I was scheduled to provide some free music entertainment for the residents. Until arriving I was…read moretreated like dirt. Very nasty employees. Requirements to provide free music included hand sanitizing, half a physical, and fifty health questions. I left, no free music for them. They obviously didn't want music. I don't recommend anyone ever even consider wasting your time entertaining for this dump. Don't waste your time.

I have a relative living at this facility. Is it perfect? No, far from it. But we made 80+ phone…read morecalls and visited every facility that would take a Medicaid-pending resident and this was the best of the few available options. Let's face it: someone without money isn't going to waltz into a 5-star facility, and just has to hope for something adequate. At Northampton, care plan meetings happen every quarter and are informative, requests are followed up on, the Medicaid liaison is an absolute star, and we get a phone call if a fall, illness, or change in medication occurs. The front desk staff is friendly and excellent at screening visitors to keep them from spreading illnesses to residents (I can't believe someone complained about that!). When there was a covid outbreak, the facility moved ill patients to a covid wing to minimize spread and kept us informed very well. As for the resident experience: Overall the facility appears clean -- sometimes when we visit there is an odor if someone has had an accident, but that is the exception. The building is old and in need of some repairs, but the 2-people-per-room setup is better than another place I looked at that had 4-per-room. The dining/activity room is very nice and bright, and the staff decorates it for holidays. Meals are served on real plates in warmer containers and they are fine. There are activities offered, but of course not comparable to a more expensive facility; I wish there were more music and performances and pet therapy to engage the more passive residents. A lot of the hands-on care staff are terrific and very kind, and some could be friendlier and more responsive, but they all do a very difficult job and we are grateful. They know the residents and in my relative's case are understanding of their individual habits. Unless you can buy your way into somewhere great, living in a care facility in the U.S. is not going to be a picnic. If you are looking to place a loved one, you have to just do the best you can and choose from the available options (and hope Medicare/Medicaid don't get axed!).

My mother stayed at Citizens back in 2019 for about 3 months. She had fallen and had a broken wrist…read moreand a touch of congestive heart failure. She has some dementia but she was treated lovingly by the staff at Citizens. My brother and I were able to come be with her during the day. When she was strong enough to go to the cafeteria, we went with her. The staff couldn't have been nicer and by the end it was like staying with family. She had first rate physical therapy and speech that not only got her up and walking but saw her cognitive powers greatly improve. She had been bound to a wheelchair before that.

My mother has been living here for eleven years. The staff is wonderful. The care is excellent. The…read moreenvironment is very nice and not at all like a nursing home. It is a big, beautiful home decorated with lovely antiques.

From the owner: Leave your worries at the door. We are a private non-profit assisted living,…read more continuing care facility. Located in historic downtown Frederick, we have 25 private rooms that offer senior adults a safe haven in a warm family atmosphere.

wonderful community that has continued to take excellent care of my mother for the 3 years. she…read morecontinues to thrive with the excellent daily group exercise classes and activities that Tranquilliy offers.

My 80+ loved one was in memory care at Tranquility for 4 months in 2021. I am still traumatized by…read morewhat my mom experienced there. "Tom's" review exactly expresses what I experienced at Tranquility. The cleanliness and care of the facility are excellent. My loved one was always clean too. But the patients were neglected in every other way. And the food in memory care was not good. Food seemed to be lower quality than the assisted living side. My mom declined rapidly. And the facility staff often made promises to the family that weren't kept. The physician, nursing director and facility director are colleagues who have worked together for a long time. (the big three) I felt they often played 'good cop, bad cop' with me and my family. I will give a big kudos to Nicole (? I think that was her name) , the director of the memory care unit. She genuinely cared about the residents and did the best she could with the resources that she had. However, her decision making authority was limited by the 'big three' in power. I will also give a kudos to the hairstylist and the laundry service. My loved one's clothes were always clean and fresh smelling. But, as 'Tom' stated - don't be fooled by the wonderful brochure and promises made on the tour. My mother's overall care was very poor.

Went to ER at 5:30 pm on a Monday. Parking at ER was full so I parked at the main open lot. Just a…read morelittle bit to walk to the ER door in pain so I took it slow. Immediate triage and into a private exam room pretty quickly. A real exam space, not sheets hanging between beds! Like clockwork on blood, scheduling image, getting blood drawn, results back, medical decision and seeing the doctor. Accurate diagnosis. Longest wait was getting into my room upstairs, however, the noise level in their exam area was the calmest, quietest I've ever experienced so I slept on their comfortable exam bed until I got my room at 3 am. Every person was professional, courteous, friendly, upbeat, and truly cared about my comfort and medical care. Very surprised and happy to get a huge single room to myself!! It's in the new wing. Really helped my recovery. Hardly heard any hallway noise or talking the whole stay! The helicopter even landed on the roof outside my window and I didn't even hear it! The bed was sooooo comfortable! No tossing and turning through the night also helped my recovery. No unnecessary, annoying visits for vitals or procedures. The nurses and staff were very considerate and met and anticipated all my needs. Comfort and quality of care were well attended to even though they were very busy. They never rushed my care. If I needed pain medication they made sure I got it. (Thank you!) At surgery time the only delay was waiting for the anesthesiologist. Everyone else was like a well oiled machine. However, the anesthesiologist was very knowledgeable, experienced, and thorough. I woke in recovery and was alert and functional. Food was good for being in the hospital. Menu and a la cart choices were provided so after the first day I got to pick exactly what I wanted to eat and drink. It always came up fresh with hot and cold appropriate temps. Remember to include any condiments ahead of time. It's not a restaurant. The kitchen staff were friendly, helpful, and eager to meet all my needs. The only area that could be attended to better was keeping my wall board up to date. It wasn't always done spontaneously by the staff, sometimes had to request as the information changed, and I think that is very important to avoid mistakes in medication, treatment updates, oral intake and restrictions, and who is treating me. The hospital was very full though, so I feel the nurses and staff did an awesome job!!

So, they finally agreed to release me at 11 pm on a Sunday. I can't find my apartment keys so I…read moremade a reservation at a nearby hotel. They won't release me. So I'm stuck in this shit hole hospital for another sleepless night. Completely incompetent. Andy the nurse gets aggressive when I question the release time. I could be hit by a car a half mile from this hospital and I would call another hospital. Excuse me, and the nurse gets aggressive. So I'm stuck again for another sleepless night. I have persistent insomnia. When I asked for a sleep aid, I was given melatonin. My insomnia scoffs at melatonin. She gave me something else, which I think made the insomnia worse. And what I asked for that works is Nyquil, not some strong sedating drug. They kept cancelling my procedure. 3 days in a row. I live a 10 minute drive from the hospital. There was no reason I couldn't wait for an opening at home, comfortable. I actually think they are deliberately milking my insurance.

While on a work trip to Frederick Valley Chiropractic was my life saving! I had a bad migraine…read morefrom the 2 star motel I stand at and when I called here the lady who answered the phone was very polite. They just so happen to have an opening that day and I immediately took the opening. This all happened on a Friday morning. When I got there they had immediately had me fill out the usual paperwork for a chiropractic. The Dr. said don't worry they will fix me up. When I got in she did an assessment and I also showed her my chart what is wrong with me, and that cut the time in half. After the assessment they immediately gave me a 10 minute tense unit with felt great since my neck, back and traps was messed up. The assistant came in a couple of times and he made sure I was okay. After that treatment the adjustment went great and gave me a relief. The Dr. told me if I needed to go to another Chiro on Saturday she said she wouldn't be offended since I was leaving Maryland to Hawaii on Monday early morning. Understanding my situation they wasn't offended if I went to another Chiro, because they wasn't open on Saturday. I am so grateful they got me in since I didn't eat for 2 days because of my migraine. Mahalo and A Hui Hou Thank you and until we meet again

After experiencing significant discomfort and pain in my lower and upper back, as well as my neck,…read moreI soughy out Valley Chiropractor. From my first visit, Dr. Chambers took the time to thoroughly understand my medical history and the specific issues I was facing. She demonstrated professionalism and genuine concern for my well-being. Since being under her care, my mobility and overall comfort have improved. Dr. Chambers has a compassionate and patient centered approach, making her a skilled and caring chiropractor. I wholeheartedly recommend her for anyone in need of comprehensive care. Addionally, I want to extend my gratitute to Ms. Elsy, for recommending Valley Chiropractor. Your suggestion had positively impacted my health and well-being, Ricardo

I would not recommend this service to anyone. They are a telemarketing machine and will not leave…read moreme alone! The minute I signed up with them to try to find my Mom a place, the constant phone calls from multiple people began. Now 2 years later, it's still going! I have unsubscribed and blocked them but they keep calling. It's always different people who all should KNOW that I did find my mom a home and I don't need their services anymore. I believe they have sold my information and will never leave me alone. I would NOT sign up with them whatsoever!

I DO NOT Recommend this business. Please do not sign up. It is such a scam!!!! Not worth the money…read moreor customer service. They offered me a free month then charged me $378. I reported them to the BBB.

Would have given zero stars if I had the option. This place is horrible. I would never send my…read moreloved one there. They were untruthful and gave little care to my loved one. Please don't send anyone elderly here.

I would rate lower if I could. My mom entered the facility fully able to do all of her ADL's. 5…read moremonths later she was confined to a wheelchair, unable to do even one ADL on her own, and eventually ended up in the hospital, nearly comatose. Why? Because Heartfields decided to increase a medication (without consent) that has very dangerous side effects, including increased risk of stroke, agitation, weakness, shakiness, in addition to many more scary effects, including death.  When my mom protested having her pants and Depends yanked down by over worked care givers, the executive director asked me if her behavior was due to prior sexual abuse! Um, no. Like most human beings, she just doesn't like her clothes removed without consent.  Also, for those that aren't already aware (I sadly wasn't), Maryland doesn't require the caregivers (the front line staff that will predominantly be caring for your loved ones) to have ANY type of skilled training/certification and they are allowed to care for up to eighteen (18!!!) residents at a time. Heartfields confirms they are assigned 16-18 residents per shift. No wonder they are yanking off residents clothing, they don't have time before they have to move "on to the next one". Even though the state doesn't require it, Heartfields could train their staff better. In fact, therapy tries to provide guidance, but it falls on deaf ears. They run their facility more like a prison than a health care facility. The caregivers are also doing housekeeping in addition to caring for your family members, and unfortunately, many are just physically unable to do this demanding type of work. I could go on about how they refused to meet with me for 4+ months about the $8,000+ overcharges they erroneously charged us (they eventually removed it), or how they continued to ignore our requests to remove feces covered wastebasket in my mother's bathroom for weeks until I physically had it thrown away, or how the staff stuffed my mother's clothing into a full size trashcan, despite her having a perfectly good clothes hamper and a laundry basket....but I think this is enough for you to get the gist.  We reached out to the executive director, regional director, and filed a formal complaint. We were told an internal investigation would take place. Sadly, almost a month later, and still no one followed up even after reaching out multiple times for a status update. It seems leadership doesn't seem to care, and we doubt anything will change.  Finally, when we moved my mom out yesterday, we were shocked and saddened to learn FOUR residents died last week. 4 out of approximately 30 residents, that's 13% of their population! Please let that sink in before moving your beloved family members here, and entrusting them to Heartfields staff.  I'm happy to discuss concerns with anyone thinking about moving someone they love here. Please feel free to reach out to me directly.

This retirement community is simply wonderful! I highly recommend those looking for a lovely…read morecommunity for their loved ones to visit Heartfields at Frederick! No question about that! Besides the home being filled with terrific residents, having a clean, cheerful and bright environment, the staff should be much praised! Let me share...For almost 20 years, I have visited Heartfields Frederick to sing for the residents. I do this for many communities and this particular community has really touched my heart in a deep way. The Activities Coordinator, Melissa Hanshew, who has been an employee there for over 22 years (the longest employed worker there! She started when the building opened! ), is simply amazing! I see her genuine love for her "extended family"! I observe Melissa's passion to serve the community residents and as a result, these people's smiles are always ignited like the sun! They are always happy! Frankly, it's beautiful to watch every time I visit! They love this woman and they are genuinely happy! When I come to Heartfields, I can't wait to just observe that special connection that Melissa has with her residents! As she encourages people to attend the event, I notice how attentive the people are to her. They respect this recreational coordinator, they trust her with their lives and yes... I see that they love her as she clearly loves each and every one of her residents as like with her personal family! Melissa makes each person feel a part of the community circle. She is always attending to their needs and making them feel comfortable and appreciated! I love the decorations that adorn the activity room and other places throughout the building to make the place pop with energy and vibrant life all about! Melissa and her staff always make the community happy and festive throughout the year from what I observe! There is diversity and creativity with each program that I have been a part of and I am extremely impressed. I truly get the impression that Ms. Hanshew is using her activities skills and budget in the most wisest of ways to facilitate establishing the highest level of morale and happiness that a community could ever experience! I see how Melissa is so hospitable in the way that she personally serves each resident and or instructs assistants to help with the tasks, as well. I am also very impressed with how her "family" treats Melissa like their very own daughter! They love her! Everyone does! I also see how well she gets along with other staff members. She's easy-going and you feel so at peace when you talk with her. You feel accepted and not judged. She's a true kind and compassionate human being in the finest way! The residents excitedly make their way and joyfully take their seats every time! They have this look on their face when Ms. Hanshew communicates with the people. It really warms my heart. Lastly, I have noticed how well organized the activities coordinator is. The calendar is always filled with fun events, projects etc.. And it appears that everything is very organized and well orchestrated every time I am present! So, I could keep going on and on about Melissa and her excellent staff but that would take an entire day to do so. The long and short of it is that your loved one will be extremely happy and fulfilled at Heartfields and especially because of the way that they will be cared for in the Activities Department! No question, they will receive much wonderful stimulation and fulfillment with what's going on under Melissa Hanshew's leadership! My hat goes off to her and her long tenure at this community! Congratulations Heartfields!