many times as I want up to a month or so before the wedding date. Attached are some pictures of the suit I picked for myself and my groomsmen. It was a brand new suit in their inventory that they personally owned, as well as the color choice for my accents (pocket square and tie). Michael and team were very professional through the entire process. We had multiple texts and phone calls back and forth during my moving of our wedding date as well as when my accent color was discontinued. After the wedding was all said and done, I was granted a $500 shopping spree on a suit set of my choice. That was really exciting and I got a nice blue, checkered patterned suit. Initially the suit was advertised to me as "slightly more expensive" but better quality and service than competitors. After we allocated our wedding finances after we got married, at Sam Michael's, I actually spent LESS than what I budgeted and LESS than a competitor I was initially going to go with. Totally worth it here! Thank you Mike and team for everything! I felt like family every time I walked in. No errors or resizing for any of us during our pick ups.

Went in and needed an emergency suite press. Did it for me no questions asked. Will be switching my…read moredrycleaning to this location!

Asked to get my suit rushed because of a wedding that I neglected to get taken care of earlier…read more Could not recommend this store more. Especially ryan who demonstrated the utmost professionalism by explaining no guarantees but he will do his best, and he did. This store is so lucky to have such a great team