I've never received better care from a doctor or health care team as I have at the Koa Clinic. Dr…read more De Soto spent an hour with me on my initial visit so that she could understand my complete medical history and listen to any concerns that I had. She was thorough and asked me all kinds of questions in order to be sure that she recommended the best solutions or strategies that were right for me. Communication with her staff is always great, they are kind and responsive. I later decided to book my pap with midwife Taylor Hamil, also at the Koa Clinic. I should not have been so surprised, given their dedication to great service, but she was amazing. If that procedure has ever given you anxiety, I highly recommend scheduling with Taylor. She's extremely professional, knowledgeable and kind. Absolutely the best service for medical care. Nothing is rushed and I always feel heard.

I made an appointment in November of 2023 for March 2024, which was the first available…read moreappointment. The day before the appointment the office cancelled and asked to reschedule for July. At this point, I was pretty desperate and thought that I could find someone else a bit quicker, so I declined to reschedule and asked that they destroy my paperwork (4 or 5 pages of personal medical history). I found a doctor (actually APRN) that I love and went my merry way. Then my APRN became sick and my intestinal issues returned. I thought that I would retry to get into the Koa Clinic. When I attempted to become a new patient, I was refused because I had refused to reschedule my appointment in March of 2024. Furthermore, during the text exchange (they do not answer phone calls) it became apparent that they still have my files in their records. I will be driving 2-1/2 hours to Hilo for treatment. There is nothing caring or considerate about the way this office is doing their business. UGH!!

I was blessed to have Dr Ross as my psychiatrist for the past 3 years. She is not only extremely…read moreexperienced in her field but she is very compassionate, and caring. I was a difficult case and she helped me to find the perfect combination of medicine that finally made me better as well as helped me to find a therapist. She really listens and genuinely cares about your well-being. Anyone should be so lucky as to have Dr Ross as their psychiatrist. Recommended 100%.

I began seeing GWEN ROSS MD at age 21 and 22 for my mental illness…read more Each session I weighed myself first, then "went off" [I am PTSD and Bipole.] By this I mean: Talk enough for me and the next spirit inside the waiting area. That's a good thing to review, the waiting room. So she shares an office with my little sisters music teacher. A time to relax. I like the angel cards to pick during her session. I like that when I was super bipole she fed me soup in the waiting room. I think she is real. Having mental sickness and you know QWEN ROSS MD won't give up. I might cry. More review later. Aloha.

It's been 4 years or so since I was treated at H.I.R. so I can attest to the lasting results of the…read moretreatment provided. They have a more than adequate patient to staff ratio. Group therapy, individual counseling, medical attention and treatment by a Doctor and RN. Excellent food. Some care for extra comfort, like acupuncture on site, and sound bath therapy are provided. The facility is beautiful, with a soothing ocean view from the main room & porch. Some group sessions were held at the beach or in lush tropical settings. This is a great place to launch a much more healthy & vibrant life. Highly recommend.

Immoral owners who prioritize operations over client health and safety. I was harassed at their…read morelocations, they failed to provide a safe environment and charged my insurance while still taking my $55k.

3-4-2020 I didn't…read moreknow I had the Epstein-Barr virus, let alone that it was causing me Chronic Fatigue Syndrome. My previous doctors missed the diagnoses when I complained about feeling tired, and I got rehearsed answers. They said things like get more rest and don't work so hard, which did nothing to help me or my symptoms. I began seeing Dr. Odama for other reasons, and during that time I told her about my feeling tired. She asked me pertinent questions which helped her diagnose me with EBV and CFS. What a relief to finally put a name to this after so long. She was the first doctor who didn't just hear what I was saying, but actually listened to what I said about feeling tired. Knowing my preference to do things naturally, Dr. Odama prescribed a regimen of natural supplements to help me lower the viral load. In my case it was a slower and somewhat spendy process. She gave me the option to continue on the same course, or use a prescription drug which she also had success with in treating EBV and CFS. My insurance company paid for the prescriptions, my viral load began dropping even more, and I started feeling significantly better. The symptoms of EBV and CFS can be debilitating, and I'm grateful that after years of misdiagnoses, Dr. Odama heard me and found the solution that was right for me. Dr. Odama thank you for giving me my energy, my productivity and my life back.

I had never had acupuncture before and I was a bit nervous,…read more Dr. Danika Odama was truly wonderful. She took the time to really get to know me and diagnose me, She has such a kind and caring demeanor that you can't help but be put at ease. Her office is extremely clean, professional and very relaxing. When it comes to the actual acupuncture I was worried that the needles would hurt....fortunately she has such a light touch they didn't hurt at all! After placing the needles, she then said to relax for about 1/2 hour. Normally, that would be impossible. I thought it was going to feel like an eternity. What felt like moments later (which was actually the end of my session) she returned and asked how do I feel? I felt incredibly relaxed, serene and calm. The best part was that my symptoms improved!! If you are thinking of trying acupuncture, Dr. Odama is definitely the person to see!!

Horrible doctor. Dr Arthurs left a gigantic scar on my back because he doesn't know how to do a…read moresimple mole removal. He burned a huge hole in my back with so much silver nitrite for a small mole. That scar will always be there in clear view. He botched a community member's baby's circumcision & cut off way too much I had a terrible hand infection & couldn't use my dominant hand, that lasted for 4 months & Dr A was clueless. He looked me in the eyes and promised to call me to discuss my test results when they arrived. Instead he had a stranger from his office call who told me the wrong information and he gave me the wrong medication two times.. He won't respond to concerns via phone. He didn't even know my sons markings on his body were stretch marks and said to watch them for cancer. He doesn't listen to concerns and he pushes vaccinations, despite my telling him many times I had already made an informed decision. I highly recommend staying as far away from this "doctor" as possible.

I've been a patient of Dr. Arthurs for five years now, and I find him to be a concerned, thorough,…read moreperson who listens carefully and follows through with test results and previous problems. I feel confident that I'm in good hands.

I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner

This place offers so much and literally have never felt better. love this place, I love doctor…read moreRoberts and her staff.. idk if they recently changed the person who does their peptide compounding, but the past 6 mos I've had nothing but problems? either the syrines are empty, the product wont come out, some have the right amount of product and some have less, it's just about everytime I've gotten them and they're expensive.. all though they have replaced some for me in the past, I feel like I can't call everytime to complai, but maybe they will be more mindful of checking them before they goto customers would be helpful? other than that I have had great experience..

They are the lowest price I've seen so far on the island and better than "Big Island Hawaii IV!"…read moreBetter prices also.

I'm a relatively new patient of Dr. Stover. After having a consultation in early '13 I had an "eye…read morejob" as scheduled in Dec at the Kona Coast Office. The procedure was followed by two weekly visits, two biweekly, and a final exam after just under three months. I've been impressed by the doctor's competency and soft-spoken, reassuring manner on each of my visits. Following surgery Dr. Stover called several times to ascertain my condition and provided his personal cell number should I need to contact him in event of an emergence. Barring a minor scheduling mishap with one appointment I have no faults to find with the treatment or results of my procedure - and I'm not easily pleased. I'd be delighted to get such attentive and timely care from my PCP.