They've listened to my needs. They've acknowledged what I'm going through and they provided…read moreopportunities to assist me.

I reached out to Call 2 Sister to help my mother clear out her parents' home after a heartbreaking…read moresituation. Anabelle and her team showed incredible understanding and compassion, handling all items with care and keeping open communication throughout the entire process. Her gentle energy was comforting, calming, and supportive. They made a very difficult situation much easier to manage, especially as my parents live elsewhere and I took on most of the communication to help the process go smoothly. They were quick, efficient, and showed the utmost respect. I wholeheartedly recommend this company to help lighten the load during such a overwhelming time for those who have lost someone. They did the legwork, and I will be forever grateful for their kindness and assistance.

Exceptional auction site owned & operated by one of the most knowledgeable Auctioneers I've done…read morebusiness with, searching and buying unique items, antiques, and collectibles throughout Virginia, Northeast North Carolina, and Southeast Maryland, since my first encounter with a Manger auction in Suffolk VA in 2018. Although a small family run business, the customer service has always been top notch, especially compared to many other online auction companies I've encountered. Their site provides the best pictures with detailed description of items compared to the majority of online auction sites. Mr Manger has always provided help without asking, quality customer service, and very fair resolutions, regularly that I've experienced, and observed his consistent friendly support to other customers as well.

Unbelievably unprofessional do not recommend anyone to do business with this man. Purchased items…read morefrom an auction, auction closed, paid in full. Pickup was stated to be a couple weeks later. I call Thursday morning before pickup (pickup is on Saturday) no on answers I leave a message. No one returns my call so I call Saturday the morning of pickup and leave another message. I get a call back and they state the pickup day was two weeks prior however website was not updated. They inform me they don't know if they have my items that they will have to look for them. I reach back out today to follow up on my items and have to leave a message again. Wes Manger calls me back incredibly rude stating he can't drive but I can get them after the fourth. I kindly ask if I could come pickup the items where he begins to raise his voice and remind me he can't drive, asking me what world do I live in, etc. He then refused to let me get my items and said he was going to refund me. I do not recommend ANY business who berates their paying customers. Take your business elsewhere.

I have worked with Heather and her team dozens of times over the last 10+ years when helping some…read moreclients downsize and others navigate liquidating an Estate. Beck will always be my "go-to" not only because of their incredible experience, knowledge, and integrity, but also because they are so kind and approachable. They consider each client and their treasured items with care and respect. Beck Estates manages to satisfy both the buyer and the seller, and that is not easy to do!

We found working with these very professional folks very easy. We had to clean out a relatives home…read moreand Beck Estates came and picked the items they thought they could sell in their online auctions and had them out and online within a week. We have already received our first payment from some of the sold items with more expected. Reasonable, friendly and professional.

If you are considering working with this business after the death of a loved one, please carefully…read moreconsider other options. I had a very difficult time with this business on a number of levels. I would never entrust them with anything again. Consider the amount of time you have to deal with your family home and the level of emotions you attach to family belongings. Don't make a quick decision if there is no need. Remember that businesses set up around death leverage your sentimentality. If a vendor is going to take ~half of what your possessions yield, you might be better off giving your items to family, donating to non-profits, or consigning. Do not believe anyone who pretends to be doing you a big favor; you're handing over valued possessions for far less than what they are worth; he wouldn't be doing the work if it didn't yield large profit. Look at the online history of different auctions the vendor has held. Really check out the details. Don't assume an estate sale person has a big reach amongst collectors; I actually ended up meeting a few people who purchased items from our estate sale and I was told that the people they routinely see at Gates sales are people who purchase for quick resale, including those who buy jewelry and sell it by the gram to "melters"; not collectors. They also told me that the home of a widowed woman who kept a nice home is a "dream" scenario for this business. We'd hope most things would go to people who would love them, and we definitely did not think that items would be removed from our home and sold without our permission. Toward the end of the auction timeline when not much had happened in the way of marketing or outreach from what I could tell, nor were the bids very high, I contacted Gates and he told me that only the last three hours of the online auction matter, so remember that. Protect yourself contractually, do not put up with a nebulous contract. Ask for exact start and end dates. Do not let the vendor know you are running out of time and would really like him to handle the job. Beyond the insulting percentage he will take from the proceeds, he might also add a staging fee late in the conversation. Have attorney review the contract prior to signing (obviously). Our sale dragged on and the owner and his employees had 3+ months access to our home. I was in on the West Coast and the neighbors and cameras kept me posted, Gates did not. I do not feel that the owner adhered to agreed upon start dates, and then we were stuck in the SIP situation. I did notice he got another gig during that time, so he prioritized that, but he should have let me know. Between the start of the agreement and the end date of the sale more than 3.5 months elapsed. I also feel that there was some disorganization on the part of the vendor; he listed the incorrect county for the online estate sale; probably causing some people not to bid. When Gates finally posted the items online he did not tell me; I found it via search. He had a number of items listed that I specifically asked him to exclude from the sale. My real estate agent and I also had several emails and texts go unanswered over the course of this time. When responding Gates was snide and rude, including sad attempts at condescending. He unnecessarily told me that one of the purchasers had thrown away some of my Mom's things when he brought the items home. When you've lost a parent you don't need that pettiness. Some items were inaccurately described; e.g, inaccurate artist name, some items were not added to the online auction. Crystal glasses were broken and he said "they were that way in the cabinet" which is highly unlikely given that everything was photographed for insurance purposes on the last day we were in the house and there were no broken glasses in our china cabinet. Other negatives: they allowed our verizon equipment to be taken by the person who purchased the tv. Gates brought in a number of broken down furniture items into our home without telling me first and put them in the auction (he used those items as leading items in the auction, and then listed a second time on the last page of items; in our opinion, working harder for the consignor's items than our own). When I asked the vendor about this he said that the consignor of those items was an attorney, which, I suppose was a clumsy attempt at intimidation. I was going to just try to forget this awful experience, but then I discovered that a woman who worked for Gates was selling some of our belongings on her social media (without my permission) prior to our estate sale and at 100% profit for herself. This is the worst vendor experience I have ever had; and definitely the worst business aspect of dealing with my Mother's estate. The level of disrespect was stunning to me. I have no doubt Gates will attempt to vilify me as he has with others who left poor reviews. Have at it. My documentation is solid.

Completely unorganized, unprofessional, and rude. I will never do business with this company again…read more I had a terrible experience with Gates Estates. I purchased a sofa from an estate sale that they ran, and hired the movers they recommended to move the sofa from Woodlake to my home in Henrico. When the movers dropped off the sofa we discovered that one of the cushions didn't fit the sofa and actually belonged to a matching chair (that I did not purchase). The movers said that an employee of Gates Estates had confirmed with them all the items that were loaded onto their truck. Since this was no fault of the movers, I had to drive from my home in Henrico to Woodlake in order to exchange the cushions (1 hour round trip). Upon arrival at the estate sale I received no apology (or thank you for returning the cushion). I asked for a refund of the bid premium (which was $29.06) in order to partially cover for their mistake which resulted in an hour missed from work and the cost of gas. Mr. Gates refused to admit his employee had made a mistake. He condescendingly offered $15 "out of his own pocket" to make things right. I think the full $29.06 refund was not unreasonable as he had still made over $200 on this sale. The money isn't even what I'm angry about--it is the principle of the matter. Mr. Gates should be able to own up to his mistakes and treat his customers with respect.

I'm surprised there are not many reviews for his company! Welp people who are looking for this are…read morein luck! My husband and I are the test subjects haha seriously in Calvert County there were little choices for a Pellet Stove company and the ones we did see had the worst reviews. We took our chance with this company and hit the jackpot! Customer Service is 100% amazing! Very professional and they know what they are doing! We chose the Rolls Royce of Pellet stoves for our family room and it looks great! They had to work around the stone on our fireplace and unless you are really anal about how you want things it looks great to us. Although the employees did make sure to ask questions and show me continuously what they were doing and if it was okay. They put drop cloths everywhere so my carpet stayed clean and if you check out my pictures they put a little tent up around the area so dust and debris stayed inside. It was not a speed thru job, they were thorough and did everything properly in a timely manner: they were great with my husband and I taking a lot of pictures too. They took out our Gas fireplace that was put in by the builders and replaced it with the pellet stove. They went through the instructions to let us know how it works too. Pretty easy. We spent close to $9,000 and it is an amazing investment. My animals will always be warm for those few cold months and we will definitely save on our electric bills too We had visited a few times before making our final decision and they never rushed us and allowed us to ask the million and one questions we had. Not sure about others experience but we can be a little extra with our questions that would be annoying to some but they really enjoy what they are doing because they didn't get irritated or annoyed. Also they were safe with Masks and very nice with our special needs son. True Calvert County family environment:0)

Edit: the owner of the store reached out to ask me to remove my review saying it was untrue…read more However it was absolutely true. The guy instructed me to "just google it", I will never forget that considering what I paid. If I could remove the one star with negative 5 stars I would. Stay out of my DM's. Treat your customers better and you won't get reviews like this. Your techs should NEVER be advising anyone to "just YouTube it". This experience was wildly unprofessional start to finish and then some. Do better.

Shield Asset Appraisals did an outstanding job appraising my brother's trucks and large tree…read moreservice equipment for his estate. They were prompt, professional, and took the time to inspect every piece of equipment as well as review documentation associated with each one. Their appraisal report was detailed, well-organized, and provided exactly the documentation we needed for the probate process. Mr. Hoyt was great to work with, answered our questions, explained their process clearly, and made what could have been a stressful task much easier. I highly recommend Shield Asset Appraisals to anyone needing accurate, professional equipment or vehicle appraisals.

NOTE: I worked with Moe Satari at CGM and purchased my countertops via Cabinets to Go…read more Moe was patient and effective resolving issues created after the wrong color tile was installed for the shower floor and the wrong kitchen sink was delivered to the job site (not CGM errors). Getting the sink originally specified would have delayed our project 6-8 weeks. The incorrect tile color was still great, but required a change to the countertop stone selection. Moe walked me through the CGM slab yard and helped find a countertop slab which worked with the tile in the kitchen and bath and was also an option available for Cabinets to Go clients. I love it even more than my original choice! Moe also worked with the fabrication team and CGM management to find a solution which allowed us to use the sink we had on hand vs. having to re-order. This saved time and money. When white caulk was used in the bath vs. the clear used in the kitchen, the look wasn't what I wanted given the charcoal gray stone chosen. With CGM, I experienced zero pushback and no excuses getting that error corrected promptly and properly. Too bad this approach isn't more typical of those in the construction trades! How a business addresses problems says so much about their integrity and customer service. I'd definitely use CGM for future countertop installations. It was a good experience all around.

Service and products were top-notch. Moe was fantastic to work with. Will definitely be returning…read morefor more and recommending throughout Richmond.