Tech was professional and hardworking, cleared the clog in the kitchen sink. To do so, he used a…read morelarge machine that he had to drag up a set of steps to get to the kitchen. Damaged every step dragging the machine. To use or carry that machine should be a two person job, so not to cause this type of damage.

DO NOT USE this "restoration" company! Phillip H is an absolute disaster to work with. This is a…read moreguy that shows up at your house unannounced to take advantage of people in an unfortunate situation. He makes you feel like they are going to take care of everything and then stops communication after that leaving you guessing each day. Roto-Rooter will say they will be there "first thing in the morning and then not show. Management will lie and say their technicians called out when in reality they don't have enough support to follow through with all the promises field services managers makes to people with their backs against the wall. Save yourself the time and money and call a professional contractor to get the work done right. I can't emphasize enough - DO NOT USE THEM FOR RESTORATION SERVICES!

I had a running toilet issue I was unable to fix myself. My water bill about tripled. I called…read moreSuperior Plumbing and Drain to come help after reading some reviews. I was pleased! He came in and had the necessary tools to fix the issue and walked through and around the house making sure there were no other leaks that could lead to the problem. Very thorough and very appreciated! Thank you so much for your professionalism and friendly service! I've had no issues since the repair! I highly recommend this company!

Used Superior for the last 8 years. They are fantastic!! Priced well and great service. Responds…read morequickly and does excellent work. Highly recommend calling them.

Bought the parts got into it and couldn't complete the job. Called my normal plumbing company and…read morethey were too busy to come out. Called a half dozen other places. Called John, on his voicemail he gave his cell number and said text him for a quick response. He texted me back with an approximate appointment time within 20 mins. Far quicker than any of the other companies I called. He responded first and could be here today within a few hrs of contact so he got the job. Flat rate for service commensurate with rates I've paid in the past. Nice guy. Finished quickly. I wouldn't hesitate to call him for a plumbing need in the future.

We had a small split in our water meter in the front of our home, UNTIL we called Total Plumbing…read moreServices! Accessibility: called after 4:30p, left a message, and they called right back in less than 10 mins., and if it's an emergency, he can arrive same day Timelines: we agreed on 8a and he arrived 3 mins early...like a professional Friendliness: courteous, down to earth, articulates issue w/out confusion or trickery, very honest Pricing: very reasonable...I used to own a 1926 bungalow so I know home services pricing, and this is a fair company Overall: great company and quality service...thanks John!

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

I hired Cahaba Valley Plumbing to complete the plumbing work for my basement project, which…read moreincluded a bathroom and kitchen. The initial quote was competitive and communication at the beginning was good. My basement renovation is being completed in phases, and the bathroom was the priority so it could be functional while we wait for the kitchen cabinets and counters to arrive. After payment was made, I had difficulty getting the bathroom portion fully completed. When he returned, the toilet was mounted but the remaining items needed to finish the bathroom were not installed. I was told the remaining parts could not be located, but they were actually in the shower area in the delivery boxes. When I asked about finishing the bathroom, I was told the work would not be completed until the kitchen cabinets arrive, which may be several weeks away. In my experience, the communication and customer service changed after payment was made. I was also asked to pay the full amount before the job was finished, which I later learned from the inspector is not always typical practice. Because the bathroom portion of the work remains incomplete and the timeline for finishing it is uncertain, this has been a frustrating experience. Based on my experience, I would likely choose a different contractor for future work. I am currently in the process of filing a complaint with the plumbers and gas fitters exhibiting board. I will also continue to seek legal action for the unfinished work as he has made it clear he will not do the work until he's ready to do it. Update: After a week he finally responded to an e-mail I sent to the company, and to my surprise, he contacted the City of Fultondale and came off the project (after I've paid him $4,000). I have left a message I received from him earlier regarding his conduct with customers.

Spencer has done several jobs for me and my family. Good work, reasonable pricing. I would…read morerecommend him for residential work.

Jason came out same day as our call. He's been in HVAC for a couple decades and Autumn is a family…read morerun company servicing all of central ALABAMA Anually - the cost is $131 for 2 visits per year for cleaning of unit and changing the filter. A Unit for 3.5ton heat pump package unit was app $7248.

Had them come out to service my air conditioning unit. Can't remember the guys name but I think it…read morewas Issac. Very professional. He showed up on time and the price was very fair. Its hard to find trustworthy people in this industry but so far I am impressed with these guys and will use them again.

I needed a thermostat replacement and OnTime Service came out. I told the tech (Keyon) my situation…read moreand he understood what I was looking for. He was very knowledgeable. He went out of his way to help with getting the exact thermostat for my needs. The tech who installed my thermostat (sorry, I forgot your name) was just as friendly, understanding and knowledgeable and even set the app up for me at my request. OnTime Service has great knowledgeable techs and VERY competitive pricing. I now have become a member and use OnTime for my Hvac, plumbing and electrical needs/repairs. You can't go wrong with Ontime Service. At least, that has been my personal experience with them and I have them 5 times so far.

I called them when I needed a plumber asap. The man that arrived was amazing. He exceeded my…read moreexpectations. Employees are uniformly dressed, in new vehicles. Dispatch is constantly updating customers via text about arrival time. Invoices are shown in IPads and credit cards never leave your sight. In other words they give professional service that uses new technology. Their overhead, training and business plan prevents them from being cheap. I appreciate them from stopping the water from my leaking hot water heater from running down my driveway and the other waste of running water I was suffering. Call them if you find yourself in trouble like I was. You won't regret it! My only complaint is their prices. They didn't get more work from me simply because they aren't cheap! But remember they have that big overhead. Hence I can only give 3 stars.

Thompson Drain and Plumbing responded to our inquiry immediately and we got same day service!…read moreHighly recommend!

Please don't trust this man. I hired him to do a hot water heater replacement. I was in a bit of a…read morehurry so I just went with him instead of getting multiple quotes (my fault). He not only overcharged me (an unethical amount) but he lied about the quality of hot water heater that he was installing. He promised me top of the line when he actually gave me bottom tier scratch and dent. Had issues with it months later only to find out that it was used and had rust on the back and the inside. Less than a year later, I'm having to get a new replacement. Karma.... Is all I have to say.