I must say that I was reluctant when this company was referred to me because I had never heard of…read morethem before. When spoke to the receptionist I was in need ASAP for a plumber. I was able to get service a couple of hours later. Thanks to Drain blaster for sending Charlie he was AWESOME, courteous, polite fir the most part including getting me squared away.

This was a waste of time. The owner kept me on the wait for two days before canceling the job…read more Don't bother with his scheduler, she's too busy with her kids to answer the phone. He cannot be reached by his phone because he has to be on site for all the botched jobs he sent his service people can't even get done. Do your self a favor and find someone else.

These guys were absolutely amazing! I had to get a pressure test- (the gas co replaced my meter…read moreand saw a leak and locked it ) I called my regular plumber who couldn't do it soon and they recommended this company ( that's how good they are ) They came this next am at the time promised ( rare these days ) Johnny & Ernie were my techs & just went above and beyond ! - They found 5 leaks & repaired these and the price was very great- they contacted the gas company for me, too! I cannot recommend this company highly enough. I rarely write great reviews right after a company has just left my house but they're that good. This was my first contact with this company, but it certainly won't be the last .

No one wants to call a plumber. It is like no one want to have to go get a car repaired. But life…read morehas it ways of putting us in need of a plumber. Now, the harder part is to find a good one. Winning on a slot machine in Vegas is easier. Until NOW! My daughter purchased a new home, her first home. As normal, she had some issues the biggest of which was the drain from the upstairs tub that overflowed to the basement floor. It was horrible and happened more then once. Our family plumber could not fix it because it needed a Turbo Jet to blow out a massive clog in the pipes under the concrete. We had Stephens Plumbing do this action and they got the clog out which was slug. A Few days later, it was clogged again and we had another flood. The Manager of Stephens came back, discussed our options and was both ultra professional and fair. This morning, they came back, blow out the clog again and scoped it with a video camara to make sure the clog was out. The made adjustments in the pipe with a value and cleaned up after themselves. A job extremely well done. This type of clog needs a very special piece of equipment that is very expensive. When you pay that kind of money, you expect the issue to be resolved. Stephens Plumbing resolved the issue. What more can we ask. I highly recommend them and I am very tough to work with.

GREAT SERVICE! Called them because of a sewage problem. The guys were very professional and knew…read moretheir stuff. They got the problem fixed and cleaned up before they left. I would recommend if you are looking for a professional to do it right the first time

Very unprofessional technicians. The manager, Belinda, seemed nice at first, I had no complaints…read moreabout her. I called her back to pay the service charge. At the time I paid the services charge, I did not even tell her about our negative experience. The technician had hung up on my husband when my husband told him over the phone that he did not have a credit card at the time and would have me, his wife, call to pay the charge. My husband had declined for them to do the job because they were charging 650 and we wanted a second opinion, as we were not expecting the job to cost that much. (Also, when I had spoken with the technician earlier, he was very rude to me via phone telling me we needed to make a decision because he had other jobs to do. Mind, you, he got there an hour late). Even though this was not a good experience, I was very polite when I called Belinda, to make the payment. She then called me back and said the technician said he could do the job for $500 instead of $650. I told her that I would call my husband and let him know, and get back to her. I called my husband and at that point he said he just did not want to be bothered especially since the technician was rude and hung up on him. At that point I called Belinda back and told her we will decline at this time, especially since the technician left a bad taste in my husband's mouth. She then began to tell me that it wasn't the technician's fault because of past experiences. She actually felt justified in giving me a mouthful about how other customers have said they would pay and ended up not paying....basically I was shocked that this was coming out of the manager's mouth. Managing 101 always says the customer is always right....HELLO this customer paid your unprofessional behind and this is how you treat them? I wasn't going to argue with her, so I just politely said, "Well ma'm, that is loss of a potential customer, any referrals, and a tarnished reputation." When you go to their website, you see about 5 different numbers representing "different" office locations....Haha Belinda answers them all!! Good luck unsuspecting, polite, professional and honest consumers!!!! In order to post this comment, I had to select at least one star.....I give 0/5.

Excellent experience. They scheduled quickly, arrived on time, and fixed the issue without any…read morehassle. The technician explained everything clearly and the price was fair. Work was done cleanly and professionally. I would definitely use them again and recommend them to others.

I had a gas leak near my hot water heater in the basement and called Coleson. They were able to get…read moreto my home within a matter of hours. The service man was extremely professional, knowledgeable and thorough. The leak was complicated, and he was able to do a safe temporary fix so that we would not be without hot water until he could return the next day with parts he needed to complete the repair. He came the next day, which was Saturday, right on time. He did an excellent job. I will definitely use again and would recommend Coleson plumbing. The price seemed fair.

I have used this company twice. I first time was after a very expensive but nonproductive three…read moredays with another plumbing company that advertises frequently on the radio. I called Alabama Plumbing Pros out of desperation and hit the jackpot. The husband/wife team arrived promptly, fixed the sewage pipes in an hour and couldn't have been nicer. The second experience was just as easy and professional. I guess I learned my lesson from the first experience. BTW, a tell tell symptom of a professional outfit for me has always been how clean and organized a company is. Alabama Plumbing Pros left the site as clean as it was when they arrived...hoses coiled. no wrappers left around, gates closed, etc.

These guys were great!…read more We had a water heater leak after hours, but Ben still answered the phone and talked me through the process for turning off and draining the unit, which really helped mitigate the mess. Ben and Amy came out the very next morning and did a fantastic job installing a new unit. I had a ton of questions, especially around ways to save some money, and Ben had already figured out every possible situation to make it the most cost effective for me, yet still have the very best option for our household. They are very skilled and incredibly knowledgeable. They even showed extra care for my wife, who was working the night shift and having to sleep during the day. I cant recommend APP enough. I hope I never need them again, but they will be my first call if I ever do.

I requested the plumbing be fixed in 2 of my bathrooms. They were there on time and very polite…read moreand professional! They fixed it right the first time and the price was exceptional. This is a family owned company that doesn't recommend work that doesn't need to be done. You can trust them to do the right thing and treat you fair.

We had a cracked water line causing a leak and Payton got us fixed right up. Not only was he very…read morenice but he had the knowledge needed to get everything fixed and working efficiently again. The best plumbing experience I've ever had by far!

My gas fireplace wasn't working properly so I called after a search on Google. The company sent…read moretwo guys out at a time I asked and they were prompt and friendly. Very helpful information about my logs and what would be a better option in the future. Blew out the pilot light with compressed air -- no other repairs made. Service--fantastic. What wasn't fantastic was the fee they charged me for the 10 minutes they were here with their can of compressed air. I almost fell out of my chair when they said it would be $125. I'm still in shock. When I spoke to the owner (I assume), he said my location was convenient because his guys were very nearby. It wasn't like they had to go miles and miles away or it was the middle of the night or a weekend. They didn't have to unclog any drains. Just a few puffs of air. It boggles the mind that a company can charge that kind of money for that amount of time.

Bought a big deal on Angie's List for $39 for a service call with $100 credit towards repairs. Had…read morea toilet clogged by a shower hook that someone accidentally flushed. Jan was able to work me in next day instead if my having to wait till Monday's appointment. He booked my appointment via text which was super convenient. Jan was very personable and professional, I was very impressed. I will be using their services for all my plumbing needs going forward.

I was not impressed. I had them come look at a recently installed system. The man was angry the…read moreentire time. He pulled out a calculator with an estimate of $18,000 for the brand he uses and refused to work with the new equipment. I felt sorry for his helper. I paid them $99 to get the hell away from me essentially. As a result, I would not call them for anything. I would not recommend them. Thumbs down.

First, this company answered the phone and was able to send someone out to look at a duct problem…read morewe had at One of our duplexes. That is a plus. A big plus. The downside? They quoted me an outrageous price. When I told them it was 50% more than what we had budgeted and I was going to call my spouse to talk about it, the technician IMMEDIATELY dropped the price by $250.00. Like before my husband could even answer my call. He knew that his quote was outrageous and that my husband would say absolutely not! but felt I may be gullible. I know that I am a girl, But that doesn't mean as a company that the first thing you try to do is price gouge me. Shame on you. The workmanship is fine, but I am very displeased about the quote process.