Dr. Gisi and her staff go the extra mile to help achieve your goals. They definitely go the extra mile to get you taken care despite all the challenges involved with their current schedules. The best hands down! read more

Worst doctor don't go her. Her office is unorganized and staff is inefficient. I can never get through to talk to anyone because the answering service comes on to leave messages and they never return phone calls. Dr Gisi doesn't keep up with her patients profiles meaning she doesn't even have record of what she has prescribed nor does she ask questions on if anything affects you prescriptions wise. read more

Although Dr. Gisi is a wonderful provider, her front office is typically rude and impatient. For example, in the last month after requesting a RX refill and after two weeks when nothing had happened, I called back only to find out from the front office that they had a change in staff, and I was supposed to see dr prior to her refilling my RX.. although I was never informed of this until I called again and the front office said I would have to take up the issue with Dr. saying they had a change in staff. Then, Following my Tele appointment with Dr. Gisi ..she recommended I have a cancer screening test through Maryiad test kit. Dr. Said she thought she had some in stock. If not, they would have to order them. So again after another two weeks of hearing nothing, no notification, I stopped by the office and was told they don't have any kits and they don't have a rep so I'll have to find another Doctor Who has them. I looked up online. These kits are easily ordered by the providers office and you can also request a rep for your office but again the front office is not willing to order any testing kits or request a rep but more than fine to refer me to some other provider?? read more

Your office help needs improving. Can't get a prescription takes weeks and you're never in the office only Tuesdays and Thursdays office staff doesn't know how to send prescriptions. read more

I started seeing Dr. Gisi in 2022 to help me with some issues that I was experiencing. At the time my concerns were more minimal compared to them today. It never seems like Dr. Gisi cares to figure out the root cause of anything and would choose to prescribe you something instead and then never follow up to see how you are doing. I should probably note that anything we have found out is because I advocated for myself to get certain tests. When I would try to follow up I would get the front desk person who would tell me Dr. Gisi didn't want me on that medication anymore. They wouldn't tell me to get more labs or to come in and see Dr. Gisi for a follow-up, only to not take the medication with no explanation. If I asked for more information they would tell me they would check with Dr. Gisi and call back... never would though. Now, their calls go to another phone service. Honestly that person that doesn't even work in the office is more helpful than anyone in the office. This is also annoying though because you can't get in touch with anyone so you are always waiting for a call back. I think the highlight of my most recent checkup was the tech taking my blood pressure 4 times because they thought it was odd that my blood pressure was so good given my condition. The exact words was that it displayed signs of an athlete. As if someone can't weigh more and be an athlete? I told my best friend of this experience who is a ER tech and she was disgusted by his reaction to my blood pressure. I waited a week to hear about my labs and when they first called my phone rang for a minute before they hung up. To be clear I was actively on the phone and had just enough time to say "I have to take this call so I'll call you back" and by the time I said that they hung up. I called back immediately and got sent to the phone service. I didn't get another call back for 24 hours... I should probably note that I needed to know those results for my CT scan and they knew this because I called everyday that week to try to get feedback on my results. There is also a serious lack of consideration. They called me to tell me a supplement that Dr. Gisi wanted me to take that they carry in the office. I said I would swing by after their lunch hours since I don't live particularly close. The person I spoke to said they would be there at 2pm. I came by at 2:06pm to find out that they closed early that day. So I drove an hour to find this out and then had to drive an hour home with nothing. Had they said they closed early on Friday's I could have left my house right when they called and picked it up before their lunch. Anyways, I ended up buying it off Amazon and got it by 5pm that day. And then people wonder why everyone ends up supporting Amazon business instead. Last note, I appreciate work life balance and that Dr. Gisi promotes that, but a 2 hour lunch? A lot of people work during their working hours and use lunch hours to do appointments. Being closed for 2 hours everyday for lunch seems a little unnecessary to me. read more

I choose this doctor because of her YELP reviews. I waited for5 months to see this doctor. I would be a new patient. When I made the appointment I specified that I had issues and wanted to specifically talk to the doctor about. I brought in my medical history, and they took it over the Phone, the nurse weighed me and took my medical history again. Dr Gisi rushed in barely looked at me and started to review my medical history. I told her I wanted to talk to her about specific issues I was having After she gathered Information she needed from me , I wanted to talk to her about my issues. She said my time was up and I would have to make another appointment for that, and left the room without saying anything. She wasn't interested in what my problem was just what my history. Such a waste of time. I left telling the receptionist that I would not be back, I really needed a doctor that listens to their patients and she's not that doctor. so sad. read more

Fantastic Doctor. Dr. Gisi is a breath of fresh air compared to all the doctors i have met that seriously just push pills and procedures. I do not care of the office staff are friendly or not, make appointments, process payments, call your name and show you to the examination room...Outside of that and you are expecting too much. The office staff seemed fine to me. its a shame that bad reviews of the staff negatively effect reflect such an amazing and gifted doctor. read more

Dr. Gisi is one of the best MD's we have dealt with! Her level of care is exceptional. She brings a touch of natural healing to the table that most dr's are afraid to do. We highly recommend her as a full family physician. She has cared for our children ages 14 to 23 as well as ourselves. We are grateful for the care she has provided us! read more

More than 5 stars! I LOVE Dr. Gisi and her staff! Moved to Temecula in 2017 and have been searching for a great family MD ever since. Tried several, then a friend recommended Dr. Gisi. It took a few weeks to get in, and was worth the wait. I was blown away with her level of care, professionalism, thorough questioning regarding my medical history and current concerns, etc. Her staff was courteous, kind and quick to keep me updated on how long it would be and then what lab tests she was ordering for me. Dr. Gisi also came back into my room before I left to review the labs she was ordering and why, and the prescription she was calling in for me. Her office also called me later the same day to confirm my Rx had been called in. When my lab results came in, the office called me again and reviewed them with me. They also had a hard copy ready for me to pick up when I stopped by her office the next day. Had an incredible experience with Dr. Gisi and her staff! Dr. She is now my one and only family practice doctor! Dr. Gisi cares and it shows. I was truly surprised by any negative reviews. She is a great MD who listens and really wants to find the specific cause of the issue rather than just push prescription meds on you. read more

I had seen Dr. Gisi for 16 years and have changed doctors recently due to frustration with her staff. Dr. Gisi is knowledgeable however she has a constant staff turn over. I've had problems with prescription renewals, returned phone calls and lab requests. Often times I would get to the lab and they didn't have the electronic order. The lab representative even stated they have problems with her office. Same with imaging requests and they are not accessible if you need to get through to them. Visits with Dr. Gisi always felt rushed as if she was on a timer. I did have to visit quarterly in order to get perscriptions refilled. My new doctor just requires me to visit annually. read more

Just like everyone else has said Dr. Gisi is amazing however you are only as good as your staff! This is the most frustrating office to deal with! Refills are never done the first, second, third time. It isn't until I lose it that they get refilled. I have addressed my concerns personally with her and her husband. They seem to stand up for the staff and make excuses like its a phone line problem. A pharmacy probably etc. As much as I would like to continue as a patient because she is a good doctor I am going to need to find a new one. I don't have the time and patience to deal with this every single month. Why you can't send in a prescription with multiple refills I will never know‍ All of the things I have complained about multiple reviews here about the EXACT SAME THING. read more

I recently moved to Temecula and have been looking for a new family doctor. I was able to get an appointment with Dr. Gisi quickly which is at least worth 1 star. When I called to make the appointment I asked what the cash price would be for a patient visit, nothing serious, I just had a question about weight loss. The lady on the phone told me that it would be cost about $120. Not bad. I get to the office and the receptionist confirms that I will be paying cash. Not once did she discuss the fee schedule with me. I was called back. Dr. Gisi saw me quickly. We chatted for about 5 minutes, if that. She was short and to the point. Not great bedside manners. I was told to go to the front desk and pay for my visit and then I would get my prescription. The lady at the front avoided eye contact with me. She then tells me that my visit was $255. I looked at her and said "excuse me?" She said yes, $255 and that is with a 15% discount. I told her that when I called I was told it would be about $120. She then continued to avoid any form of eye contact and tell me in a rather rude way, "Oh we never give the price on the phone." Needless to say, it was not like I could return my visit so I had to pay for this. I am shocked. I was mislead from the beginning and find it really pathetic that I was not once told what the cost would be until it was too late. I guess I will be looking for another family doctor. This was incredibly upsetting and disappointing. If Dr. Gisi actually had to do an extensive exam then it may be different. Talking to me for 5 minutes, listening to my heart, checking my ears and throat does not justify $255. What really makes me think that this was a total ripoff is the fact that I took my son to an Urgent Care, in the middle of the night on a Sunday, we had to get xrays and the entire visit cost me under $100. I work in the medical industry and this is a perfect example of taking the medicare fee schedule and multiplying it to milk people for all they are worth. read more

WOW!!!! I never write reviews....I don't think I have ever had such a terrible experience. First time patient.... WILL NOT BE BACK. ZERO bed side manner, compassion, empathy. The staff is a joke! I was told to drive myself to the ER. I have high BP and it goes thru the roof when I go to doctor, I have had other doctors administer meds & monitor until BP goes done... NEVER have I had a doctor tell me to drive myself to the ER. If I could ZERO stars I would!!!!! read more

Dr. Gisi herself is a wonderful dr who is very attentive. A majority of her staff are incredibly rude, have no concept of customer service, zero bedside manner and are combative. A real shame as a majority of her negative reviews are due to huge staffing issues. read more

Dr. Gisi is great, she always sees to your needs and make sure everything is good with you before leaving. Dr. Gisi is one of those homely doctors that you feel like you've known for years. The office is very professional, very clean & sanitized and never really a wait time there. The front desk is awesome and friendly and I would refer Dr. Gisi to anyone who's looking for a new physician. read more

I have gone to Dr Gisi for many years now, but since Covid it seems like I'm always having an issue after regarding payment. After one visit for my women's wellness, I got a bill in the mail from labcorp for over $300 because they didn't send my insurance info when they submitted my labs. I have free preventative with my insurance. Then the next visit I payed for my visit through insta med because it was an option on my insurance portal, and even spoke with my insurance and asked how that worked and they said it was a 3rd party and it's safe to pay that way. A month later I received another bill from Gisi and it said it wasn't paid, even though the money came out of my account. Called them and said they don't accept insta med. Insta med claims they do have an account and need to sign in, but that it went in to a direct deposit for Gisi. Now they want me to do a 3way call with Gisi and insta med to settle it. Not worth it! read more

I've been a patient of Dr Gisi's for 22 years. She is such a great doctor. Yes, I have witnessed a few of the office staff being rude. But they weren't there long. I've had great care. Eva Gomes read more

Dr. Gisi herself is a very nice person and a great physician, although her office of assistants continue to soil the reputation of her family practice. I've been a patient of hers for several years and i have lost count of the times her office of incompetent fools have dropped the ball on prescriptions and lab work requests, so Ill just say everytime they "office fools" tell you a prescription is getting filled or a labwork request has been requested. Don't fast the night before unless you have called to verify ahead of time that the request has infact been requested, the entire office of assistants will lie to you directly and tell you a prescription is ready for pickup when it is not, and labs have allegedly been requested when they infact have not. The entire office is completely untrustworthy and should all be trained on a daily basis or fired and replaced. read more

Dr Gisi and staff are not responsive or ethical. They delayed, and LIED about the delays, my paperwork for a medical leave and to get my disability benefits. They would tell me on the phone that they never received the paperwork, when I know they had. They just don't care, and the delays cost me delayed income and tons of stress while I was recovering from a near death experience. Seriously, I begged, I cried, I even filled out the paperwork minus what she would have to complete...and to add insult to injury, I had to pay like $50 to get the paperwork! Then, I get what could be devastating news after what I'd already survived. I got the follow up tests done and heard NOTHING from her. I had a family member translate the results for me, and thankfully, it was good news. But she could not be bothered on a Friday to call a patient that almost died (well, actually I did but that's another story) to console her and share the news. Don't bother. Years ago I liked her and her office, now I feel that they are unethical and just don't care and I've already found a new doctor. OH! And I almost forgot! She was going to prescribe me a painkiller that would interfere with a medication I am on. I pushed back, and was again told it would be okay. I googled it WHILE IN HER OFFICE and told them, basically reading to them the interference and then it was like...oh yeah...this other one is a better option for you. OMG. It could have been really serious! read more

We tried Dr Gisi in her old office and new office for a couple of years; she is a good doctor, but very difficult to see, more like an specialist. In urgent cases, such as a bad flu or cough, A family doctor should be available at least in 24 to 48 hours, if not the same day; but in several cases, we were told that the first available appointment was in more than several days, or we could see the Nurse practitioner instead. The ultimate was when we showed up 15 minutes late for an appointment and they refused to see my sick wife, and then wanted to charge us a fee for missing the appointment... that was the last time anyone in my family had anything to do with Dr. Gisi... Since then we have been going to Rancho California Medical group, and have had a great experience with all the doctors; they are open 7 days a week, and we can get in with a couple of hours notice. read more

Dr Gisi and her staff are awesome, they have taken care of me and my family for several years and have always gone well out of their way to help us through difficult experiences. Whether it is making a referral or calling in a prescription, Dr Gisi has come through in the clutch. All the options are presented and she leaves the final decisions to you. We appreciate Dr Gisi and staff. read more

Gisi Sylvia MD - Mike S. - Family Practice Near Me - Temecula, California

I have been going to Dr. Gisi for over a year now and because of my experience, I referred my family as well. Her entire staff is great, but she goes above and beyond to take care of the problem and makes you feel listened to and respected. She is an excellent Doctor and has earned my respect! I am a very happy patient and appreciate her and her staff so much! Thank you for always making me feel important and heard. read more

If there was an option to give 0 stars, I would. I cannot believe there are people who have not sued her yet. I came in for an appointment about something on my skin. She diagnosed me with Scabies; I​ was familiar with how scabies appears on the ​skin and this was definitely not that. I asked her over and over, "Are you sure? No one else has this. Scabies is highly contagious​." After a while, her face looked annoyed and she stopped answering me. I repeated myself again and she said "Yes. I'm sure. I've​ sent medications to the pharmacy. Have a good day" and​ left. I had so many questions left to ask her. I​ asked the nurses if she's available to answer questions about my new prescription; they said they'll ask her right away so I should wait in the exam room for her. Little did she know I was in the next room over with my door open. I heard EVERYTHING she said to the nurses. "No. I don't need to speak to​ her. The pharmacists can take care of her questions. She's fine. She's just scared. That's not what I'm supposed​ to do. I don't know what to tell you." At this point, I'm LIVID to the point I'm crying from frustration. The nurse came back and told me "I'm sorry she said she is busy at the moment, but write down anything you want to ask her and I​ will give it to her directly." That helped me​ calm down, and I was finally ​able to leave. I went to my pharmacy to pick up the new medications she's given me. I took it as directed. Read the warning symptoms beforehand because this did not seem right to me. On day 2 of 7 taking those pills, I couldn't walk. No matter how hard I​ tried, I could not walk. My hands hurt, I​ had a horrible fever, the muscles in my legs hurt so much and spazzed out a lot. I got so scared my mom had to drive me to the Emergency Room around 3 am​. After the doctors at the hospital examined me and gave me antibiotics, they asked me who my primary doctor is. I said "Sylvia​ Gisi." He got that look in his face as if he was thinking "Oh my god. Another person from her office." That face worried me and I said, "Did she give me the wrong medication that counteracted the bipolar medications I have...?" He sat down and said, ​"I'm afraid so." Fortunately, they gave me antibiotics to take those drugs she gave me out of my system. Since the ER, I have not been back to her office. I REFUSE to help her business. After my incident, she diagnosed a friend of mine with an STD and signs of other infections. After I told her my story, she went to the Urgent Care and was told she never had one to begin with. PLEASE PLEASE PLEASE DO NOT GO HERE. Go to another doctor. Dr. Gisi, should not have a practice at ALL. If you are a patient, get a second opinion and SOON. I don't want other people to go through what I did. read more

I am shocked and saddened by the poor reviews here. Dr. Gisi is, hands down, the BEST primary care physician I have ever seen (I've been a patient for the last few years). Yes, she runs a very busy practice, and there may be occasional customer service hiccups, but she is in an environment that is very challenging for doctors. The front desk can get very busy, and I can see how some people might find that "brusk," but the staff is BUSY and doing the best that they can. I've worked in healthcare for a long time and am deeply impressed by how professional and knowledgeable Dr. Gisi and her staff are. When I see Dr Gisi I feel like I'm talking to a friend, not just a physician. I'd prefer to be treated by a very talented physician versus a doctor who coos and clucks over you but isn't very competent. If you want to see the best doctor in the Temecula Valley, Dr. Gisi is it. Period. read more

Wow! On these poor reviews for Dr. Gisi!!! I am surprized and I think that these reviews are not true representation of what a great Dr. she really is! She is an excellent doctor and has always been for her patients...She sits and listens to your complaints and discusses the different possible ways to approach a medical issue with you. I know that she has had some staff issues during her career (most Drs do!) (Maybe she should hire me!!!) I have had some very serious medical issues in the past and she has gone up to bat for me through the HMO Group to get me the care I have needed! I can only add...Shame on all of you for these one star reviews!!! They are not fair and I hope that all of you will re-evaluate your one star ratings and be fair to her and her staff. Dr. Gisi is much better than a one star rating! This is sad... read more

Staff is great and the doctor is one of the best primary MD's I have had. I have also seen the NP and have been satisfied. Office is clean. Can't ask for much more. They will get you in same day if you have an urgent need. ** update. I had an urgent need and was seen in a timely manner. However, the NP marinated over my test results 5 days and didn't even call with the results. The only reason I knew they were partially resulted is because I called. To add insult to injury the lab was not able to run part of my specimen. It took another two days to tell Me that nugget of wisdom. Bottom line, good for routine visits...not so good if anything is wrong. Very dissatisfied. I will be taking my health care needs and my 4 referrals elsewhere! read more

I have been seeing Dr Gisi for about 10 years now; ever since she had a small office down the street where Rancho Physical Therapy is. Her practice has grown substantially since she moved to her present location. Her staff is friendly and her office manager (her husband) is a caring person who will help you out when he can. Dr Gisi will listen to your concerns. She has sent me to some very good specialists. One specialist was all the way in Orange, but they caught my cancer very early. It was an odd symptom but if she hadn't sent me to the right people, my outcome would've been quite different. She does have a busy practice and it may take a while to get an appointment but it's worth the wait. read more

I cancelled the Monday appointment on Sunday and still get a bill for $25 for "NO SHOW FEE" even after explaining that I had left a message on their machine. They would not accept that explanation. They are closed on Sat/Sun so you would need to call three days ahead to cancel a Monday appointment. read more

Would be Zero stars if i could leave it. Worst experience ever, from nurse to doctor absolutely no respect or care for their patients. Never been to a doctor who has zero sympathy or care for patients concerns and not willing to answer a few questions. She was rushing out of the room after doing a physical exam and turned around annoyed when i wanted to ask her a few questions. She couldn't give me any insight to any of my concerns, only wanting to refer me to a specialist. Either she doesnt understand basic medical concerns or doesnt care. Sylvia is extremely unprofessional and rude, yelling back to her nurse that i was bothering her with too many questions when i had one more to ask. Obviously Sylvia is only in the profession for a paycheck and has no care for any of her patients. STAY AWAY AT ALL COSTS, find a different doctor. read more

It's really hard these days to find a good Primary Care Physician. And for my case it's been years. I was really happy with my visit. She listened to what I had to say and considered them carefully. When it came time to write my prescription, she discussed them with me, including what is and may not be covered by my insurance, along with other options we could try if the cost was to high. Her front office staff were also very polite. read more

A lot of what has been said by others is true. The customer service is terrible, and is just unacceptable. FYI, her medical group no longer has a contract with Temecula Valley Hospital, and if you are seriously ill - even if you are dying in the TVH ER - they will transport you to Hemet Hospital where you will receive some of the worst medical care ever. I cannot stress enough, if you live in Temecula, find a doctor in a medical group that has a contract with Temecula Valley Hospital. Not Inland, not Rancho Springs, and certainly not Hemet Hospital. We went with a doctor in the Regal Medical Group, and I can only wish you the best of luck. Trying to find a medical group that can guarantee service at TVH was like pulling teeth. read more

I've been a patient here for about 13 years. Dr Gisi herself is very nice, but she does seem distracted and has a hard time keeping good staff. Honestly, it's just one thing after another with her staff turnover, rude behavior, saying they called me back when they didn't, telling me that if I don't come in for my "required" every 3 month office visit don't be mad at them if they don't renew my prescription. Dr. Gisi was my sons doctor as well. When he came home from college he was so fed up with what was going on at her office with the staff he just moved doctors. I'm ready to follow him. I have hypothyroidism. They just called me after reviewing my lab results. They said my levels are low. Typically they just increased the dosage a little bit and write me another prescription and I go pick it up. This time she wants me to come in and I was just there 2 1/2 months ago. I said if I don't make the appointment will you renew my prescription? She said probably not. So I shell out cash for another 5 minute office visit to tell her I feel a bit tired in the afternoon after she lowered my dosage and she writes me a new prescription. read more

Dr Gisi and her staff have always been caring and have gone out of their way to help. She is an excellent Dr that goes out of her way to find the answers. Her and the staff listen to the patient. I will continue to recommend Dr Gisi to any one who needs a primary care physician read more

Absolutely see why this office gets less than 3 stars. This review is for the office staff. It is obvious that Ms. Gisi is trying to maximize her business profits and does so at the expense of customer service. They are minimum wage bottom of the barrel. They don't communicate well, follow through with requests or return phone calls. It a process shop. What is the point of having a primary care if you are rudely told to go to urgent care when you are sick or in pain? You have to wait over a week to see her. You are either cured or dead by the time you can get an appointment. They try a little harder when you get annoyed with them. I shudder to think the level of dismissal people get if they don't or can't speak up for themselves. read more

I had searched for 2 years to find the best physician for my needs (64 year old female) - and FINALLY found Dr. Gisi 3 years ago and absolutely could not be happier with my choice. She never rushes you - listens carefully to your concerns and has many options to offer. she is also extremely personable - and it is easy to discuss anything with her. I feel extremely comfortable with Melynda her PA when I cannot get to see Dr. Gisi on a more urgent basis - but know that the practice is busy (for good reason) and know to make follow up appointments well in advance. Thank you Dr. Gisi and staff for all your help and assistance over the past 3 years! read more

I'm seeing quite a bit of negative remarks here and all I have to say is nothing but positive. DR. Gisi has spent more time asking questions and doing referrals as quickly as possible. In the short time I have seen the good doctor, she has been more personable and helpful than any doctor I have had the previous ten years. She is second to none and I thank God she is there for us when we need her. For you folks that can't make your appointment on time, shame on you. We always leave a few minutes early since the good doctor is so busy, so we can be seen on time. And we are always seen within ten to fifteen minutes of our appointment time. read more

I have been taking care of my mom for two years now and have dealt with three doctors and this is the worst establishment ever... if you're elderly don't even step your foot in the door. This establishment is so unprofessional they give you the runaround and lie to you constantly to cover their asses. I'm reporting them to the Better Business Bureau as an unethical and an unfit establishment. Do not do not use this doctor if you are new time client.. there is so much lack of communication. between client receptionist and Dr. it's pathetic. To renew a prescription that expires it usually takes 48 hours and this doctors case it takes about a week and a half. Also returning a phone call is out of the realm they don't know how to pick up the phone and call you back to tell you anything. read more

I second the opinions of the other reviews. Nice office and I really had high hopes. I was sent to the lab for many test, which I thought was impressive that they were so thorough. But I called several times to get the results and I was told that the Dr. hadn't had a chance to review the results, this went on for about 2 weeks, meanwhile I received a called from a surgical office wanting to set up an appointment for a consultation for surgery. Which was sad that I heard from the surgical team prior to hearing back from my primary care. I had the surgery, but to date have not received follow up a call from Dr. Gisi's office. I will be searching for a new primary care physician where the lines of communication are more open.. read more

Sub standard health care. My family's experience here has been unprofessional. Impossible to fill important refills and have to schedule appointments over a month ahead of time. They have taken on way too many patients and they cannot give everyone the care they need/deserve. read more

I have to say I am very disappointed with the service I have received. I am a new patient. I have seen Dr. Gisi once and I am not happy. She ordered blood tests 3 weeks ago and I never heard back from anyone. My thyroid meds need to be refilled and adjusted along with other things we discussed. I am out of thyroid medication. I called the office last week and was put on hold and then sent directly to voice mail. No one called me back. I called again today, got n apology, was put on hold fir 10 mins. while she said she was going to get my lab work and automatically sent to voice mail again. Again no return call.. I just tried to call back again and their message that they are closed. I have to agree with the poor reviews. I intend to find another Dr. Don't waste your time. read more

Gisi Sylvia MD - Terrible service - Family Practice Near Me - Temecula, California