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    Safelite AutoGlass

    Safelite AutoGlass

    2.8
    (37 reviews)

    I was heading west on I-10 and a semi kicked a rock up at my windshield around around 1145A on a…read moreMonday morning. The crack was very small. The weather is starting to get down into the 40s at night so I was worried about the crack growing overnight. I called Safelite and made a 230P appointment the same day. I got to Safelite at 220P. They took the car in at 250P. When they took the car, I was told it would take 30 minutes. The car was finished at 330P. All together 70 minutes to get the crack filled seems reasonable. The crack is still a little visible but my main goal was to keep the crack from growing. When it came time for payment, the service manager asked me cash or card. I asked why insurance wasn't covering it. They told me that the service rep I booked the appointment through on the phone made my appointment without insurance. I asked if that could be updated and they told me they couldn't. They told me I could submit my receipt to my insurance company for reimbursement. Easy for them mean extra steps for me.

    I am extremely disappointed with my experience with Safelite…read more My windshield replacement for a Jaguar XF began in February 2026. I was initially told that the windshield would take approximately two months to arrive. Instead, I spent nearly five months repeatedly contacting the office myself because no one provided updates. During that time, I was given multiple explanations, including that the windshield had not arrived, the wrong windshield was received, the windshield was lost, and that it had been transferred to another location. Despite all of these explanations, there was no resolution. On June 13, 2026, I received an automated call confirming my appointment, leading me to believe that the replacement would finally be completed. When I arrived, however, I was met by a front desk employee whose demeanor was unprofessional and dismissive. Rather than assisting me with a service I had been waiting months to receive, the situation escalated, my appointment was canceled, and law enforcement was called. When the responding deputy asked whether the work could be completed at my home, the employee stated that it could not be done. This was surprising given Safelite's well-known mobile service options. The deputy provided his contact information and indicated that he could serve as a witness if I chose to pursue the matter further. Six days later, after receiving no communication from management, I contacted the store manager, Hillary, myself. Unfortunately, that conversation was no more productive than my previous interactions. What concerns me most is not just the delay, but the apparent lack of customer service, communication, and accountability. In my experience, employee behavior often reflects the standards set by management, and this location fell far short of reasonable expectations. The only reason I remained with Safelite for so long was because it was the vendor initially assigned through my USAA auto insurance policy. Fortunately, USAA has now allowed me to choose a different vendor, and I will be doing so. Based on my experience, I cannot recommend the Midway, FL location.

    Glass Pro Shop - windowsinstallation - Updated June 2026

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