We've been working with Health Benefits for four years now for all of our health insurance needs…read more Grant has made everything so easy for us to navigate through this complicated process, for all of our family members. Now if we had any issues or questions regarding any parts of our medical coverage, all we have to do is to contact Health Benefits Associates. They are prompt, knowledgable, and also give us plenty of time and information to get ready for plan changes. I'm so thankful for them for easing my stress level!!

Mackenzie was such a pleasure to work with. She's very knowledgeable and helpful, and answered all…read moreour questions. A complete professional. I couldn't recommend her .

My hubby has had them for 6 years, and I've had them for 5 months. So far we've had great service…read more Only complaint is the copays went up this year.

I'm having real issues with Prominence. Letters I in have received have the wrong address, doctors…read morenames misspelled and dates wrong. Filled a grievance and the letter they sent gave me a number to call and that company doesn't deal with Texas. Phone calls not returned, errors not corrected, poor service, and subpar healthcare.

It's been mistake after mistake with Aaron and Aware Benefits. Despite a phone call, an email…read morereminder, there were still problems as I transitioned from Hometown Health to Medicare. First he forgot, or just didn't do it, to drop my Hometown Health insurance so I was still billed for insurance I no longer needed or wanted. This took several calls to Hometown Health and Renown to fix. Second, when he signed me up with Medicare he kept my Hometown Health insurance listed as primary even though it should have been cancelled. This was confirmed by Medicare. So now that I'm on Medicare all my Dr bills are bouncing to me as Medicare is listed as my secondary insurance, not primary as it should be. It's taken me hours on the phone via several calls with Medicare to get this ironed out and corrected. I'm told it will take 10 days for the Medicare records to update and in the meantime as I continue to see doctors they are having all their bills bounce back and now they are billing me. My advice is seek a different solution than Aware Benefits.

Aaron is helpful, knowledgeable and can offer you advice, plans and follow up for your medical ,…read moreeye and dental needs. He knows which company and plans would best suit you and you'll feel good and " Aware", after he consulted and recommends. Use him, I did and highly recommend!

We first met with Susan, who was recommended by friend, when my husband was needing to set up his…read moresocial security and Medicare. She was so knowledgeable, professional, patient, and amazingly helpful with the process! Since then she's helped with any questions we've had and helped us with his annual Medicare changes that were needed. It has given us peace of mind! We would recommend her to anyone that would like information and assistance with the processes.

I met Susan last week at Smiths Foods, South Meadows, she had a table set up as you entered the…read morestore. I had a few questions regarding dental and vision care that were not covered by Medicare. Susan was knowledgeable and provided the information I needed even though it was a package for which she did not receive compensation. I was very impressed with her. I would encourage anyone needing help with their Medicare coverage to contact her. The information she provided me had better coverage than a competing agency provided.

We have had coverage through Humana, which is a great national program but has a very weak provider…read moregroup in Reno. Austin Exendine found us a much better program with more providers and which costs less than Humana. It also has extended benefits. He understood our needs as well as the local market. He started by asking us about our prescription meds, which for us is a major expense. Meeting with Austin was a great experience. He has a great knowledge of the health care industry as well as the local market conditions. He was very cordial and inviting, and willing to answer any and all of our questions and concerns. There is no fee for their expert help.

There are a staggering number of Medicare supplement plans in today's marketplace, and it seems…read moreevery friend and family member holds an opinion on which one is best. As a Medicare specialist with no allegiance to any one provider, Lauren Wicks provides professional insight with up-to-date knowledge of this ever-changing world of insurance. Knowing what you don't know after a brief conversation, Lauren takes the time to educate her clients. She questioned both my needs and expectations, patiently listening, and then provided realistic, real-life solutions. Keeping current on all of the nuances, big and small, in the realm of Medicare, I trust Lauren now, as well as in future years, to serve as my Medicare supplemental insurance guide. If you're uncertain about any aspect of your current coverage, or newly Medicare qualified, call and schedule an appointment with Lauren and judge the results for yourself.

I had a great experience working with CJ Weaver. Navigating all the health insurance plans can be…read moredaunting. CJ helped me figure out which plan would work best for me. He was patient and professional. My emails were answered promptly. I highly recommend him and will use him in the future.

The world of healthcare plans can be confusing and a bit overwhelming at times. Matt has been…read moreoutstanding in helping me understand all the various plans and then select the one most appropriate for my situation. Highly recommended!

Over all I had good experiences but I've had a little frustration with getting quotes on…read moreprocedures. I always like to know what my cost is, and had a difficult time last year with getting the quoted amount of my co pay fee for my Reclast infusion. It seems the medical insurance industry is broken and out of control, especially with the pharmaceutical companies. Also, tried to use the benefits debit card for over the counter items (have $30 credit to use). Tried to use it at CVS - Excedrin Migraine med and Icy Cold and two prescriptions the total came to $29.55 and the card was declined. Mind you I spoke with customer service about the card the day before and was told I had $30.00 over the counter on approved items (pain relief, etc.) and $6.00 for prescriptions. It only approved the $4.00 for prescriptions and declined the rest. I love my doctor, Dr. Thyssen, she is amazing she listening carefully, giving me the time to explain my issue and concerns. I never feel rushed when I go to her, she has the best bed-sidemanners, professional presence and is so personable. If you are looking for a compassionate doctor that truly cares about her patients she is it.

After my medical insurance kept getting more expensive, I met with Lauren Hicks and after checking…read moreall the numbers and benefits, I've decided on Senior Care Plus.

I highly recommend the Farmers Insurance office of Eric Olivas, and in particular, Ms. Rachael…read moreSchryer. Ms. Schryer is both thoroughly competent and unfailingly resourceful in what I have found to be a sea of insurance-industry indifference, incompetence and bureaucracy. My mother's home and car were insured by a major national company whose name is prioritized in an alphabetical list. Upon her passing, it was utterly impossible to continue home and car coverage through them, despite my being on titles for both. After several phone calls and my satisfying their multiple requests that ended up being irrelevant, I had believed it was simply impossible to continue coverage while I was out of the country. A friend suggested either an insurance broker or a more local company. I am grateful to past reviewers that led me to Rachael Schryer in the office of Eric Olivas. With Ms. Schryer, not only was I able to obtain coverage for my mom's home without issue, but also her car. Unfortunately, I only realized that I filled out the wrong DMV form when I was finally forwarded a notice that the DMV had cancelled the car registration. Based on the DMV website, I would have had to pay over $1000 and wait 45 days before I could get anything straightened out. Ms. Schryer went above and beyond in helping me get the mess straightened out for much less cost and delay by connecting me with a DMV agent who was just as helpful. In closing, I cannot recommend Rachael Schryer in the office of Eric Olivas enough. Insurance is one of those things that you hope is uneventful, but when things go wrong, you want someone exceedingly competent and helpful on your side.

Best service in Reno. Eric and his team are very professional and there when you need them.read more