I was blessed to have Dr Ross as my psychiatrist for the past 3 years. She is not only extremely…read moreexperienced in her field but she is very compassionate, and caring. I was a difficult case and she helped me to find the perfect combination of medicine that finally made me better as well as helped me to find a therapist. She really listens and genuinely cares about your well-being. Anyone should be so lucky as to have Dr Ross as their psychiatrist. Recommended 100%.

I began seeing GWEN ROSS MD at age 21 and 22 for my mental illness…read more Each session I weighed myself first, then "went off" [I am PTSD and Bipole.] By this I mean: Talk enough for me and the next spirit inside the waiting area. That's a good thing to review, the waiting room. So she shares an office with my little sisters music teacher. A time to relax. I like the angel cards to pick during her session. I like that when I was super bipole she fed me soup in the waiting room. I think she is real. Having mental sickness and you know QWEN ROSS MD won't give up. I might cry. More review later. Aloha.

I noticed Dr's inconsistencies with regard to billing by the time payment from my 5th visit came…read more Dr tried to swindle me out of $200+. I was shocked by this behavior. In interactions for psychiatric treatment, Dr was rude and demeaning.

The people are amazing. The receptionists are helpful and friendly. The medical staff is very good…read moreand really listen to you.

PCP's often leave after 1 year tops . weather "green" or…read morehaving more experience; I still get a "cookie cutter" approach. (In my opinion, thinking "outside the Box" "and stepping out further than the "prescribed" agenda, ( in order to delve deeper into possible "causes") -could be given more priority .) Frustrating - I only want them to give me Proper Tests or Referrals that warrant "thinking outside that box". I Literally had 1 PCP (not there now) who would not check my WBC counts, until I Insisted ! ( turns out both blood & urine WBC were " Sky High" ! ) Front desk Knowledge and Curtesy is Sooooo Much BETTER than before though and the Massage is really a very Helpful Service. All rooms are very clean p.s. the 1 updated 5 star review I noticed sure seems like the "phrasing" came from AI ... what could be that perfect ?

Wonderful resource for the Hilo community. They offer case…read moremanagement, psychosocial support, and coordinated care. Their case managers are well-educated and trained. Approachable and professional Would recommend this service to those that need it. They have partners on other islands too for continued care. Great recent experience!

I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner