I want to thank the staff at Columbia Auto Repair for doing such a great job of determining the…read moreproblem with my sons truck and so quickly repairing it. He said it was a good expirence dealing with them, so pleasant and helpful.

From the owner: Premier Powerstroke Diesel and Ford Product Specialty shop Ford Certified Diesel Technician. From…read moreengine performance to repair and diagnostics. We specialize in preventative maintenance and repairs for all Ford products. We also perform all vehicle maintenance and repairs. From tires brake jobs and batteries to full in depth diagnostics. 30 years of experience in heavy duty and automotive radiator service gives us the expert knowledge and experience to service any and all of your radiator and gas tank needs.

We were on a road trip heading to Ontario when we got a flat tire on a Saturday night. We had…read morepurchased 2 new tires but needed them to be put onto the rims and balanced. In-Gear Mechanical was able to fit us in on a Sunday so we could continue our road trip. They are professional and would highly recommend them

Wonderful experience at In-gear. Everything was explained in plain English and prices were…read morereasonable. Open seven days a week was very convenient

Price was fair for the work and the job never exceeded the quote, very accommodating…read more The kind of service every shop should provide Phil is upfront and honest with any concerns and asks before fixing what is not already part of the job quoted 10/10 service would definitely go back for anything I can't handle myself

Si je pouvais mettre "0" étoiles je le ferais, je pourrais faire un film avec ce qu'il s'est passé…read moreà ce garage. Aucun professionnalisme, n'est pas coopératif, se crois au dessus de ses affaires et en plus il est vulgaire avec ses clients. De plus il m'a menacé me charger son temps pour lui parler au téléphone bref pire expérience de ma vie. GARAGE À ÉVITÉ À TOUT PRIX.

I'm so grateful for these guys! They saved me from a bill that was 5 times as much at Nelson…read moreChrysler. Tom & Bill are delightful, affordable, fast & the courtesy car was the cherry on top! I'll definitely be back.

Made an appointment over a month in advance. These guys didnt fix my car, charged me a thousand…read moredollars, and then when I try to bring it back they tell me it's a 3 week wait. These people just cost me thousands of dollars as I'm now 900 km from home and cant find anyone to look at the car. Stay away from these guys, customer service clearly isnt part of their business model.

Took our Yukon for a winter service, oil change, winter tires on rims and "MULTI POINT INSPECTION"…read moreon November 3 2023, "MULTI POINT INSPECTION" did not turn up anything. Cost me $125.15. I made an appointment to get my emergency brake repaired and the park assist repaired. A couple weeks later the brakes started making noise, Kalawasky had just done their "MULTI POINT INSPECTION" so I thought can't be that bad, but I called in to say the brakes were making noise, could they look at it on December 15 2023, service thanked me for the heads up and I did not think much of it. Took it in on December 15 dropped it off to get repaired. Came back a couple of hours later they had only done a diagnostic. Also the brakes were metal on metal! I asked how could this happen when I had it in last month, they'd done a "MULTI POINT INSPECTION" and nothing was noted. The Service Advisor said he would look into it. Later he told me, "It was missed." Since it was not safe to drive, called my wife to pick me up, an hour drive for her one way. I called December 20 to find out the status, was told I would have it before Christmas. December 22 Kalawaski called around 3:45, said nothing was done and it would be ready December 27 and offered a loaner car, I didn't need a loaner and I would have to drive for an hour to get it, so I didn't take it. Got it back December 27 2023 the new brakes and rotors cost us $2980.21 and the diagnostic cost us $124.00 even though they had it in their shop in November.

We had to get some work done on our truck. In the end it took 2 weeks and the work was $400 more…read morethan they said it would be 2 days before they did the work. The same job for the same problem at another mechanic in town took 3 days and $450 less. Would NOT recommend.

Thank you to the guys at Kal Tire today! You guys were awesome! We had a flat tire and they said…read morethey could fix it for us in the hour. They also took our spare off and put on our fixed tire. If you are in the Castlegar area, this is the place to stop! Thank you again for your speedy professional service! Much appreciated!

Do you want it done cheap, or do you want it done right?…read more As a fleet manager with over 20 years in the automotive industry, I've seen how most shops operate. Too often it's the cheapest parts, every bolt rattled with an impact gun, and training thrown out the window in the name of tighter profit margins. It's frustrating, and sadly, it's become the norm in many repair facilities. Downtown Auto is the outlier. They pride themselves on quality, and it shows -- from their thorough inspections and clear reporting to the way they approach diagnostics. They don't just throw parts at a problem. Every issue is addressed with a methodical, traceable diagnostic process. When repairs are needed, procedures and specifications are followed to the book. Nothing is overlooked. What also stands out is their commitment to training. In the Kootenays, we don't have the luxury of a large, seasoned trades culture. At Downtown Auto, they take the time to mentor new technicians, ensuring their work meets high standards. That investment pays off for customers like me. As a fleet manager, this has been a game-changer. While other shops end up fixing the same problems repeatedly, Downtown Auto fixes it once -- and fixes it right. It makes my job easier knowing the vehicles I send to them come back reliable and road-ready. So sure, you can save a little by going somewhere else for cheaper parts and speed-driven repairs -- and end up with a work order that's as hard to understand as your teenager's text messages. Or, you can go to Downtown Auto and know it's done right the first time.

They did terrible sub-par auto work. Upsold me on things my car didn't need, then they didn't…read moretighten the cap on my radiator and caused a major over heating which basically cooked and ruined the car. I can understand mistakes but then they just topped up my rad fluid and charged me for the fluid and gave me the worst attitude and tried to say I should be checking all the caps and work after they do it??? like why did I pay you? Strongly suggest staying away from this shop. They do poor work and are shady and not the type of people you want to deal with. I have 4 other friends with really negative experiences here. I'm hoping they go out of business and get run out of town.

In the middle of our 10 1/2 hour journey, our Toyota Tacoma began smoking and we had no choice but…read moreto pull over on a highway about 30 minutes outside of Castlegar. With no cell service in the area, we eventually got the truck started and coasted straight into the Castlegar dealership. From the minute we arrived, we were treated incredibly well and were reassured that the service techs would get to the bottom of the matter and that they would have us on our way again. We are always wary of dealerships but since we still had a few hours of driving, wanted the job done right. And Castlegar Toyota did a great job of quickly finding out the issue, even calling the quick lube shop that had serviced our truck the day before to confirm their procedures and confirmed that mistakes had been made. They had us back on the road within 1 1/2 hours (with a free bbq tool too!). The cost of their services we felt were very reasonable and comparable to other shops. We're grateful to the staff at Castlegar Toyota for getting us to our destination safely.

I'm not quite sure what's up with this dealership. We are in search of a specific Toyota vehicle…read moreand I have tried emailing and visiting the dealership on several occasions and still haven't been able to speak to anyone. We stopped by again this past Saturday, walked the lot, went inside, tried to make eye contact with several employees and we weren't even acknowledged by the Customer Service desk, let alone a salesperson. This is the second time this has happened to us there. Guess we'll be visiting Nelson Toyota this weekend. Hopefully we meet someone who actually wants to sell a car there....