Professional, fast service. knowledgeable and communicative about the problems I was having.read more

BEWARE‼BEWARE‼BEWARE‼ I contacted this company because my AC…read morestopped blowing cold air. "Arnold" came out, looked at it, and said the Freon was low. He added about 4oz and charged me $450. The problem was never fixed. Afterwards, he told me the compressor was bad and quoted $1,500 to replace it. He even suggested I could get the part myself or let him buy one. The next business day, I decided to reach out to the manufacturer instead. They sent out an authorized dealer who properly diagnosed the issue. The compressor was completely fine--the real problem was the coil in the attic. Since it was under warranty, I only had to pay $550 for labor. The coil was replaced and my AC has been working perfectly ever since. What's worse, the technician from the manufacturer told me that my compressor had actually been overcharged with Freon--it never needed Freon in the first place, and he had to release the excess. If I had trusted "Arnold," I would have spent $1,500 on a compressor I didn't need and still had no working AC. Very disappointing experience. Be careful. I contacted this company because my AC stopped blowing cold air. "Arnold" came out, looked at it, and said the Freon was low. He added about 4oz and charged me $450. The problem was never fixed. Afterwards, he told me the compressor was bad and quoted $1,500 to replace it. He even suggested I could get the part myself or let him buy one. The next business day, I decided to reach out to the manufacturer instead. They sent out an authorized dealer who properly diagnosed the issue. The compressor was completely fine--the real problem was the coil in the attic. Since it was under warranty, I only had to pay $550 for labor. The coil was replaced (photo of old cold attached) and my AC has been working perfectly ever since. What's worse, the technician from the manufacturer told me that my compressor had actually been overcharged with Freon--it never needed Freon in the first place, and he had to release the excess. If I had trusted "Arnold," I would have spent additional $1,500 on a compressor I didn't need and still had no working AC. Very disappointing experience. Be careful.

Dependable, responsive, appropriate cost for units and labor costs - the whole crew. We have had…read morethem work our house since 2008.

Tom Bunch has been my go-to HVAC company for years. They installed my furnace in 2019 and have done…read moreA/C tune-ups over the years. All that came to crashing halt yesterday. My last A/C tune-up was quite a while ago (thanks COVID) . During their last A/C visit Tom Bunch personnel were professional, used a device to accept credit card payment, and left me feeling secure and well taken care of. Little did I know, but apparently, Tom Bunch, Inc. in ATL is "now under different management" (although Tom also "operates from Macon.") The rusted truck that showed up from Tom Bunch, Inc. yesterday to do an A/C tuneup should have been my first clue. The (subcontracted) technicians spent 20 mins. looking at my A/C, checking compression, and then told me I could call in my credit card # to pay my bill. But did they do anything but check the compression? Clean the coils, other? The technicians struggled to communicate in English, so I will never know. (I called the "head Tom Bunch office" in Lawrenceville and the woman has not called me back yet with an answer as to what the service actually was.) Billing was even worse. Today, they emailed my bill demanding payment for my "seasonal tuneup" (done yesterday) that was due "within 48 hours of work completion"--with a "10% late fee on unpaid invoices after 48 hours." Tom Bunch, Inc. has no payment portal, and when I first called Billing, "Chaz" told me I needed to give them a credit card over the phone or send a check (I don't give out my credit card # over the phone and wonder if they know that a check mailed via the USPS will take about 1.5 weeks to get to them). The billing expert then told me I could pay via PayPal. Hunh? She did not provide the PayPal information. I will try to get it. I will have to warn my elderly neighbor--who recommended Tom Bunch, Inc. to me--about the changes. Too stressful.

THIEF AND SCAM ARTIST!…read more I paid Jarvis $5K to replace an old failing exterior condenser. After a year of excuses and no installation, I was forced to get one with a different vendor. After another year of excuses, I am still owed $2100. It turns out I am his third (at least) victim of this scam. DO NOT DO BUSINESS WITH THIS MAN! https://www.bbb.org/us/ga/atlanta/profile/air-conditioning-contractor/j-cooling-llc-0443-28124227 https://ecorp.sos.ga.gov/BusinessSearch/DownloadFile?filingNo=27987698

I've been using them for a few years now. Always great communication and good work at a fair price.read more

I, unfortunately, needed a new heating unit for my little manufactured home. They came out fast at…read morea convenient time to check out my old unit. They had a new unit sourced quickly. Nikos was in constant contact. The install was done by professionals who answered all my questions. I highly recommend.

Phenomenal customer service! Mikos responded to my service request on a Wednesday evening (after…read more8p) and fixed my A/C the very next day. He identified and fixed the issues quickly while explaining the impact the damaged parts had on the system. Great quality and great experience!

I am very happy with the new HVAC system from Ferguson Heating and Air. The salesman, Chuck, has…read moremany years of experience installing HVAC systems himself. He was great about explaining all of the options and giving me enough information to do a cost benefit analysis on various systems. He went over the payback period on different sizes of systems, heat pump vs. traditional heating and air systems, and whether to replace the upstairs unit at the same time as the downstairs unit. He answered all of my questions and did not try to up-sell me. He told me everything I needed to know to make an informed decision. Thank you!

I recently set up a yearly maintenance contract with Ferguson Heating and Air. The service tech was…read moreon time and efficient. In my case, they didn't have a filter for the size required for my HVAC system, but agreed to order it (no extra charge).

This is an update to my previous glowing review singing their praises. Unfortunately, they did not…read morestand the test of time and I definitely would not recommend Maintenance Unlimited to anyone. The good news is that I suffered the headache others can avoid :) First, the prior work done was not completed and I was hoping they would come back to finish the project properly so that all the systems installed or modified can function correctly. They didn't show up after 2 months of scheduling and constant rescheduling of appointments. All the folks (Darrell & Pam) I mentioned in the previous review turned out to be unreliable - excuse upon excuse. I eventually gave up and found another provider to fix up all their mess and wrap up the project correctly. Second, there were several competency issues with the duct work done. A few examples are: 1) should the supply from an ERV that outputs 200 CFM be connected to the plenum of an HVAV that outputs 2000 CFM? A pro should know that the HVAC will win and blow air back into the ERV. 2) Similarly, should the supply from a Dehumidifier that blows ~100 CFM be connected to the same HVAC plenum? These are seemingly basic air flow considerations any HVAC pro should know. 3) They put only 2 returns (14in and 10in flex ducts) on a 2000 CFM HVAC. I'm not an HVAC pro but even I knew this was not enough return. I had to point out to Darrell to use a duct sizing calculator to figure out how much return was still missing. 4) They couldn't wire my thermostat (Nest - latest gen) to the dehumidifier (Aprilaire E080) correctly too. So many red flags... Third, as a last resort, I called the office to ask to speak to a manager/supervisor. It seems that office rep is pre-programmed to state someone will call back "at their earliest convenience" with an unpleasant attitude to boot. After more than 3 weeks, no call back. Overall, my experience started well but crashed badly. Life is about lessons and even better when you can learn from others' failures. This was a nightmare over a 5 month period and I hope nobody experiences this with them again.

They arrived 3 hours late, then took 10 minutes to reprogram my thermostat, but never mentioned…read morecost of repair until the repair was done. They offered to waive the $99 service fee, but then tried to charge me $99. I asked the serviceperson how much the repair was, aside from the service fee, and he said $50. Then they finally send me the invoice again and they're charging me $80. Won't use them again.

I recently had preventive maintenance done on my HVAC system by Indoor Experts Heating and Air…read moreConditioning, and I'm very impressed with the service. The technicians, Anderson and Malcolm, were professional, efficient, and thorough from start to finish. They checked all my thermostats and fully inspected the HVAC unit, giving everything a solid thumbs up. They also made a helpful recommendation to flush the system and provided a fair, reasonable quote--no pressure, just good information. I signed up for their seasonal maintenance package, which includes summer and winter visits, and it comes with a nice discount. Overall, a smooth and positive experience. Highly recommend their services!

Very communicative and on time and did service well. From my experience they are professional…read more However, that said, they are expensive. $300 for a simple capacitor replacement seems like absolute robbery to me. They wont leave your high and dry with a non-working system, but you will be left with an empty wallet.

Samuel is completely knowledgeable about AC/Heating systems. He is reliable and honest. He does…read moregreat work for very fair prices. We have used him for a couple years now, and most recently he replaced our AC unit. He is also just a really good guy. We highly recommend him.

I highly recommend Save Brothers Cooling & Heating Service, one call & I received same day service…read more Mr.Samuel is an expert tech who was knowledgeable, thorough, friendly & provided his expertise. My mother & I were without heat for several days and came across the best HVAC Company that is out here & will definitely call again for future service needs & tell my family & friends about Save Brothers Cooling & Heating.