Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

Great diagnosis of the issue, what was causing it, etc. They met my request easily, and with…read morereasonable pricing. Will be hiring again in the future for some other planned projects.

Immediate service. $69 service fee to come out to look at the issue and then if there is work to be…read moredone it would then go to the service. The plumber that came out and took a look at our place was pretty good. Explained thoroughly with what we had and the typical issues. Overall, it's not bad looking working with liberty. I needed something done quickly and they helped out. I used Yelp to schedule my appointment and it was very convenient!

I called Lonnie King for a full toilet replacement and he responded very quickly. He offered to…read morecome out the same day, but I wasn't going to be home, so he gave me several other appointment options. He came right on time for the appointment, offered a fair price, and got right to work. It literally took him 55 minutes from the time he arrived at my door, to remove the old toilet, fully install a new one, and send me an invoice. The invoice had a full description of the service, with many pictures, detailing each step of the job that had occurred. I'll definitely be using him for all my future plumbing needs!

Lonnie King came same day (even though it was in the evening) to address a leak under my sink and…read morereplace a shower catridge. He put coverings on his shoes to protect our carpet and flooring. Lonnie had to turn off the water to replace the shower cartridge and advised on how to do it from outside the house. I asked him to check the condition of other sinks, related pipes, toilets, and water heater. He provided an honest assessment and I felt his final bill was affordable. I appreciated the timeliness and quality of Lonnie's work. The fact that he came out within hours, on the week of Thanksgiving, was a godsend!

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

Cleyon installed a tankless water heater for us in December 2023. Within 3 months it was showing…read moreerror codes and I contacted him for more than 6 months asking for warranty help. He eventually responded and said he would come, but did not. Since it was under warranty, I was told by Rheem that it was important to have the original installer see it. Eventually he came at 14 months, out of repair warranty, only parts covered now. He told me how to get the part from Rheem, but was not willing to do it himself. Fearing he wouldn't help me if I didn't, I contacted Rheem who had a several month backorder on the part. When I finally was able to get the part, and requested the promised repair using said part, he text me first that he was "out of the country for threee months." Then later "we are no longer in business." I had another plumber come out and was immediately told that the tankless is incorrectly installed and I need to spend almost $4,000 to get it re-installed correctly. Luckily, I have a good lawyer and a lot of free time to pursue this dishonest man.

Showed up same day within a few hours and fix my issue with no problems. Professional service and…read moregreat price would highly recommend!

Kevin answered the phone himself! He gave me a very reasonable estimate and proceeded to completely…read moresolve the backup in my house's plumbing. Kevin and his assistant are reliable, honest and affordable. Thank y'all again Kevin!

Expedient and excellent service. Fair price for a lot of work that was very well done. Highly…read morerecommended!

William arrived on time and completed the toilet installation without any issues. Would definitely…read morerecommend.

Came out in less than 24 hours, quickly diagnosed the issue and fixed it immediately. I'm just a…read moregirl so I don't know if the pricing was fair for the job but it wasn't an arm and a leg. He explained the issue then showed me the fix after it was complete. He also tried to assist with a separate issue but I'll need an electrician for that. Would definitely use again for my plumbing needs.

Arista Plumbing sent a plumber on request due to drainage issues I was having at my house. Jay, was…read morethe coordinator and the person I discussed money and scheduling with. They said we had an issue with the lines from the septic or it could be full, and while inspecting the drain lines in the crawlspace, they found a leak in a fitting in a water line. Jay requested I give money for materials, $500, to the worker and I did. After saying he completed the work, I asked to inspect the work and he did not fix the leaking line and had water all over the ground from a leaking section of the drain line he replaced. He clamped the drain sleeve(?) and fixed the water line. I gave him another $500 after he completed the work but on the stipulation that they would be back to drain the water from the crawlspace. After he left, the water line came apart where he had attempted to fix it. I called Jay, after turning off the water, and he said he would have him come back. He never came back, and I asked Jay for insurance and his license. He told me he would send it but never did. The following day, he told me he would have someone out that day, but no one came. He eventually stopped texting me, and sent that same worker the next day after I hired someone else to fix the water line, and fix the drainage issue. He has made no further attempts to remedy the situation.

From the owner: Here’s a professional and engaging ad text:…read more Looking for Reliable Plumbing Services? Call Jay’s Plumbing Service & General Repairs Today! With over 10 years of experience, we provide top-notch plumbing services for residential and commercial properties. Whether it’s a minor repair or a major emergency, we handle all service calls with speed and professionalism. Affordable Prices We believe quality plumbing shouldn’t break the bank. That’s why we offer competitive pricing without compromising on quality. Our Services Include: ✔ Emergency Repairs ✔ Leak Detection and Fixes ✔ Drain Cleaning ✔ Water Heater Installation and Repair ✔ Pipe Repairs and Replacement ✔ And More! Fast and Reliable Service We understand how urgent plumbing issues can be. Count on us to get the job done quickly and efficiently. Call us now at (770) 847-9383

Jon was on time, professional and pleasant. The job was done quickly and cleanly at a fair price.read more

Contact made on evening of 5/13, response received at 9:00 pm. Appt made for 5/15 and Chris called…read moreand came earlier than scheduled Replaced a faucet within 15-20 min. Very pleasant and efficient!!! Great service!

They came, evaluated the issue, called me to get my approval, and did the job. They didn't leave a…read moremess behind and their fix worked as promised. I have been using them for several years now amd will continue to do so.

They serviced my septic tank backup on the Memorial Day holiday. They quickly pumped out the tank…read moreand field line finishing the service in 2 hours. The price was comparably less than other companies. They gave me the price for what they charge to pump a septic tank before I agreed to service which helped me compare services.