The town itself is beautiful. The reason we would not recommend it is because they double charge…read moreus. We already paid the full amount when we booked via the capital one and they charged us again when we checked out. We contacted them on the same day and they acted like nothing they can do about it and sent us to their 800 number. Their 800 number sent us back to our capital one travel and the capital one travel called the hotel and she said she will fix it ( the same assistant manager said that she can not fix it when we called). It has been two days and we still have not seen the refund. Their front desk is just very incapable. It took her almost an hour to check us out and told my husband that she was reverting what the guy did the day before for the pet security deposit. It turns out that she double charges us. Be aware of this hotel and their assistant manager.

Great hotel, very friendly and accommodating staff. We appreciated the kind hospitality after a lot…read moreof hours on the road. Thanks!

My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

Perfect for an overnight stay between Goacier National Park and the Great Falls airport. Really…read morenice front desk receptionists, clean pool and hot tub, and a good hot breakfast with very helpful attendants. The parking lot is a bit rough, but that's not a big deal.

My rating is closer to 3.5. It worked well for $100 total for a room on the fly at midnight. I…read morerounded up to counterbalance the negative reviews. It's a young couple just getting their bearings. They do stay across the street, and immediately answered the phone when I called. Very friendly and accommodating. Let me see room first. The room was clean, bug-free, had bathtub, and lovely blue towels--far superior to the rough bleached towels of a Motel 6! No smells. Frig and. HVAC worked fine. No breakfast. I did not request ice, and assumed that like many older hotels, their ice machine is probably not working. Did lack garbage cans. It isn't a brand new building, so some updating would give it a solid 4 rating. For the price it worked well.

The worst hotel in the world. Don't ever stay here! We booked at the inn location and there was a…read morenote on the door that said go across the street to check in at the new location. So we came over and no employee was present on site. It had a note at the front desk that said so call a number of you needed help. So my boyfriend called and it rang and rang forever. We could hear it ringing in the back. Finally she answered and said give me 5 minutes. Ummmm excuse me? I've been traveling for a long time and when I get to a motel/hotel I would like to have an actual employee there to greet me/ check me in. I shouldn't have to wait. When she got there she said thanks for waiting I was taking a shower. Omg are you serious!? You make people who pay wait while you take a shower? I'd like a shower after driving all day long thank you very much! Very unprofessional in all ways!! Don't stay here if you want to be treated with respect.

Don't bother staying here it's overpriced. You can hear and be heard by anyone walking by and both…read morerooms sharing a wall. Got zero sleep. Sad and the staff is awful and not very helpful. P.I.A. to get to from the interstate.

We was going to take my younger sister to Glacier National Park this past August. I planned to…read morebook a nice roon once we got close enough to be at the park in the morning. I had a problem getting my reservation set up. I called a independent travel agent for help. We discovered this is NOT a HIE hotel. A simple phone call to the desk will confirm this. I didnt get so far as entering any personal information and had no worry about that. I was able to reroute our trip to enter GNP from West Glacier instead of traveling north on I-15 and coming into GNP on US Highway 2. Hopefully you will discover that this place is not an HIE as some of their adverts suggest.

Really nice and clean. Super comfy beds. Great place to get a good nights rest. Waffles for…read morebreakfast!

The people working at the Comfort Inn were friendly and helpful. For dinner, one of them…read morerecommended Coyote Lanes, the local bowling alley, as "the best place in town." Sadly, he did not warn us about the speed trap that the local sheriff maintains to nick tourists for the impoverished town's coffers. Although I was not speeding (as shown in the attached dash cam video and scrfeenshot), the sheriff ruined our night in Shelby. We travel this route often, and have never been stopped for a traffic violation. We plan to never return to Shelby, and we will let our friends and social media contacts know about this grift.

We stayed overnight in Coutts with the plan to hit Sweetgrass first thing in the morning. this is…read morea fantastic little motel for the money. It was $85 a night, impeccably clean, very nice owners (that have an adorable little dog in the front office. The rooms themselves are nothing fancy. The are basic and definately not renovated. But they were perfectly acceptable for $85, and clean and quiet was all that we were after, and it delivered. They gave us a little coffee maker with some coffee, and the room itself had a little bar fridge in it that we were able to put our snacks from the drive in. Outside the motel was welcoming with lots of bright colored flower pots. I don`t know that there are any other options in Coutts for hotels, but I don`t see why you would want to go anywhere else. It is no frills, but clean and comfy.

Absolutely beautiful motel I urge you to stay in if you are anywhere near by! The rooms are…read moreincredibly clean, bright, spacious and comfortable, have amenities like a bar fridge, microwave, lots of seating and tables, TV and cable, wifi and comfy beds. The owners are wonderful people who went above and beyond for me during a particularly rough day, they and their Inn were the best part of a brutal experience at the Coutts border crossing. Please give their place a chance if you can, covid has been really rough on small family owned and operated businesses and the Double Tree has not been an exception, and it is a real Canadian treasure that needs to stick around!!

If you want a clean, quiet no frills place to stay at a great price…read more This is it. We checked in and was pleasantly surprised at the cleanliness and homey feeling the room provided. Unit appears to be recently updated with paint and new fixtures. Our unit had a full kitchen and a separate bedroom also. This is what the mom and pop motels strive for, comfort without the bs. We will come back for sure. The view of the mountains and wildlife are added luxuries that no fancy big name can supply. Thank you to the proprietors for reminding me that comfort and beauty do not need to come with a large dollar sign.

This was a wonderful little hotel in a quiet little town. Great place to stay with a darling cafe…read morejust 600 feet away. Bed was comfortable, full kitchen, clean, spacious. I intended to stay in my car as I was just headed home from west glacier. However I decided to reached out to see what the rate was and I couldn't possibly sleep in my car with the rate being so reasonable. I am so glad I decided to stay there, I will certainly be back!

Got a room here as the boarder was closed. Went to the room and we lasted maybe 20 mins in the…read moreroom and that was too long. They did refund the money however. The room was covered in live spiders, behind the bed was full of spider webs. Rugs are dirty dirty dirty!!! The whole place was dirty.. The shower had spiders in webs at the bottom there was mold all over the shower. It was horrible. The blinds that should of been white were yellow. I will never return and don't recommend this place for anyone.

Was passing through and stopped to charge my Tesla across the street. The waitress was bang on fish…read moreand chips is very, very good. It was super crispy and the fries were yummy, too. Definitely worth the stop! Can't speak on the pizza but I presume it would be tasty, too.

A wonderful facility with great staff. I would recommend staying here to anyone passing through the…read morearea. The food in the restaurant was delicious, and they also gave us complimentary donuts for a birthday in the group! It was very clean and the rooms were spacious and comfortable. I would highly recommend!